Innovation, Science and Economic Development Canada's Youth Internship Program (YIP) – Ontario
2016-2017

"YIP is administered by the OLA"
Apply to YIP
Application Information
Online YIP Application
We are now accepting applications for 2016–2017 Regional Co-ordinators .
Newsletter
Ontario YI Newsletter

Language / Langue
français

facebook
Visit our
facebook page!


Search




Home
What's New
Online Reports
Resources
GoogleMap
YIP Wiki
About

YI Success Stories


Filter by Category    

Filter by Network    



2016-03-16

  Dave Graveline – Youth Intern
BIBLIOTHEQUE PUBLIQUE DE MOONBEAM - Bibliothèque publique de Moonbeam
Network 2

For the last 3 months, at Moonbeam’s public library, we offered Lego sessions for everyone who likes working with their imagination. I would give the kids a different subject everyday and without any example they would build something relevant to that subject. I should say that the amount of attendance actually surpassed our expectations. Between 4-9 kids would attend everyday and for a small community like ours, it is nice to see that people still have interest in what the community has to offer. It is really encouraging for us as a community and for me it was a really fun experience taking part of this internship.

Categories: Children, Youth



2016-03-08

  Stephanie White – Youth Intern
Corporation of the Township of Nipigon Public Library Board - Nipigon Public Library
Network 1

One of the success stories that I am most proud of is teaching older patrons how to use computers to make their lives easier. I have people coming in to learn how to use programs like Facebook and Skype so that they can stay in touch with children and grandchildren that live far away. Some elderly retired patrons on fixed incomes have also come in so that I can help walk them through applying for energy rebates online. Knowing that I have helped make someone’s life easier, and in some ways better, is one of the things I enjoy most about this job.

Categories: Accessibility, Adults, CyberCamps, Seniors, Technology Training



2016-03-02

  Marcus Herbert – Youth Intern
Fort Frances Public Library Technology Centre - Fort Frances Public Library Technology Centre
Network 1

This month the Fort Frances Public Library Technology Centre and Seven Generations Education Institute embarked upon a collaborative undertaking to introduce children under the age of 12 to programming. This monumental task was accomplished via the Wonder League Robotics Competition: a competition in which children used an app to create drag-and-drop programs. These programs then controlled a colourful robot, guiding it through imaginative space themed missions over the course of several weekend sessions.
 While the competitive aspect of the official competition held no interest in the attending children, they absolutely enjoyed themselves and worked hard. All the while, participants encountered real world issues which plague the IT industry and were forced to overcome them. They discovered the value of: organization in their code, group discussions on the organization used, collaboration, functional tasking, taking advantage of other group members’ knowledge, having a project leader, and test driven development. 
 Overall, the program was a resounding success: leaving participants able to program in the drag-and-drop interface in a manner they found to be intuitive. Furthermore, several of the children went on to make even greater leaps. Some going as far as suggesting higher level programming concepts, which were outside of the scope of the competition, and realizing the value of mathematics in simplifying the development process. Most importantly, everyone involved enjoyed themselves thoroughly.

Categories: Children, Technology Training, Youth



2016-03-02

  Marcus Herbert – Youth Intern
Fort Frances Public Library Technology Centre - Fort Frances Public Library Technology Centre
Network 1

Enter the body of the story here.

Categories: Accessibility, Children, Technology Training, Youth



2016-02-17

  Sumiye Sugawara, Administrator – Youth Intern
Corporation of the Township of Nipigon Public Library Board - Nipigon Public Library
Network 1

Since starting here Stephanie, our YIP, has been very busy. One of the main jobs she had was conducting a 3D printer feasibility study. After researching different models, uses and prices it was decided that we would not be getting a new printer as we can outsource this service. Stephanie has been digitizing and uploading our town’s historical newspapers to our digital archive when not busy with other duties. In the coming weeks – now that she has learned to use the archive, she will be doing a sustainability study on these it. Between the feasibility study, researching local online database interest, and learning the digital archive Stephanie is helping the public. Most people come in with technical issues. These include assisting with a historical society newsletter, Energy Rebate for people with low income, basic computer help for seniors, registering for and accessing online courses, accessing webinars, printing and uploads and downloads.

Categories: CyberCamps, Technology Training



2016-02-06

  Courtney Rivière – Youth Intern
Stormont Dundas and Glengarry County Library - Stormont, Dundas and Glengarry County Library
Network 3

The Stormont, Dundas and Glengarry (SD&G) County Library recently purchased an Ultimaker2 3-D printer. During my first two months as an IT Intern with the Library, I spent my time getting to know the printer and its accessory programs, developing a user manual and library policies, and preparing for our launch party the first week of January. I was a little nervous about the public’s reaction to the 3-D printer as I wasn’t sure what they thought about our purchase. Fortunately, on the day of the release we had over 100 people come to our launch party! The printer was well received by the community and many individuals showed excitement about this technology. I had more individuals than expected ready to take advanced steps in 3-D modeling and interested in making their own creations come to life. The enthusiasm we received from the community was wonderful, I am constantly getting positive feedback and questions from people who want to learn more. The public is definitely excited about the maker movement and is ready to get their hands on new technology! It was really fun to be a part of the launch party and I am excited to start meeting patrons in one-on-one sessions to show them 3-D modelling and the amazing things a 3-D printer can achieve.

Categories: Special Events, Technology Training



2016-01-23

  Liz Pombiere – Youth Intern
Petawawa Public Library - Petawawa Public Library
Network 3

The Petawawa Public Library hosted an event in partnership with the local Cadets, to help youth understand and learn what Cadets are about. The Cadets ran a program for the youth and in return we provided them with a program for the Cadets. We used the Green Screen and used ‘Book Face’ to create some interesting photography. The response was astounding as everyone really enjoyed this program and loved having to look for books that matched or could be used as body parts. Many chose face images, but several used a running scene, or full bodies. It was a great way to involve the community!

Categories: Special Events



2016-01-17

  Taylor Posthumus – Youth Intern
Oliver Paipoonge Public Library - Oliver Paipoonge Library Murillo Branch
Network 1

We recently held our first iPad workshops that continued for 4 consecutive weeks. The response from the local community was very encouraging and before no time both of the classes were full with a waiting list. After setting up the iPads, preparing lesson plans and creating homework tip sheets for each week, it was time for the first class to begin. This was my first experience creating and leading a workshop and I was quite nervous to be the centre of attention of ten older adults but excited to get started. I would like to highlight a particular patron, John, who was truly an inspiration. He is 88 years old and arrived to each class early and excited to expand his iPad knowledge. He has his own iPad and was already beyond the basics but appreciated the review and expanded his existing knowledge of topics more in-depth; such as attaching pictures to an email. One special aspect of this patron was his willingness to assist in the learning of the other patrons attending the classes. He revealed that the best way to learn this new technology was to dive right in and be comfortable with making mistakes. This was the perfect advice as many of the older adults were nervous about making a mistake or asking what they interpreted as “dumb” questions. This experience was very rewarding and it was exciting to be a part of this learning process. I had never realized how much I took the knowledge of technology for granted because I grew up learning these skills. I am looking forward to start two more classes with 20 new students in the next month. The response from these classes was very encouraging and we are hoping to hold a more advanced workshop for those who want to continue with their iPad knowledge as well. It was awesome to observe the seniors becoming more comfortable with their new knowledge and skills each week and I can definitely say that they have taught me a lot too!

Categories: Technology Training



2016-01-13

 

Success Stories

Brianna Penney – Youth Intern
Tay Township Public Library - J & M Young Branch Library
Network 5

There have been quite a few patrons thus far that have been content with our sessions, and have learned valuable skills related to technology. There is one patron in particular who stands out in my mind as a success story. This patron scheduled a day with me to learn about her KOBO E-Reader. I was excited about this session because I had actually never used a KOBO before, so it would be a learning experience for me as well. I did some prior research and prepared myself, so that our session would not be one large guessing game. When the patron came in for her appointment, she was super excited. She had been talking about learning the KOBO for a long time, but had never had the option to do so. We went over the basics (how to take out library books from the KOBO, how to read the books on the KOBO, etc.), and I answered alternative questions as well, such as how to connect her e-mail to her KOBO. She was ecstatic when she realized the variety of things she could do with her KOBO. This particular patron has stood out in my memory because of her incredible enthusiasm, and her overall contentment with the session. To this day, this patron has made another appointment to go over some new questions, and she has continued to e-mail me with simple questions, as well as e-mails to express her gratitude for helping her. Although it is in the job description to help patrons, there is also a lot of rewarding experiences that comes out of it.

Categories: Accessibility, Technology Training



2015-03-31

  Kelly Carmichael – Youth Intern
Bruce County Public Library - BCPL (Chesley Branch)
Network 4

Working as a Youth Intern has been extremely rewarding and interesting. Every day comes with a new story and a unique challenge. One story that stands out to me is a couple that came to me, struggling to find their way around their new smart phones. They had gone into the Bell store asking for the most basic mobile phones available to make calls and text, and left the store with two brand new Samsung Galaxies.

The husband, Don, had been extremely hesitant to come in for training and was quickly frustrated and very non-confident in his ability to master the phone. They started coming in once or twice a week for all of December, and by the end Don and Arlene were playing games, sending texts to each other, and making calls. I couldn't help but notice that they were also having fun and joking with me and with each other about how far they had come.

This experience was one of my first successes with the Youth Intern Program, and their new found confidence really helped me value the work I am doing. Don had been convinced they were going to return “these darn cell phones,” but it has now been 3 months and it is safe to say that Don and Arlene have crossed the point of no return.



Categories: Technology Training, Accessibility, Technology Training, Technology Training, Website Design, Youth, Youth, Youth, Youth




2015-03-31

  Claire Andrusiak – Youth Intern
Bruce County Public Library - BCPL (Ripley Branch)
Network 4

This is my first year working as the Youth Intern in my area. I have found it to be a rewarding position, especially when my clients come in and brag about how much they have learned to the desk clerks, or come and show me something they have accomplished on their own after a tech session. I have one patron that comes in weekly and she always has something new she wants to work on. She tells me her questions are “silly” or “too easy” for my time, but I enjoy every minute we spend together. Her skills using her laptop, iPad, and digital camera have improved greatly and she always enjoys the homework I give her at the end of each meetings. She is also my most loyal client, and arrives promptly to every workshop ready to learn something new. These are the clients that make me smile when they walk in the door, and make this experience a journey I am so glad I chose to take.

Categories: Technology Training



2015-03-31

  Kristy Pope – Youth Intern
Tay Township Public Library - Theo & Elaine Bernard Branch Library
Network 4

I’m not really sure about one specific success story I could give you. I honestly consider every time a patron leaves a session with me it’s a success. My patrons leave here knowing something new or with more experience in something they were familiar with.

In particular I have a patron that comes in once a week. We work on something new, review what we learned the week before and we review the “homework” I assigned her. We look over the work together and review any problems or questions that may have occurred while she was doing her “assignment.”

Furthermore, the patrons leave here knowing something that they may not had previous knowledge of. They are now able to apply those skills to everyday life. I believe those are successes on their own. I think this is a great program and should be continued to allow more people to gain the skills and confidence in our world of technology.



Categories: Technology Training




2015-03-31

  Joshua Gauthier – Youth Intern
Cochrane Public Library Board - Cochrane Public Library
Network 2

During March Break last year, the library hosted our first “Minecraft Night” for the kids. It was a simple set-up; the kids were logged in under a free DEMO account and got a chance to play the game (most didn’t have accounts because their parents wouldn’t pay for it or didn’t want their kids to have an email address at their age). Though because the accounts were free, each was playing in their own little world and there was no interaction in-game.

Fast-forward to March Break this year and, after much deliberation with our library’s CEO over the past few months, we now have MinecraftEDU available on all of our public computers. It’s a full copy of the game with no cost or account required to the library patrons (of all ages)! During our Minecraft Night this year, we hosted a server for the first time and finally the kids could play together in-game interactively. I have never personally seen children so happy.

Now the library is going to Minecraft Night each month. If I don’t work those hours, then I plan to volunteer to help out anyway. This is my first project that will help kids learn in an addictively fun way throughout the year and I want to see it through for as long as possible.



Categories: Children, Technology Training




2015-03-31

  Jaclyn Paterson – Youth Intern
Douro-Dummer Township Public Library - Douro-Dummer Public Library – youth 1
Network 12

Since November I’ve been working with a lady who is starting her own small business. She has basic knowledge of using a computer, but needs help with some of the tasks required for her business. I have helped her create flyers for her advertising. She was able to type it up on her own, but didn’t know how to change the alignment of the text, the font size or type. I also was able to help her set up a Facebook page and showed her how to upload her pictures to it. We worked with vista print to create business cards. I also introduced her to an online photo editor where she can make collages and add writing to her pictures. I am still working with her, but she now has some added skills to help her.

Categories: Helping Small Businesses, Technology Training



2015-03-31

  David Duncan – Youth Intern
Oliver Paipoonge Public Library - Murillo Branch – youth 1
Network 2

A woman showed up one day lugging her entire desktop computer in a tote bag. She had forgotten her password and asked if there was some way to get back in. I kept professional, but inside I was chuckling a bit as I unhooked one of our desktops and set her's in its place.

As we got to talking more of her story came out. She shared the computer with her husband, but neither of them used it for much beyond photos and internet browsing. A few years back her husband had begun forgetting things, getting lost, and was eventually diagnosed with dementia. Before being moved into a home, he had accidentally changed the password for their computer and could no longer remember it. The woman didn't care much about the machine itself, but the pictures on it were priceless.

I got to work.

My options were limited. The password hint was cryptic to the point of uselessness. We didn't have a recovery CD. I could have tried running a Linux boot CD, reading the files off of the hard drive, and saving them to a USB stick, but that would only be a temporary solution. After some research, and several hours of downloading, I finally crafted a boot CD which should be able to crack her password.

The first two trials were a disaster. Nothing was being read. It was already 20 minutes past closing time and I had somewhere to be in a half hour. Have you ever read Bulgakov's "A Country Doctor's Notebook"? I felt like that nameless doctor in the chapter where, a year after his placement, cocky and confident, he is slammed back to square one by an illness he just can't diagnose or treat. That's when I discovered that I had been loading the tables wrong. I went back to correct this, and the password popped up, smooth as butter, five minutes later.

The woman was overjoyed when I showed it to her the next day the library was open. No tears or anything; I figure she's got far bigger weights on her other heartstrings. But it was one of those moments where I clearly, unequivocally felt like I'd used technology to make someone else's life a bit more bearable.

Categories: Technology Training




2015-03-31

  Ashley Covello – Youth Intern
Oliver Paipoonge Public Library - Murillo Branch – youth 2
Network 2

There is a success story that really resonates with me. I had a patron come in to the library asking if she could get help with Overdrive and downloading the books onto her Kobo. She was a bit frustrated already by this time because she tried getting help somewhere else and since she didn't have her own computer they couldn't help her because they couldn't let her save her books on their computer.

She already had an Overdrive account so we had to make an Adobe ID for her. Since we are a small, rural library we are able to help patrons in different ways and this was one of those instances. We had Adobe Digital Editions already downloaded on the computer we were using so I re-authorized it to her account so she could transfer the books onto her Kobo. We went through Overdrive on how to download books etc and also put books on her Kobo. Now if she wants we could put more onto her Kobo if she drops it off and is too busy to do it herself or if she wants to come and do it herself it is up to her. It's nice to be able to give someone an opportunity to use these databases they otherwise wouldn't be able to.

Categories: Technology Training




2015-03-31

  Sarah McComb – Youth Intern
Sault Ste. Marie Public Library - Churchill Library
Network 2

I have a small group of seniors who like to attend as many of my iPad workshops as they possibly can. It's been really great to watch them become more comfortable with the device: in a little more than a month, they've become more confident in everything from what the buttons on the device do, to how to use different apps. This past workshop ended with them recommending apps to each other and to me, and that's been my favourite moment from the internship so far. It's really rewarding to know that I've assisted them in using the iPad and encouraged them to spend time playing around on it ... and now, they're coming in with things that they've discovered and want to share with me.

Categories: Seniors, Technology Training



2015-03-31

  David Duncan – Youth Intern
Oliver Paipoonge Public Library - Murillo Branch – youth 1
Network 2

Never underestimate a person's capacity to try something new. A woman came in with an out-of-date laptop she had received from a friend. She wanted to give it to her husband for light internet browsing. The computer was running XP, which has been discontinued, and she was worried about maintenance: whether anti-virus would run on it, etc. Purchasing a new version of Windows would be a waste of money, so I asked her if she would be willing to give Linux a try. There would be no risk of viruses or malware and there are 'flavours' built specifically for older hardware.

It took an hour for "Lubuntu" to download and get it set up on her machine, but she took to it like a fish to water. I have friends my own age who all but faint when asked to work in different versions of Windows, yet here was a senior diving into a completely new operating system like it was no big thing. She was actually really happy with how easy it was to find everything.

Categories: Technology Training




2015-03-28

  Roch Robitaille – Youth Intern
La Clé d'la Baie en Huronie - La Clé de l'emploi
Network 7

Throughout my time here working at the employment center for the Youth Interns at Community Access Sites program, I have been having a great time helping people gain employment making presentations to help clients learn how to use their devices better whether they be computers, cellphones, or tablets. Many people have powerful phones or tablets and don’t even know how much they can really do with their devices so I feel like I opened their eyes to more possibilities.

One of my most important tasks at the employment center was to help clients apply for jobs online or create emails to send out applications. I also helped clients make changes to their résumés such as the formatting or adding additional information.

I want to help people get the most out of their devices and I feel I’ve accomplished that by acquiring peoples interested in learning about social networks, how emails work, how to save and upload files, photos or videos onto a USB or onto the computer. When it comes to teaching people how to do things on devices (tablets, phones and computers) I feel the visual and step by step method works best.



Categories: Job Searching, Technology Training




2015-03-28

  Austin Flagler – Youth Intern
Douro-Dummer Township Public Library - Douro-Dummer Public Library – youth 2
Network 12

A man came into the library and wanted to do a run through of a PowerPoint presentation that he had created for a job interview. I showed him the basics of using the projector and we went through every aspect of the presentation and allowed him to practice presenting to me. We cleared up all the minor problems that we encountered such as a video being in the incorrect format for PowerPoint and got it to run smoothly. After he felt confident about his presenting and his PowerPoint presentation itself, we finished up, he thanked me for my help and he and he was on his way. A week or so later this man returned and told me he got the job at the college as a teacher and thanked me again.

Categories: Job Searching, Technology Training



2015-03-28

  Justin Turcotte – Youth Intern
Essa Public Library - Angus Branch
Network 4

In today’s modern digital world communication is easier than ever. Many of us have a smart phone which is by our side at all times allowing us to instantly and easily communicate with anyone, almost anywhere. Communication is one of the most, if not the most, important aspects of modern technology. With texting, social media, communication apps, and video chat services such as Skype and FaceTime we are able to easily communicate with those who are most important in our lives. I love teaching patrons how to use Skype. I’ve had a number of patrons come to me seeking help with Skype and my absolute favourite part of that experience is when they come back after having had a video call with a loved one that they haven’t seen for years. The smile on their faces and their gratitude makes me ever so happy and made my experience as a youth intern just that much better. Communication with technology is one of the easiest ways to bridge the digital divide because it shows just how useful technology can be and why so many of us use it in our daily lives.

Categories: Technology Training



2015-03-28

  Hannah Allen – Youth Intern
Clearview Public Library - Stayner Branch – youth 1
Network 4

Working as a Youth Intern at the Clearview Public Library has been an extremely rewarding experience thus far. One of my favourite experiences was being a part of the rekindling of a lost friendship. A library patron named John, who comes every week for computer lessons, decided to create a Facebook account in an attempt to reconnect with the friends and family he had left overseas when he immigrated to Canada nearly forty years ago.

Over the course of a few lessons we created a Facebook account, updated a profile picture and navigated around the social media site. He then decided he was ready to start searching for some of his friends. At first he was reluctant to even search for them, assuring me that it would be impossible to find them when they were still in Ireland and he had lost contact so long ago. Despite his hesitation, I convinced him to type the name of one of his best friends into the search bar. When the profile of the man first popped up, his immediate response was, “No way! That man is way too old to be my friend!”

However after studying the picture for a few more seconds, it dawned on him that almost 40 years had passed since they last saw each other face to face. After realizing that this man was his long lost friend, tears of joy sprang into his eyes. I am happy to report that these two friends have now reconnected and we have even set up a Skype Account at the library for him to use to keep in touch with not only this friend, but the rest of his family in Ireland.



Categories: Technology Training




2015-03-28

  Marian Dyck – Youth Intern
Bracebridge Public Library - Bracebridge Public Library
Network 4

The majority of my clients are seniors, many of whom come to the library afraid to use a computer for fear they’ll do something wrong and break it. It’s very rewarding to see their confidence grow from session to session as they become more comfortable with the technology and learn about the countless things the internet has to offer.

One of my clients created and sold puzzles to magazines in the 1980s – something he has been interested in getting back into now that he and his wife are retired. I’ve helped him to scan his sample puzzles, type up solution pages, and get in touch with a few publications. It was great to see him so excited when he received his first reply by email – a big change, he said, from waiting weeks for a reply via regular mail!



Categories: Seniors, Technology Training




2015-03-28

  Justin Turcotte – Youth Intern
Essa Public Library - Angus Branch
Network 4

The Essa Public Library has a newly acquired 3D printer which is available for public use. It was one of the first things that I learned how to use as a Youth Intern! It is an amazing piece of new technology with incredible possibilities. Recent technological advancements in the field of 3D printing have included 3D printing prosthetics and even organs. Now, we aren’t printing any organs but it is so delightful to see people watch it print a wide assortment of objects with awe. I have helped many people, young and old, print 3D objects and so many people are intrigued by this new technology that they want to learn more about it.

Additionally, my newest 3D printing task is to train all of the library staff on how to use and troubleshoot the 3D printer so that we can all help patrons create exciting new 3D objects. I am really looking forward to teaching all of the library staff how to use this new piece of technology.



Categories: Technology Training




2015-03-28

  Eric Douglas – Youth Intern
Social Planning Council of Kitchener-Waterloo - K-W Access-Ability
Network 13

I was an Accessibility Mentor with the PHIRST LINK Accessible Computing Programme at KW AccessAbility for two four month contracts; the first began January 2014 and the second October 2014. As an Accessibility Mentor I worked with a variety of individuals to teach computer skills and promote independence. The two individuals that I want to focus on in this write-up are Dan and Brenda, because I worked with them through both contracts.

Dan lost his sight later on in life and since has had some difficulty utilizing the computer fully. I connect with Dan using the computer program TeamViewer, which allows me to see and hear what is happening on Dan's computer screen. We have set up a regular appointment every week where I help Dan access various websites, utilize computer programs, and troubleshoot issues that Dan runs into. Dan uses a program called Jaws which reads out what is on the screen, and he does not use a mouse. Both of these were large challenges for me when I began working with Dan because I did not have a lot of experience with Jaws, and I utilize a mouse in my own computer use. Through our time working together we have both progressed significantly, me in my teaching ability and knowledge of keyboard use and the Jaws program, and Dan in his independence and range of ability on the computer. Dan is now able to not only find a particular song or video on YouTube, but he can also create a bookmark link on his desktop for easy reference. He is able to copy CDs, access his favorite radio stations, email, receive emails and open attachments with ease.

Brenda was born with Prader-Willi syndrome, and has some lowered functioning with her hearing and sight. Brenda comes in for appointments twice a week and was actually the first individual I mentored. I started out helping her type out messages to her friends and family over Facebook and email but her activities have since grown into a variety of projects. When I first started working with Brenda I was given a keyboard that was plugged into the computer so that I could correct the mistakes that Brenda would make typing. After a couple appointments I unplugged the keyboard and used it merely as a visual to show her the keys that I am saying (because she has difficulties with both hearing and sight). Soon enough Brenda knew how to both begin and end her messages and we would get through the messages so fast that we had to find new projects to work on. Luckily enough Brenda was a picture taker and had acquired a vast amount of pictures in her email, on her computer and on her phone. So our first project was getting all of her many pictures on her email on to her computer. Then we did her phone and then filed all the pictures together in a manageable order. At this point we would spend only half of the time it would normally take to do messages, and needed a new project. The project we are now currently working on is scanning and filing various agency documents and records from KW AccessAbility. Brenda seems to really enjoy that she is doing work for KW AccessAbility and giving back to the community.



Categories: Accessibility, Technology Training




2015-03-28

  Jeffrey Marchuk – Youth Intern
Rainy River Public Library - Rainy River Public Library
Network 1

Throughout my internship I help multiple people navigate the web, some of which I helped understand how to navigate sites that helped them gain education about the healthcare plan of a loved one. I also taught people how to look, and book flights online. All in all the training sessions I held were with seniors people who had great difficulties understanding technology, and wouldn't even go near it. In the end I helped them feel more comfortable, pick up their device, and get connected to the digital world!

Categories: Technology Training



2015-03-28

  Alyssa Hogue – Youth Intern
Greenstone Public Library Board - GPL - Longlac Site – youth 1
Network 1

I feel successful most days on the job, but one patron has really encouraged me. This patron is a senior lady and came in almost every Saturday for about a month for help on her new laptop. When she first started coming in, she would say things like, "I'm sorry, I’m old and I don't know anything about computers." Which to me is sad. I do not think she should apologize or even feel that she is behind because it is just a matter of being taught. So, every Saturday, she would come in, and we would sit down for about two and half hours, and I would simply show her the basics of her computer. By the end of the month, this senior woman was very confident with her computer and had me show her how to use Skype so she could talk to her daughter. Not only could she effectively use her computer and Skype, but this patron was even using Netflix and Facebook! This was a great success and it brought me great joy knowing that because of me, this lady no longer had to apologize for being old and having little computer experience but was able to finally say, "I am not sorry that I am old, and I know A LOT about the new computer technology!" My hopes are that she will be able to show her friends, and that her friends show their friends, because computer skills benefit people so much, especially today.

Categories: Seniors, Technology Training



2015-03-28

  Brittany-Rae Levesque – Youth Intern
Greenstone Public Library Board - GPL - Geraldton Branch – youth 1
Network 1

In late January, I had a 3 time returning patron. The first time he came in, he brought his Acer laptop and his tablet. We worked a little bit with his computer, and then moved to our desktops, and went over some basics, looked at the internet, basic keyboard instructions. The second visit we went over what we did on the first visit. I had him show me what I taught him last time, and then we went to his laptop and set up stuff on his favourites, made him and email, and created accounts for YouTube/Google. As well, we went over some basic Microsoft. I also created him a little book of information of the stuff we went over. It was great to have a returning patron who enjoyed our help!

Categories: Technology Training



2015-03-28

  Joseph Belisle – Youth Intern
Corporation of the Township of Nipigon Public Library Board - Nipigon Public Library
Network 1

I met a very nice lady from southern Ontario who moved to Nipigon in search of job opportunities. I was able to help her set up a job interview through Skype for a job offered in Alberta. She came back to the library a few days later to tell me she was hired for the job and she was very grateful for my help. YI at CAS has allowed me to acquire public communication skills, teaching skills and computer skills. During my time helping people with computers I learned some stuff about computers that I never knew before. I believe the skills I have learned with help me with obtaining long-term employment.

Categories: Technology Training, Youth



2015-03-28

  Coral Pelto – Youth Intern
Schreiber Public Library - Schreiber Public Library
Network 1

Christmas time is one of the best times of the year to receive new electronic devices from family members and friends, such as smart phones, iPads, tablets, and new laptops with touchscreen and Windows 8. After Christmas, I created a poster called “What Did You Get For Christmas?” I acquired this great idea from another community access site. I advertised “Did you get a new computer? A new camera? A new cell phone? A new iPad or tablet? Or even a new e-reader? Are you interested in finding out all of the special and exciting features that these devices possess? Make an appointment or drop-in at the Library to learn all about your new gadgets.” So far, in the last two weeks alone, I have had six people stop in to learn how to use some new device that they received as a Christmas present. They have all had approximately one hour lessons with me and they are all coming back to understand and learn more. All of them have said, “I saw your poster.” As well, they are telling their family and friends about the assistance they are receiving at their public Library. The Youth Intern is available at the public Library to assist people with technologies they know nothing about. This is why the YI at CAS program is so valuable to have in any community. This mini program “What Did You Get For Christmas?” has been a complete success.

Categories: Technology Training



2015-03-28

  Coral Pelto – Youth Intern
Schreiber Public Library - Schreiber Public Library
Network 1

Schreiber Public Library has a children’s program called Readers Roost. It is a Story Hour. The program coordinator reads a book and completes a craft and fun activities with the children. This fall, I combined the CAP program with the Readers Roost program. Six children ages 5 to 7 participated in it. Every Friday afternoon for one hour, I read the children a book related to the theme of the week (such as Halloween, winter, or Christmas), and in addition to doing a short craft, we would have a Cyber Camp. For 30 minutes, I would reserve the public computers and headphones. One week we watched children music videos on YouTube. A couple of times, we visited the electronic resources Pebble Go and Tumble Book Library on the Library’s website. I showed them how to use the printer, and we printed activity sheets. Schreiber Public Library has a subscription to Brainspace magazine. It includes a free App called Layar, where you can scan the page and discover interactive content. The information on the page turns to video on your iPad! The content is usually for children ages 8 to14. I brought in my iPad and showed it to the Readers Roost children. Each week we visited different websites and explored different technologies. During one session we listened to Robert Munsch books on CD and visited the “The Official Website of Robert Munsch”. In the Contact section, we sent a message to Robert Munsch! Throughout the six-week program, the children had a lot of fun while learning. The program with the Cyber Camps was very successful, uniting the traditional Story Hour and technology.

Categories: Children



2015-03-28

  Lexi Wowk – Youth Intern
Temiskaming Shores Public Library - Haileybury Branch Library
Network 2

I have been working with a client for quite some time now. She comes in once or twice a week. The first time she came in she was looking into scanning and printing some images she had. When I asked her what they were for, she told me success. Since then, I've helped her set up a Facebook page for her small business and she's been very she was starting her own business! In fact, she had been trying to get a Facebook account set up, with little grateful for all the help!

Categories: Helping Small Businesses, Technology Training



2015-03-28

  Andrea Hockridge – Youth Intern
Community Opportunity & Innovation Network Inc. - North Kawartha Public Library
Network 12

One of the training sessions I had that stuck out the most was when a gentleman with almost no experience came in to learn the basics. He had just bought a laptop with Window 8 and was very confused by the layout, the last OS he had used was likely Windows '98 and he had only really used it to play solitaire. We slowly went through the basics, I showed him how to organize his Start Menu, explained what a Start Menu is, the difference between a Start Menu and Desktop, how to switch between them and other apps, explained what apps were and how to close them, and I set up his solitaire so it was easy for him to access. We took so long going over the basics that we never even touched on Internet use.

The thing that stuck out to me though, was how thankful he was after the session was over. He'd asked for help when he had bought the computer, and had signed up for a training session elsewhere, both times people had hastily gone over the programs and their use, and had never been hands on. During our session I tried very hard to move at his pace, only moving on to the next topic after making sure he understood or could perform the task I had just demonstrated for him without any prompting. After the appointment was over he was very eager to set up another one so we could go over the use of the Internet and e-mail. He's been back a few times and now has an e-mail as well as an understanding up its general use, how to send e-mails, how to open new ones, how to delete them, how to recover them if he does it by accident, etc. And while he's still hesitant when it comes to using the Internet he's come so far from when we first started.

While this story has definitely stayed with me, it's hard to pick out just one session because people with little to no experience come in regularly looking for help on one of our computers or with their own device. Some are quite hesitant to ask for help because of past experiences where people just lost patience with them and they are, in their own words, "afraid of looking stupid.". No one should feel like that when trying to learn something new. I'm glad I got the chance to do this, I consider every person that leaves happy and eager to come back a success.



Categories: Technology Training




2015-03-23

  Mary Slater – Youth Intern
Whitby Public Library Board - Central Library
Network 11

I have been working with a patron over the past few weeks, helping her master Microsoft Word. She is returning to school and wanted to be up to date with the latest computer technology before she started. When she first walked in, she had a limited knowledge of computer functions and capabilities, and was worried that she wouldn't be able to keep up with her classmates. We started out simple, with basic typing and formatting. We gradually worked our way up to more complex formatting, including footnotes and page numbers. She was happy to report back to us that she was enjoying her first classes and found that although she had more to learn, she was far more confident in her computer skills.

Categories: Technology Training



2015-03-23

  Sarah MacDonald – Youth Intern
Somerset West Community Health Centre - Rochester Heights Community House – youth 1
Network 16

A regular client who comes into the Community House 2-3 times a week told me during the first time we worked together that when was young she rarely had any pictures taken of her. She stated that she always wanted to take pictures of her children and any time they had spent together as a family because she had never had this privilege. Throughout the five months that I have spent working with this client we have been able to go through her email and find pictures people had emailed to her and create albums on Facebook to share these photos with her friends and family. This client has also brought in over 10 discs of developed pictures from several years ago that we were able to download onto the computer and upload to her Facebook account. The client explained to me that she was so happy to have someone help her so easily to do something that she found so difficult. It was great to see the client happy and hear her talk about the pictures and explain the story behind each one.



Categories: Adults, Seniors, Technology Training




2015-03-23

  Annika Roberts – Youth Intern
University Settlement - Grange Road
Network 16

I have been working as a Youth Intern at University Settlement for a few months now and I must say that it has been an amazing experience. When I was first hired as the CAP Youth Intern, I was extremely excited that I found an opportunity that would allow me to help individuals learn, grow and have fun. In addition to my excitement, I was also really nervous because I wanted everyone to enjoy the class. Therefore, I made sure that I made a lesson plan that would enable all of the clients to learn but also have fun learning too. Some of my lesson plans included computer basics, typing skills, mouse skills, Microsoft Word 2010, Microsoft PowerPoint 2010 and etc. In regards to my success story, I would say that everyday has been a success for me because I honestly cannot choose one time that there has not been a success. With that being said, every day is a success because I have the opportunity to teach something new that the majority of clients have not learned before. I really enjoy seeing the look of gratification of the clients’ faces when I teach them something on the computer that is beneficial to their everyday life.

In the beginning of March 2015, one client asked me when the program was ending. I told him that there are only three more weeks left. Based on his facial expression he looked disappointed and expressed to me that he would love to continue the program and wanted me to be the facilitator again. He said that I was a great teacher and I taught him a lot of things that would benefit him. By him expressing those thoughts really made me happy that I was able to succeed in this particular position. In addition to facilitating computer classes for seniors I also had the opportunity to facilitate computer classes for the After School Program. I was given the opportunity to create lesson plans for children in JK to grade 2 and grade 3 to grade 8. Overall, this position has been an amazing one and I am so happy that I had the privilege to do so many things in such a short amount of time.



Categories: Children, Seniors, Technology Training, Youth




2015-03-23

  Lathuchan Sinnarajah – Youth Intern
Parkdale Community Information Centre (PCIC) - Parkdale Community Information Centre - youth 1
Network 10

I was at the front desk of the Parkdale Community Information Centre (PCIC). A woman came to me and asked for her rights if her tenant was to kick her out. I went on the computer and searched up her rights and told her that her tenant can’t kick her out unless he has these list of reasons and also a court order. She was pleased with my answer and I asked if she needed anything else and she said it was fine. This program has also helped me gain my knowledge such as the legal rights for tenants in this success story, and I felt great helping the woman in need.

Categories: Youth



2015-03-23

  Melissa Lindsay – Youth Intern
Community Resource Centre (Killaloe ) Inc. - CRC - Killaloe
Network 3

My site is based in a very rural community, so much so that accessing the Internet becomes a very expensive luxury that most of the town's residents cannot afford. As such, many people visit my community access site to use the Internet simply because they do not have any other choice when it comes to getting online.

Recently, a lovely lady came into my site. She was quite upset because she had a ton of reward miles that were being returned to her in the form of gift certificates for a local hardware store. Sounds like a good thing, right? The issue was, however, that national rewards program refused to mail the gift certificates to her via snail mail. Instead, they stated that this woman must have an email account to which the gift certificates would be sent for her to print. In short, the rewards program failed to recognize that having an email account is not something that everyone has access to.

This was the case of this sweet lady who lives in a very rural home with no power at her house, let alone a computer or Internet access to set up and monitor an email account.

When this lady came into my site and explained to me her concern, I got right to it and set her up with a gmail account so that we could receive the gift certificates right away and get them printed for her. It worked out successfully and the lady was extremely pleased that she was indeed able to access her gift certificates with the help of my community access site.

I think that this story really speaks to how important it is to have community access sites within rural communities as they provide not only Internet access for local residents but also offer assistance for those who are unfamiliar with the technology. I feel that my community is really lucky to have this kind of a resource available to its residents!



Categories: Seniors, Technology Training




2015-03-23

  Kayla Beamish – Youth Intern
Selwyn Public Library - Bridgenorth Public Library
Network 12

I have been a Youth Intern for the past two years at the Bridgenorth library and it has certainly changed my perspective about my possible employment opportunities. I have always known that I have wanted to teach or assist people in one way or another and I am currently in a Concurrent Education program. However, being a Youth Intern makes me want to work outside the classroom, especially with teaching technologies to people of all ages. It is incredibly rewarding to see people use various technologies (phones, tablets, laptops, cloud services, photos, ebooks, e-mail, websites, dropbox, word processing etc.) and I want to continue this rewarding experience after I finish my degree because I am very excited about the possibility of teaching outside of the traditional classroom setting!

Categories: Technology Training, Youth



2015-03-23

  Brittney Remillard – Youth Intern
Community Opportunity & Innovation Network Inc. - reBOOT Peterborough
Network 12

My time as a Youth Intern with the Community Opportunity and Innovation Network (COIN) has proven to be a life-changer for me. In working with COIN, I’ve had the opportunity to learn what community development really means, and in doing so I found my calling to work in the non-profit sector. I’ve been lucky enough to help develop training programs for people who face barriers to employment, taught classes on resume building and customer service skills, and developed a communications newsletter to help share COIN’s story. These have not only developed my personable skills such as public speaking and writing, but have also enhanced my technical skills in web programming and database management. These skills are in demand and I’m happy that I was able to use my experience as a Youth Intern to further develop and refine them.

I have always loved helping people, for as long as I can remember. With my experience at COIN, I am happy to say that I feel like I have satisfied and ignited this passion even further. I really feel that social enterprises and working somewhere where you feel that you are making a difference are important. The Youth Internships at CAS program really helped me gain valuable work experience for future opportunities, gave me a solid foundation about the inner workings of a non-profit organization, and provided me with room for personal and professional growth. I can now use the skills that I’ve learned to better not only myself, but also my communities as I continue my education in hopes of working in the non-profit sector.



Categories: Youth




2015-03-23

  Hilary Krygsman Osborne – Youth Intern
Community Opportunity & Innovation Network Inc. - Learning Disabilities Association - Peterborough
Network 12

I had the pleasure of tutoring for the Learning Disabilities Association for a couple of sessions last year. I loved working with the students and giving them the confidence to overcome their challenges and to believe in themselves and their abilities.

This January, I was asked to return as a YIP coordinator. I have wanted to be able to grow in an organization, to be given more responsibilities and to be able to show what I am capable of. I was given this opportunity at LDAP through the YI position. I felt like I was being noticed, that all of my hard work was paying off and that people had faith in my abilities.

I have learned a great deal from the variety of projects that I have been working on. I have gained valuable knowledge and skills that I will take with me as I continue my teaching career internationally. I feel that through my position I have been able to have more direct contact with parents and really put myself in the family's shoes. I get to see how our organization is directly helping these families make their lives a bit easier and brighter, and giving the family a lot more hope.

My brother came to the LDAP years ago and they helped him not let his ADHD and learning disability get in the way of his success. The programming increased his self-esteem as well as strengthens our family. Now I can see how it has been able to help other families which is something incredibly valuable to me. I know that what we do matters to these kids, to their parents, to their grandparents, and their sisters and brothers.

This kind of position lends itself to many opportunities, but the most significant to me is that it inspires. Like the students themselves, I was given the opportunity to prove my abilities and to feel confident about them. I was given the opportunity to make a difference in these children’s' and families', and in turn they have made a difference in mine.



Categories: Accessibility, Technology Training




2015-03-23

  Austin Flagler – Youth Intern
Douro-Dummer Township Public Library - Douro-Dummer Public Library – youth 2
Network 12

Thanks to the Youth Interns program, I have found out just how much I truly enjoy helping and assisting people with technology. The program has helped me see that I really enjoy this type of work and I am considering continuing this line of work throughout my post-secondary education. I enjoy learning more and more about technology along with teaching others about how useful it can be in everyday life. I get to teach people about the technology and this is very satisfying for me to know that I am helping people. Without the Youth Intern program I most likely would have never even considered this type of work as a continuation of my education and possibly a full time job later on in the future.

Categories: Youth



2015-03-23

  Marcie Beall – Youth Intern
Boys and Girls Clubs of Kawartha Lakes - Y-BGCKL
Network 12

This program has been an amazing experience for me. I am very grateful for the funding to be able to run this program as I have experienced and done so much that I probably would not have gotten the chance to do if it wasn't for this program. Some things that I have been able to do through the program are:

•Help youth develop resumes and cover letters and send them to job sites •Helped youth navigate the process of finding employment through online job sites and resources •Plan programs for Rogers Raising the Grade •Assist our REACH Youth Support Worker with planning and implementation of programs and program plans •Input the stats for our youth and tween members •Research and create programs for youth (Art Attack, March Break programs) •Navigate the website and update information and pictures •Update social media (Twitter and Facebook) •Research programs for our tween members - create a binder of programs •Develop a Warehouse Youth Centre YouTube channel •Assist in the development of a computer program

When assisting the youth with resume and cover letter building and helping them to apply for jobs it not only benefits them in new skills they are learning, but it also benefits me; I am able to develop an important relationship with these youth. While building a cover letter we may discuss why they want or need a job - this can lead into a deeper conversation about them (this may include personal or family struggles they are experiencing). When I assist in planning programs for Rogers Raising the Grade I can see how this program will benefit those involved - a simple field trip to a College or University may help a youth decide on their future. Implementing programs through Rogers Raising the Grade allows me to see firsthand what is working and what isn't and then make changes.

When inputting the stats for our Tween and Teen members, this allows me to keep track of who we are serving and how many times they access the centre. By doing this I know how to better assist them. For example, if I see that a youth who used to come every day for a month is not coming as much I can have an informal conversation with them; simply asking them what they have been up to, why aren't they accessing the centre as much. This could also lead into a deeper conversation. By having this conversation I may be able to assist them with their needs that they may not have been comfortable asking for help for.

When doing research for programs for our youth, they are often the ones to come to me and ask if I can research a program for them and help them to bring it into the club. It benefits all involved, including me because I then get more program planning and implementation experience.

Through my role in maintaining the social media - I am able to connect with the community in a way that incorporates a larger amount of people/agencies. I have been taking pictures of programs such as speakers we have in for Rogers or our cooking program and uploading them to the website so future members can see all that we have to offer. As well, through my role of updating our social media pages (Twitter and Facebook) I have been able to connect to community resources/agencies. Just last week we had a reporter from our local newspaper come in and take pictures of our cooking program and interview a few of our youth. The reporter said that she had seen and followed my tweets about our dinner menu and programs.

When I research programs for our Tween members this allows me to better know what it is that they want. What types of programs will benefit them and they will enjoy.

A new project that I am starting is to put together a Youtube Channel. This will be displayed to and viewed by our youth every Friday. In developing this channel I will be researching Youtube videos (music, funny, inspirational, educational etc.) and making a playlist. This is a way for our youth to connect with one another and for everyone to be included.

As well, another March program I will be working on is assisting a youth who will be working with his mentor to develop a computer program. This program will teach our youth how to make a computer from scratch and it is our hope to then match our youth with a senior mentor; our youth will teach their senior mentor how to access sites such as Facebook. We are just waiting to hear back from all the people involved and to make a list of materials needed.

When I first started in this position I didn't see how my work made a difference within the club. Now looking deeper into the tasks I do, I see the differences it makes and the relationships I can build with both our members and our community. This is all made possible through this program and the funding that is provided for my position. I am so very thankful and grateful for this opportunity and this position.



Categories: Children, Technology Training, Youth




2015-03-17

  James Colwell – Youth Intern
Community Opportunity & Innovation Network Inc. - Learning Disabilities Association - Peterborough
Network 12

The majority of my work has been to assist each student at becoming more capable and confident when using assistive technology. Although the main focus has been on assistive technology software, I design each session differently so that it best fits the needs of each student. The following are some of the resources that I have been using with the students:

Essential Skills (excellent practice for reading comprehension, math and literacy) Mavis Beacon (excellent typing practice, plus the students love the typing games) Inspiration (great practice for creating webs or organizational charts) Smart Technologies (the students love the smart board!)

For the students in grades 7 and 8, who I am preparing for high school, are able to use Inspiration to create “webs” to organize their ideas and thoughts and goals for high school. Picture the following as a web organizer:

Question: Who are my resources? Branch: Teachers Branch: Learning Resource Teachers Branch: Guidance Counsellors Branch: Administration (head secretary, vice-principal etc.)

Each student whom I tutor absolutely loves using the smart board. I am a strong believer in active/interactive learning, which means that I prefer to have students creatively participating in their learning, rather than giving them a worksheet while sitting at their desk. By following this method, I have been able to engage the students in their own learning by doing one simple thing; making it interesting for them.

Here is one short story:

When Samantha first came to me, she was struggling to understand her multiplication tables. So, I came up with every idea I could think of to ensure that Samantha would know her times tables by the time our sessions were over. We started out on cue cards. I had Samantha solve each multiplication table starting with the ones…all the way to the tens. Along the way, I gave her tips and tricks, showing her which ones were easy to remember, and which ones she would have to memorize. For some fun practice, Samantha and I play a card game. Each person puts one card down on the table, and she has to multiply the two numbers together. Samantha no longer fears multiplication, and she has been able to memorize about 80% of the times tables to date.

Categories: Accessibility, Children, Technology Training, Youth




2015-03-16

  Jaclyn Paterson – Youth Intern
Douro-Dummer Township Public Library - Douro-Dummer Public Library – youth 1
Network 12

For the past few weeks I have been helping a patron of the library to learn how to use her very first cell phone. We have only had a couple of sessions so far, but she has already learned so much and is dedicated to coming in every week. So far I have taught her how to make and receive phone calls, how to send a text message, how to set alarms and how to take then view photos. We do short sessions so she is only learning a manageable amount at a time since all of this is a new concept to her. She then will take her phone home and try it out herself and will bring any questions she has found to me during our next session. Learning how to use a cell phone is very beneficial for her to be able to keep in touch while she is on the go.

Categories: Adults, Seniors, Technology Training



2015-02-25

  Bradon Douglas Lodwick – Youth Intern
Brock Township Public Library - Beaverton Branch Library
Network 11

It seems like everyone owns a tablet or other smart electronic device these days but not all of them know exactly how to use it! I've had people come in to get help with their new phones or tablets and everyone has benefited from it. Especially now that Christmas is over, there are many new opportunities to help because that was a very common Christmas present. It's very nice to help people get the most out of their presents.

Categories: Technology Training



2015-02-25

  Tamika Malcolm – Youth Intern
Boys and Girls Club Peel - Acorn Place
Network 9

We have been teaching the youth "safe online shopping" while using things they are interested in, for example, cooking. We do a cooking class every Tuesday, looking up recipes from safe sources. We teach them what to look out for and what not to look out for that can lead to hackers. On top of that, we do a lot of e-commerce with the children and show them how to download educational films and other fun-filled material online that will not harm their computer.

Categories: Children, Technology Training, Youth



2015-02-25

  Chantal Carr – Youth Intern
Cavan Monaghan Libraries - Bruce Johnston Branch
Network 12

A regular came into the library with a hand written resume and cover letter, looking for photocopies as he wanted to apply to a job. This patron had been retired for several years and needed to go back to work. I suggested that he type his resume and cover letter, however he didn’t seem interested. I explained to him that I took a course specifically on writing for grants, preparing resumes and advocating for people. He agreed to let me help him. We worked together for almost two hours; preparing a cover letter and totally recreating his resume. This patron had a lot of experience that he felt was irreverent because it was years ago, however I helped him write this experience in a way that dates weren’t needed.

This patrons resume looked amazing, and he told me he would let me know how it goes. A week later he came back and left a message for me that he secured an interview, two weeks later he was employed full time.

I feel like I helped this patron land the interview, but not the job. His personality and experience did that! I’m so happy for this patron. The economy isn’t the best, and I feel someone his age would have found it a huge challenge to land employment, especially full time!

Categories: Job Searching, Technology Training




2015-02-25

  Austin Flagler – Youth Intern
Douro-Dummer Township Public Library - Douro-Dummer Public Library – youth 2
Network 12

A patron came in to the Library and wanted to learn how to get eBooks onto her iPad. I have no previous experience with doing this but I sat down with her and we worked through it together. This took a lot of time, effort, and knowledge from the both of us as we worked through it together. We started off by going online and searching how to get eBooks onto an iPad and learned a few ways of how to do this from various websites. After this, we both agreed that the best way of doing this that we found was to go into the App Store on her iPad and search for apps that would allow her to download eBooks and we eventually found on that would work. After we found an app for eBooks, we ran into another problem, she needed to reset her apple id and password. I have had some experience with this so I quickly assisted her to reset her information and create a new password. Once we figured this out it was a domino effect to figuring out how to get eBooks on her iPad. We first had to make her an account on the app and then she was entered and ready to download eBooks. Just to make sure it worked I asked her to try downloading a book to make sure that it worked, and we were successful! Finally I showed her how to work the app and she was reading eBooks on her iPad in no time!

Categories: Technology Training



2015-02-25

  Kayla Beamish – Youth Intern
Selwyn Public Library - Bridgenorth Public Library
Network 12

I had an interesting couple of lessons with a woman who wanted to make a horse calendar to give her son as a Christmas gift. She has an apple computer so she had heard through a friend that she could make a calendar in iPhotos. So, we set out together finding 12 different pictures on Google of famous race horses and finding appropriate captions to put under each one. Then we put the photos into the calendar, deciding which horse should go in which month. She was very excited the whole time about using her computer to make something that she knew her son would love and enjoy. She was also excited because she could not believe that all of this could be done on her computer! She learned many new skills from this mini project - searching the Internet, transporting photos into another program, and creating something in iPhotos. Safe to say she was ecstatic about the whole thing and very thankful that she was able to learn these things! She still regularly comes in for lessons - but now she wants to focus on writing letters in Pages and e-mailing.

Categories: Technology Training



2015-02-25

  Kacie Gardiner – Youth Intern
Selwyn Public Library - Lakefield Public Library
Network 12

An 82-year-old woman who had never used a computer before just bought her first laptop came into the library because her friend told her about computer lessons. She did not understand anything about the Internet and had never even typed before: not even on a typewriter. By the end of our first lesson, she was able to use the mouse to open Internet Explorer, type a search into Google and read about some English history that she was interested in. She was also able to do a search on an area in Spain that she will be visiting in January. She booked another lesson, and I was amazed at how much she was able to remember. In our second lesson I taught her to email, and she was able to send a few short messages to friends. She was very proud of herself for such great progress. It was truly impressive. After only two lessons, this lovely woman was able to send emails and browse the Internet. She was so happy and excited about all the things she can now learn to do online.

I feel like every lesson has been successful. People really love this program. Even if it's something small that they learn, they are so happy and relieved about it. It gives them confidence and a new skill.

Categories: Seniors, Technology Training




2015-02-25

  Coral Pelto – Youth Intern
Schreiber Public Library - Schreiber Public Library
Network 1

It is incredibly gratifying to be able to assist an elderly person who has witnessed a changing world since the late 1930s learn something new today. A man born in 1939 visited Schreiber Public Library to learn how to use his new iPhone 5. He had only bought it one week ago, and he told me that his son “doesn’t have the time to show me how to use this thing!” In the time I sat down with him and showed him the various features on this “remarkable little device,” to use his words, he was able to text his friend in Florida, send his friend a picture from his phone, and download a free App, then immediately use it to check the local weather forecast. Touching the letters and numbers on the screen was somewhat frustrating in the beginning, because he felt that his fingers were too big and that he typed too slowly, but when I told him, “Practice practice practice!” by the end of the lesson, he was texting as fast as me! He will be visiting me at Schreiber Public Library whenever he requires more assistance or desires to learn more. It is inspiring to witness an elderly man wanting to learn how to use modern technology so that he may keep in touch with his loved ones.

Knowing that someone is available at his public Library to show him how to use a device that is too intricate for him to learn on his own is wonderful. This is only one example, but this is why the CAP program is important to have in every public Library.



Categories: Seniors, Technology Training




2015-02-25

  Tanner Pecarski – Youth Intern
Greenstone Public Library Board - GPL - Longlac Site – youth 1
Network 1

One patron came in and wanted to know how to set his homepage to Bing. So, we did just that! Then he asked me if I could fix his Acer Aspire. He claimed that the power cord was the problem. He brought it in on Wednesday evening and we took a look at it. I noticed it was the same build as my eMachines notebook. We turned it on to find that the Windows OS screen would pop up when you first turned it on, then nothing but a blank screen. I told him it may be an HDD problem. He then left me with the laptop to investigate further. I tried to start it up in safe mode, but there was no luck there, black screen. I then tried to open it up in the Acer Factory Restore program, which did not work either, black screen.

I had a used hard drive at home from my eMachines (had to get a replacement computer when water was spilt on mine) which I put into the Acer Aspire. I downloaded all of the drivers and then factory reset my hard drive. When I factory reset, the hard drive from the eMachines installed the drivers for me! So, I actually did not need to download all of the drivers.

So, in the end I was successful and had gotten the notebook in working order. Upon return of the computer, the patron and I shook hands and off he went with a smile on his face!



Categories: Technology Training




2015-02-25

  Jade Hardy – Youth Intern
Greenstone Public Library Board - GPL - Beardmore Branch
Network 1

Throughout my time working at the library I think I would have to say my greatest success was when I put on the Halloween Craft. Quite a few kids showed up, which was pretty surprising because there aren't very many kids here. We made paper plate masks and haunted houses. I think the kids had a good time and so did I.

Categories: Children



2015-02-25

 

Jeffrey Marchuk

– Youth Intern
Rainy River Public Library - Rainy River Public Library
Network 1

Just recently, I had the great experience of helping a couple complete their travel plans for the summer! They were looking at maps of campgrounds and other such things but weren't really sure how to print the maps from the internet. So, I taught them the process of going to settings and then selecting print. Once the document printed they were very excited and thankful. Overall, it was very fulfilling to know that even though I won't be able to go on a vacation this summer, someone else will because of my help!

Categories: Technology Training



2015-02-25

  Tanner Pecarski – Youth Intern
Greenstone Public Library Board - GPL - Longlac Site – youth 1
Network 1

This month at the Longlac Public Library, an elderly gentleman stopped in for some help on his computer. His computer was jam-packed full of malicious files. I sat down with him and explained how antivirus programs like AVG Free work and explained that AVG is a low quality antivirus.

To solve the malware problem, I showed him how to download, install, and use Malware Bytes Anti-Malware. We ran the scan and found that on his computer, there were over 400 'infected objects.' With the help of Malware Bytes' program, we successfully resolved this issue.

Next, we considered which antivirus was going to be installed in place of AVG Free. He had decided that he did not want to purchase Symantec Norton Anti-Virus, so we decided on installing Microsoft Security Essentials. He was very happy with MSE's user interface and ease of use.



Categories: Seniors, Technology Training




2015-02-25

  Joseph Belisle – Youth Intern
Corporation of the Township of Nipigon Public Library Board - Nipigon Public Library
Network 1

In the past few weeks, I have met so many new people. I am glad I have been able to help so many of them learn more about computers and the internet. Whether it be helping them print off a picture or helping them get ready for a job interview, it’s all worth it just knowing I was able to help somebody today. Seeing the smiles on their faces as they say thank you is just an added bonus. It's a great feeling knowing that I made someone's day a little better.

Categories: Technology Training



2015-02-25

  Christine Hare – Youth Intern
City of Kawartha Lakes Public Library - Bethany Branch – youth 1
Network 4

I recently had a lady come into one of my branches asking about making a website for her organization. In the past she had a volunteer work on the website, but he had moved away so she was unsure of how to proceed. He had decided to use HTML and build it himself, rather than use templates. I too had never really worked on building websites from scratch, so I knew it was going to be an interesting adventure. Luckily, before she arrived, I was able to do some research on my own. Through collaboration and A LOT of trial and error, we managed to get a hang of the website and change some of what she wanted to update. Overall, it was a great experience as we both learned together and persevered! It was a very new, challenging and exciting experience that I believe left both of us feeling very accomplished!

Categories: Website Design



2015-02-25

  Hannah Allen – Youth Intern
Clearview Public Library - Stayner Branch – youth 1
Network 4

One success story that I am particularly proud of has to do with the new Youth Internship Program initiative we have launched this year at the Clearview Public Library. The majority of our patrons who sign up for computer help are senior citizens looking to enhance their computer skills. With this demographic being fairly well established in our computer lesson program, we decided to target a new group of individuals we believed could use the support the Library offers. We therefore decided to advertise our program specifically to individuals in search of employment who needed assistance formatting their resumes and cover letters on the computer, and applying for jobs online.

Last week I had my first patron sign up for a lesson seeking help specifically with his resume and online job search. He had recently been laid off from his job and was in a desperate search for a new position, but was frustrated with the online job application process that is required for most job postings today. For about an hour we worked through his frustrations and created a properly formatted copy of his resume, and applied for three jobs online! The glee and relief he felt after being taught the “simple” steps most of us take for granted was evident on his face as he left the library that day. Moments like this reinforce the struggles many individuals face in the new computerized world, which many of us today regard as customary and conventional. I therefore feel incredibly fortunate to be part of a program that is not only helping individuals with their computer queries, but is in a larger sense bridging the knowledge gap between two generations that have had two very different experiences regarding computer access and understanding.



Categories: Job Searching, Technology Training




2015-02-25

  Melissa Lindsay – Youth Intern
Community Resource Centre (Killaloe ) Inc. - CRC - Killaloe
Network 3

Until recently, I have been fairly anti-Facebook -- I have seen a lot of negativity with it and have only recently started to observe the positives that can come out of its use. I am now trying to make an effort to embrace Facebook and channel its usage for positive things, which brings me to my story.

There is a resident in town who runs groups, meetings, and events at the local senior center and she visited my site recently to use a computer to create a Facebook event for her latest meeting. This person is very pleasant and very capable but she was struggling with this task. I was pretty impressed with her patience but knew that she needed help, and so did my best to give her guidance without completely taking over the task.

After working together, we managed to get not one but two events set up on Facebook, complete with pictures and descriptions. Before we had even finished, two people had already signed up as attending on the Facebook events. This lovely woman was ecstatic and so grateful. Apparently she has been having a hard time getting people to attend her events and had been told to start using online tactics to promote her activities.

I think sometimes I take for granted growing up in an online computer age, and so moments like this make me grateful for my abilities. My internship with the YI @ CAS program has been great as it gives me opportunity to put my abilities to work and help others!



Categories: Seniors, Technology Training




2015-02-25

  Stacey Lance – Youth Intern
Community Resource Centre (Killaloe ) Inc. - CRC - Eganville TLC
Network 3

I noticed that the website of my Community Access Site has been stagnant for a long time. After looking into it, I found out that the website was created about a year ago and has not been touched since.

I decided that a goal of mine during my internship will be to update the website by adding new pages, such as testimonials, news and events, who we are (staff), etc. Since I have no experience using WordPress, I am teaching myself as I go and getting help as needed. I recently had a meeting with my site manager and a board member about some of the ideas I have for the website - edits and additions - which were very well received. I hope to have the website completely updated by the end of my internship because I think that having a current online presence is important for my site and may even help to attract new learners.

In short, this project not only provides me the opportunity to learn a valuable new skill - how to use WordPress - but also lets me help my site in a significant way.



Categories: Website Design




2015-02-25

  Stacey Lance – Youth Intern
Community Resource Centre (Killaloe ) Inc. - CRC - Eganville TLC
Network 3

I recently helped a learner create a poster for our Christmas party coming up. It was a fun and rewarding experience for me. The learner is a woman in her 70's who does not have very strong computer skills but is very committed to learning. She takes detailed notes and even draws little diagrams to help her remember what she has been taught. I admired her right away for pursuing learning at an advanced age; technology is intimidating for much younger people, so attempting to learn it in your 70's is a big undertaking. Not to mention that she drives 40 minutes to get to the center, plus has to hike up two flights of stairs to get to the room. Oh, and did I mention she uses part of her lunch break to walk on the treadmill in the adjacent gym? She's quite the inspiration.

The day that we created the poster, we sat down together and worked in Microsoft Word. I didn't do any of the work, I only pointed and explained the different functions and let her choose and apply them herself. She exclaimed in wonder at all the different font options and got excited about changing the colours. I gave her suggestions but ultimately let her decide what the poster would look like.

It took us about two hours to create the poster. She had to learn the functions such as the font, size, alignment, borders, and inserting photos from the Internet which is a lot for one day. However, she did a great job. She listened to what I said, remembered where to find many of the functions and after two hours, anyone would be tired, yet she continued until it was done. When we inserted the Christmas tree border (one of the final steps) she broke into a big smile and said, "Oh, look at that! It's so beautiful!" Despite my tiredness, I smiled too.

When we were done, we printed the poster, got approval from the main teacher and started distributing it around the centre. Every time I see it, I feel a twinge of pride. Not for myself or for the poster but for what it symbolizes; the time, patience, commitment and drive that this one older learner displayed. I'm proud to have worked with her, because she proves that it doesn't matter where you start from - if you have the desire to learn and the commitment to learn, you will learn. It's as simple as that.



Categories: Seniors, Special Events, Technology Training




2015-02-21

  Carly Davenport – Youth Intern
Selwyn Public Library - Ennismore Public Library
Network 12

I have had one client coming since I started working in the program, which was back in October. Her name is Betty and she is really great, through our lessons we’ve become friends and it is a pleasure seeing her come in each week.

Together we have gone over basic functioning in Windows 8, she’s become proficient in Microsoft Word and was able to make up tables to print for her bridge score cards. She now knows exactly how to get her photos off of her digital camera and create a folder to save to her desktop or another removable storage device. We’ve gone over email and Facebook safety and privacy measures. We’ve gone through old emails to recover a receipt and serial number for a game purchased online that we needed to reinstall. As well, she now is comfortable with the Windows 8 calendar charm and is putting all her friend’s and family’s birthdays in, to repeat each year and send her an alert the day before.

Among the many successes we’ve had, what I’m most excited about is an upcoming project Betty has taken on, now that she feels much more comfortable working with a word processor. In Betty’s previous career, she was a skilled typist but mostly used an electric typewriter, which was standard at the time. Over this upcoming summer she will be corresponding with a woman in a nearby city, to type a memoir of this woman’s life as a ballet dancer in Europe. Betty plans to do all her typing and formatting in Word, so we will be working on setting up a template and system to keep the process efficient. I am very excited for Betty and happy that she is able to utilize her new skills in such a fantastic way.



Categories: Adults, Seniors, Technology Training




2015-02-06

  Meagan Shwetz – Youth Intern
Rehabilitation Foundation for the Disabled - March of Dimes Canada
Network 1

I’ve been working as a Youth Intern at March of Dimes for a few months now and one particular client stood out to me as being a very positive influence for the warehouse. The Warehouse Project is a community program offered by March of Dimes that allows participants living with disabilities to build upon their social network and enjoy various activities such as, art, woodworking, cooking, recreation, community outings and many other events. The purpose of the program is to build confidence and create a safe and comfortable environment for participants as well as, get involved in the community by volunteering, furthering their education or possibly pursuing employment. One of the main goals of the program is to accept and include others in all activities so bully awareness would be a great feature to the warehouse.

I been working with a client, Tanis, for a couple weeks now and she’s really passionate about bully awareness and making sure everyone is being treated fairly. She really wants to make sure her friends know that they can come to her if they are being bullied or if they just need someone to talk to. We decided to give her desire to help others some purpose and made an informational brochure to give out to her friends in the warehouse to explain what bullying is and how to deal with it. The brochure includes the reasons why people bully, how it might make you feel, how to be a good friend and what you should do if you are being bullied. She also wanted to add to the brochure by having an incident report available for others to use if they ever witness bullying or get involved in it. We decided to print the Kids Help Phone bullying incident report they had available on their website and they are now available for others to use in the warehouse. It’s been so rewarding for me, as well as my client, to be able to contribute to bully awareness and ensure a positive environment in the March of Dimes warehouse!



Categories: Youth




2015-01-16

  Elyse Ferguson – Youth Intern
Gravenhurst Public Library - Gravenhurst Public Library
Network 4

This is the start of my second year working as a youth intern. I've found there to be many rewarding moments. Over the months of September and October I ran a series of 6 CyberCamps for adults during the day. They were so successful I found many people asking when I would be offering new sessions. To date I have also made 5 class visits with our children's programmer teaching students from grades 5-8 how to access Overdrive. Many of these children live quite far out of town so actually getting to the library to return books is a challenge. The teachers and students are thrilled to be able to access these resources from home and I look forward to working with them in the future. Those few class visits have created a snowball effect as I've now been requested to visit the high school to aid students in accessing our online databases. In many cases the schools don't have access to everything the library does for budget reasons. I'm happy to be able to teach students skills that will help them as they move on to college.

One of my favourite tutoring sessions is with an 85 year old man. His girlfriend lives in Russia and is visiting next month. He has learned how to use skype, email and chat services. The amount of improvement that I see is amazing to see.



Categories: Seniors, Technology Training




2015-01-16

  Brenda Kissoon – Youth Intern
Jane Alliance Neighbourhood Services - Jane Alliance Neighbourhood Services
Network 16

I decided to share my story from the perspectives of the client themselves:

"Hi my name is ***** and I am 65 years old. My computer instructor helped me to create a Facebook account in the computer literacy class. This was a new world for me I didn't know that I was able to connect to people through the computer..haha.

I created my account and with my instructor guidance I was able to send a message to my daughter telling her how much I love her. My daughter responded saying she was so thrilled when she saw my message that she couldn't stop crying. She also said she loves me and is so happy to see me on Facebook.

I would like to thank to my instructor and Jane Alliance Neighbourhood Services for teaching me how to use a computer and help me to connect with my daughter through Facebook. "



Categories: Seniors, Technology Training



2015-01-15

  Renee Bourque – Youth Intern
Glengarry Inter-Agency Group - Glengarry Inter-Agency Group inc. – youth 1
Network 7

I have a client who never ceases to impress me. Mr. Wright is an elderly man that has already successfully composed and published a cook book using Word with the previous Intern. Since then he has purchased a laptop and is very active online. When I gave him a courtesy call to introduce myself as the new intern, he asked me if it was possible to help him with an accounting program he downloaded, to do bookkeeping for his bakery. I'm no accountant, however I have had some experience with making invoices in a previous job, so I told him I would see what I could do. We have been able to input all of his data not without running into a few walls but we were able to push through, he has even showed me a thing or two! I know that we have both learned a lot from this experience!

Categories: Helping Small Businesses, Seniors, Technology Training



2015-01-09

  Shaelin Mills – Youth Intern
Wawa Public Library - Wawa Public Library
Network 2

So far, the most fulfilling moment of this job is when I did a CyberCamp for Remembrance Day. On the first day we watched some YouTube videos explaining the significance of the poppy and then did a craft. But what stuck with me was the second day. After contacting the legion in my town I was given a list of local names and addresses for active military workers or veterans. So for the second day, the kids were able to write letters to all of the veterans and some of them have written back!

Categories: Children, Special Events



2015-01-09

  Brooklin Caren – Youth Intern
Oliver Paipoonge Public Library - Rosslyn Branch
Network 2

I helped the local volunteer fire team set up a twitter and Facebook account. The fire team wanted to find new technological ways to reach the public. They use the social media accounts to send out updates about burning permits, links to important fire and safety sites and various other things. At first the fire team was unsure of how to use these sites but are now posting weekly and have quite a few followers. It was really great helping the team set up these accounts because I know that important fire and safety information is now more accessible to the community.

Categories: Technology Training



2015-01-09

  Justin Turcotte – Youth Intern
Essa Public Library - Angus Branch
Network 4

Since starting as a youth intern at the Essa Public Library in November I have helped many people accomplish goals that they have set for themselves. Helping people learn how to use technology has really made me see what my generation takes for granted. I think the greatest success that I have experienced thus far is simply seeing the amazement on people’s faces when they witness the power of modern technology. For example, one patron who had never used a computer before was astounded when I took a piece of paper, scanned it, and showed it to him on the computer screen. The simple moments like that are what being a Youth Intern is all about. I really look forward to the next 3 and a half months filled with simple moments of amazement, pleasure and learning.

Categories: Seniors, Technology Training



2015-01-07

  Eva Fincham – Youth Intern
Whitestone - Hagerman Memorial Public Library - Whitestone-Hagerman Memorial Public Library
Network 3

During my first year at the library several patrons came in with iPads. These ladies weren't entirely convinced that these were devices they wanted to use!

We started with one-on-one lessons that eventually evolved into the recurring CyberCamp that now runs every Tuesday. As they became more confident in their abilities, they began to instruct and encourage their friends about tablets! Two of these women in particular now volunteer as teachers for a New Horizons for Seniors program called iLearn for Seniors. They have taught over 30 other seniors how to use iPads so far! It's amazing to see how far they have come and how many people they have been able to assist!



Categories: Seniors, Technology Training



2014-12-26

  Amber Gallant – Youth Intern
Greenstone Public Library Board - GPL - Nakina Branch
Network 1

A success story that I can share would be during one of the first weeks I started my internship. I had a patron come in with her iPad who required help with online mobile banking. Once we set up all her payees and did a couple of bills together, the following week she was super excited and told me she was able to pay a bill online on her own!

Categories: Seniors



2014-03-24

  Stephanie Panou – Youth Intern
Pickering Public Library - Pickering Central Library
Network 11

On Saturday I had a client come in who needed help with uploading images to her Wordpress account. I had never used Wordpress before, but I found instructions online and sat down and worked through the instructions with her. We were moderately successful but had to go another route and upload a gallery instead of making a new post (which is what she initially wanted). She came in again on Sunday, and we made some alterations to her gallery (changing captions, rearranging pictures, etc.) and then created a publication that she could email to those who didn’t know how to access her Wordpress blog.

Categories: Adults, Technology Training



2014-03-24

  Alexandra Keeler – Youth Intern
Whitby Public Library Board - Brooklin Branch
Network 11

I had one patron who recently suffered a stroke. Her short term memory is shot, and she was frustrated with herself because she could not do the same things that she used to be able to do with her computer. We started from the beginning, and I re-taught her how to use the computer, the internet, and eventually an iPod and an iPad! She absolutely loves music, and she was devastated that she would no longer be able to burn her mash-up CDs and transfer them to her iPod to listen to. She relearned this, and we came up with a system of queues and alerts, programmed into her iPod, that help her complete her day to day tasks, such as remembering appointments and when to take medication. She was extremely grateful for the help, and even got me a Christmas gift!

Categories: Technology Training



2014-03-24

  Jake Bradley – Youth Intern
Ajax Public Library - Main Branch
Network 11

I have had several success stories that make me very proud and I would love to share one of them!

The first story I have is about a woman named Millie; she's an eastern European lady who's about 83 years old. She has been very eager about this program since October and has not missed a single appointment! The first appointment I had with her, I found out she bought an iPad with little to no computer skills. Since then, she has now reconnected with her sisters and brothers that she hasn't spoken to in a long time. She is now using Skype everyday and is e-mailing constantly. She is all over the internet and usually has something interesting to tell me that she learned from Wikipedia. I think it’s amazing how quickly she picked everything up, and it truly humbles me to see someone work so hard and achieve something I used to take for granted.

Thank you for giving me the opportunity to be a part of this amazing program and to be able to help these wonderful people. This experience has done so much for me as a person with regards to my career path and life outlook!

Categories: Seniors, Technology Training



2014-03-24

  Deanna Gregorio – Youth Intern
Township of Uxbridge Public Library - Uxbridge Public Library
Network 11

Working at a library, most of my success in the CAP program comes not from the work I do on my own, but the work I do helping others. I have helped countless individuals enhance their computer skills, most having no background on computers at all. I have helped people communicate with their family across the world, impress their children, and gain employment. The CAP program integrates well with a library, as technology greatly adds to potential success with researching. This year, I cannot pinpoint one particular success; rather, I would like to highlight the success of a community who can use computers and the internet to better itself. Aided by the resources the CAP site gives, Uxbridge can present its best self to the surrounding world.

Categories: Technology Training



2014-03-18

  Hilary Smith – Youth Intern
Kingston Frontenac Public Library - Isabel Turner Branch – youth 1
Network 6

One of my most memorable patrons that I have worked with on her computer skills was originally from Jamaica, and is now substitute teaching here in Kingston. She asked me to help her learn how to type and use the computer so that she could type out a letter that she wanted to send back to Jamaica. It was for a scholarship that she was setting up in the name of her sister, who had passed away. We worked with Microsoft Word once a week for about 4 weeks, and on the fourth week, she made it all the way through the letter, and had learned how to print it off herself! When she started coming to the library, she had not had much practice typing, and we only got through 2 or 3 lines of her letter in one session.

I was so impressed with how quickly she improved in such a short time, and without a computer at home to practice with. When she was able to type, print, and send her letter all on her own, she was so happy that it made me very happy as well. Velma, as I'll call her here, was such a nice, patient, and lovely person, and I'm very glad that I could help her achieve her goals and help her send her scholarship that will put smiles on the faces of the children that it helps.

Categories: Adults, Technology Training



2014-03-09

  Adrienne Fisher – Youth Intern
Organization for Literacy in Lambton - Organization for Literacy in Lambton
Network 15

At the Organization for Literacy in Sarnia Lambton I run tutoring groups for children grades 1-7 called Skill & Drill. We work on both language skills and math. For one of the language sessions I taught a little lesson on cyberbullying. We discussed what cyberbullying was, how it affects us, and what the possible consequences are. Some of the students even shared their own accounts of cyberbullying. It was unfortunate to hear that some of my students had experienced this type of bullying, but this also reassured to me how important it was to be discussing the topic. After this discussion we made up anti cyberbullying posters. The students really enjoyed this activity and made some beautiful posters. The students who had experienced cyberbullying in some way were especially passionate about the activity. I believe it is extremely important to talk to students about cyberbullying today, even from a young age. Discussion leads to prevention.

Categories: Children, CyberCamps



2014-02-17

  Meghan Dunn – Youth Intern
Rehabilitation Foundation for the Disabled - Rehabilitation Foundation for the Disabled
Network 1

Tannis is a regular at the Warehouse drop-in project here at the MOD site in Thunder Bay, ON. The Warehouse Project is a free drop in program at the MOD that offers various activities for anyone to participate in during the week. The activities include woodworking, arts & crafts, movie Fridays and game days. The same group of people generally visit the Warehouse each day, or at least a few times a day, so they have gotten to know each other very well. While working at the CAP site here at the MOD, I was approached by Tannis who was concerned with some behaviours in the Warehouse. Tannis is a 34 year old woman who has Down Syndrome, who feels that there is a fair bit of bullying, name calling, and disobedience happening during the activities and approached me about putting together an anti-bullying presentation that we can showcase during an afternoon. Tannis has a short attention span, so we have been meeting for 30 minute appointments a few times a week, for a month or so now. She has brought many great resources to our meetings and is very eager to show others what she has created. She is not comfortable with public speaking so I suggested we create a slide-show like presentation on her thoughts about bullying in the Warehouse, along with a brochure and handouts that can be completed after we finish the presentation. I used Prezi for the presentation tool since it is easy to use, free, customizable and has fun effects. We are in the final stages of the Prezi presentation, and are finishing up the brochure to hand out to the Warehouse participants using a Word brochure template. Tannis found great resource activities sheets to handout to the participants following the presentation, so we printed them out and I had her staple them. While we are not quite finished this yet we are making great progress and Tannis is ecstatic with her work.

Categories: Adults



2014-02-10

  Faith Braun – Youth Intern
Elgin County Library - Straffordville Library
Network 15

My success story of the week is gaining a young grade 5 patron as a student for one-on-one computer lessons! His school offers no computer class until grade 7 and his mother wants him to learn the basics about internet safety, computers, typing and proper posture.

Categories: Children, Technology Training



2014-01-28

  Aaron Nash – Youth Intern
County of Prince Edward Public Library & Archives - PECLibrary - Milford Branch – youth 1
Network 5

The Ameliasburgh community has much to offer and is looking for a stronger web presence. Currently, they are featured online only as subsets of general PEC websites. So we are creating a standalone showcase website, with interactive multimedia capabilities, open to real-time user feedback.

Easy maintenance is important to the group, for continuity's sake. Thus we are using a content management system (CMS), Wordpress, rather than HTML-editing software. (In this way anybody can log in from any computer to make updates, and costly software is not needed.)

The project is moving steadily along. My mobile-friendly prototype was well received at a recent meeting. (For prototyping, I'm using a program called "Instant Wordpress," which turns any computer into a development server, and will even run from a USB drive.) Already a photographer has been engaged. (He came up with some impressive snapshots of local attractions.) And we are looking to go live with the website in late January, hosting with "Dreampress."

Categories: Website Design



2014-01-28

  Olivia Lynch – Youth Intern
Kingston Frontenac Public Library - Isabel Turner Branch – youth 1
Network 6

Over the past four months working as a youth intern internet trainer, I have worked with countless library patrons. I think the most memorable patron I work with is someone I will call "Florence." Florence is an elderly lady who sees me every Tuesday. We work on very basic skills together, such as emailing, copying and pasting, buying tickets for Megabus, and posting ads on Kijiji. Most people would tell me the work we do together is silly or "too easy," but I believe it is memorable. Each week, I help Florence to build on her computer skills -- I love teaching her new things. Florence is a memorable patron for me because I can tell I am making a difference in her life. Helping people is my ultimate goal and through my work with patrons like Florence, I find satisfaction with my job.

Categories: Seniors, Technology Training



2014-01-28

  Chantalle Pauzé – Youth Intern
La Clé d'la Baie en Huronie - Coin des petits Penetanguishene
Network 7

During the week of October 21 to 25, I had the opportunity to host an employee of Desjardins who came to help me offer a workshop for online banking. This workshop was definitely the activity that has been the most successful during my internship. Participants who were older appreciated the assistance received and are now more comfortable making bill payments and managing their bank accounts online. Today, the possibilities are enormous in terms of technology, and I'm glad I could open a door to a few people and make their life easier at this level.

Categories: Adults, Technology Training



2014-01-28

  Aydon Vachon – Youth Intern
La Clé d'la Baie en Huronie - CRE Penetanguishene
Network 7

A man came to the job center to use the computers to look for a new job. He had just moved into our area and did not know much about local businesses. He also had difficulty using computers, but he needed to use one to search for jobs. I noticed that he was having hard time, so I went and sat next to him. Together, we created a cover letter, resume, and searched for employment online. As he found jobs that were relevant to his skills and experience, we changed the cover letter to make it more relevant and sent the job applications. He returned several times to apply for other jobs and received mine and my colleague’s help. The week after his last visit, he told us that he had received a job that we had helped him apply to. If he had not had the opportunity to use our computers and receive our help, he might not have found a job.

Categories: Adults, Job Searching, Technology Training



2014-01-27

  Ariel Root – Youth Intern
Kenora Public Library - Kenora Public Library CAP
Network 1

For the last month, I have been working in collaboration with St Thomas Aquinas high school in Kenora to give seminars and tutorials to the students of various classes regarding the databases and online resources we offer at Kenora Public Library.

It came to my attention at the beginning of the month, that our databases are seldom being used, and those who are using them are very very rarely students. Having recently finished my undergrad, this struck me as strange. And I thought it really was too bad that these great resources aren't being used whatsoever. How could we fix that?

I contacted the vice principals at our local high schools, and one of them responded shortly after. We arranged that I could come into the school and meet with their librarian to start arranging some sort of tutorial for the students on how to use the databases we offer at KPL. The librarian was also very much on board with the idea. She forwarded the ideas to some staff members. The 12U English teacher said that it fit right in with a project she assigned her students, and I began to work on a presentation for her class. She gave me an outline of their assignment so I could make the presentation relevant for their purposes.

On November 7, I gave a seminar at TA high school to a class of 25 grade 12U English students. It was a great time. Some of them had questions, and some of them took notes. It was a great opportunity for myself, and a really good learning experience for them. All of the students were then given an assignment to make an annotated bibliography relevant to their research project, and were required to use the library's resources. As a result, we've seen almost all 25 come into the library so far to get a library card.

The English teacher said the presentation was awesome, and that she will highly recommend it to the two 11U English teachers. One of the other teachers approached me outside of the school saying that he would like to hear more about the presentation to see if it could fit into his classes at all. The whole experience has been awesome, and very successful.

The attached photo features (left to right): Cheryl Hicks (12U English teacher), myself, Caroline Heyens (TA high school librarian)

Categories: Technology Training, Youth



2014-01-19

  Meghan Dunn – Youth Intern
Rehabilitation Foundation for the Disabled - Rehabilitation Foundation for the Disabled
Network 1

I had a gentlemen visit me who wanted some help putting music onto his iPod and posting pictures to Kijiji ads, but had no idea how to go about doing this. We have met three times within the last two weeks for a minimum of 1.5 hours a session. The first time he came in, he brought his friend's cellphone which had audio files on it and I taught him how to transfer the audio files from the cellphone to his netbook. Our second appointment, we sat down and found out that these files were in mp4 format, so they needed to be converted using software to transfer them onto iTunes. I showed him different programs that were capable of doing this, and we downloaded one and converted the files he wanted on his iPod into mp3 format. After what seemed like an eternity, we were able to convert all of the files he wanted and were able to transfer them onto iTunes. I discovered that he had unintentionally downloaded several toolbars, search engine plug ins and various programs that were without a doubt malware. I explained to him the dangers and inconveniences that all of these add-ons can have and we went about removing them. He was very appreciative of the help he received and the patience that I had with all of his questions. We plan to meet next week to continue working on his Kijiji ads.

Categories: Adults, Technology Training



2014-01-19

  Coral Pelto – Youth Intern
Schreiber Public Library - Schreiber Public Library
Network 1

The Computer Information Sessions at SPL have been very successful in October, November, and December. In addition to the basic computer classes for seniors on Wednesday mornings, I created four Special Sessions for anyone to register for, including "Facebook Sign Up and Use," "Downloading Photos from Your Digital Camera," "Downloading eBooks," and "Downloading Audiobooks," scheduled on different Friday mornings.

Beginning with Facebook, three senior patrons participated, and they enjoyed the lesson so much, they returned two more times afterwards to learn more. They each have a Facebook account and have been using Facebook almost every day, uploading photos, posting and sharing articles, and writing on friends' walls. One of them even added me to Facebook.

Two senior patrons learned how to download their photos and videos from their own digital cameras onto the computer. Older people can be so timid about pushing the wrong button, or clicking on the wrong option, they are deterred from using their digital cameras. When they realized the simple steps, especially with software attached to their cameras that does things automatically, they felt much better, almost relieved. Especially preparing for Christmas, they were very eager to learn everything they could about their digital cameras.

Probably the most inspiring session was providing a group of seniors an overview of the Library's E-Readers: the Kobo, the Sony, and the Kobo Touch. One senior borrowed the Sony E-Reader. They were amazed with the technology, especially having options such as choosing font sizes, lightening and darkening the screen, using touchscreen, zooming in and out with touchscreen, "turning the pages" with buttons, or a light tap of the finger, and so on.

These Special Sessions were so successful that I would like to offer more in the New Year, such as "Using an iPhone," "Using an iPad," and other technologies.

Categories: Seniors, Technology Training



2014-01-19

  Tyler Arnold – Youth Intern
Seguin Township Public Library - Humphrey Branch
Network 3

One day, a man came into the library. He had signed up for a half-hour session. He was a local and a regular at the library. He had gotten a Nextbook for Christmas the year before and had just learned of the program from his neighbor. He wanted to know how to download e-books from the OverDrive system. Unfortunately he could not download them directly from the internet, and did not bring the cable needed to sync his device with his computer, so I showed him how to get the e-books on his computer and suggested he try syncing his E-Reader when he got home. After that I asked if he need help with anything else. After explaining a few computer terms, as well as features on YouTube and other popular websites, the half hour quickly turned into two hours. After all, trying to find help online for people new to computers is like trying to call the telephone repairman.

Categories: Adults, Technology Training



2014-01-19

  Brandon McCracken – Youth Intern
Magnetawan Public Library - Magnetawan Public Library
Network 3

I have an ongoing program here at the Magnetawan Library where patrons can bring anything electronic to me and ask me anything about it. I have advertised this service on public boards, Facebook, Twitter, and have written a newspaper article that will be published in The Great North Arrow in January. This has led to over 100 questions since I started here on October 1st. This service is important to the community because rather than me telling them what they should learn, I've left it open ended for them to tell me what they want and need to learn. There are mostly seniors in Magnetawan and the majority of questions have to do with navigating the computer, email, and printing. I have had a few patrons who have set up in-home appointments with me. One of them wanted me to teach her how to use Windows 8 and our sessions were successful. Another needed multiple things done. I was able to fix his printer, show him how to save emails, sign him up on the Kindle store (and put the Kindle app on his Blackberry), and more. I am getting to know quite a few people here and have new and returning patrons asking for help every day.

Categories: Seniors, Technology Training



2014-01-19

  Brittany Stillar – Youth Intern
Bonnechere Union Public Library - Bonnechere Union Public Library
Network 3

On December 18th, I was busy teaching students at our local high school about our online databases that are featured on our website. It was the FIRST time in BUPL history that a YI had successfully managed to get permission to visit the school. I made a tri-fold with examples of databases that I thought would be helpful to students, as well as pique their interests. I set up a table in the library during their lunch hour and one period after. I handed out fruity candy canes as well with our URL attached, as incentive and thanks for visiting our booth. Students were really in to it and I received some great feedback!

Categories: Technology Training, Youth



2014-01-19

  Anes Rachid – Youth Intern
Dixie Bloor Neighbourhood Drop-In Centre - Settlement
Network 16

Graduating from University and beginning a new position in the 'professional world' can sometimes be a daunting task. One of the things I came to learn is that a mainly academic background can lack that practical experience needed in order for one to succeed in a professional atmosphere. That was the difficulty I encountered when applying to jobs after graduating, as firms require to see some relevant experience when hiring recent graduates to ensure that they will be an appropriate fit. There exists an obscure stage between the platform of graduation and landing a professional working position. Some bridge this gap by pursuing a more practical college degree; others sink in despair and settle for jobs they are overqualified for. I found my balanced clarity for this stage in the Youth Internships at Community Access Sites program, with the help provided I was able to land a position at the Dixie Bloor Neighbourhood Centre (DBNC), in Mississauga.

The DBNC turned out to be an ideal fit for me as it is a local community agency that offers affordable, accessible, and responsive programs for the needs of local community members. This afforded me a great professional atmosphere from which I would be not only enhancing my own experience, but earning the reward of giving back to my local community as well. I was assigned to the settlement branch, which caters to the settlement needs of the community, offering one on one counseling and support for newcomers, as well as workshops, and other needed community services. Training and assisting the Arabic settlement Counsellors as well as clients with technical online and computer-related skills was the assigned duty for which I was hired.

The greatest reward I have experienced this far was when I was informed that through my assistance the Arabic Settlement workers were able to speed up processes and client support, so much so that they almost were up to date with client files, which had experienced a backlog lately. One example of this technical help is the creation of templates on Microsoft Word and Excel that speed up the process of translation of documents. Once made, these templates can be reused with various documents and tailored to suit the needs of several clients. The creation of these templates with tables and innate components and information, can be customized and tailored for specific clients, this saves the counsellors from repetitive, time consuming work.

To achieve this I had to look up online resources, thereby revising and improving my own skills through practically applying skills I had learned in my post secondary studies. The Youth Internship program has given me this rewarding experience and opportunity. This position has expanded my horizons and given me needed insight into professional work experience that has advanced me both professionally and personally. This in turn has given me the opportunity to help the DBNC settlement services with its efficacy processes, which gives back to my local community and thereby advances its own development. Majorly I see this cycle as one of Learning, Giving, and Development for all stakeholders in it. All three serve vital and needed components in my community to great effect, and I hope this success will continue throughout my position here at the Dixie Bloor Neighbourhood Centre.

Categories: Technology Training



2014-01-19

  Hao Hua Li – Youth Intern
Somerset West Community Health Centre - Yet Keen Senior's Day
Network 16

I am working at Yet Keen senior daycare centre. Most of my clients are Chinese seniors immigrating from China and they can read few English. Before I worked there as a computer tutor, I don’t know there are so many elders who are eager to learn how to surf the Internet, how to send emails to their friends and families and even how to find a receipt of dinner tonight. However, their sons or daughters are too busy to teach them those basic computer skills. Besides, their grandsons or granddaughters are born in Canada and speak English only. Therefore those elders can’t learn computer skills from them either.

Thanks to the Youth Internships at Community Access Sites and Yet Keen senior daycare centre, I get the chance to help seniors. I love my job, even though what I teach are some of the most basic computer skills. But every time I see they listen to me carefully, practise the same skill again and again, and write down a list of problems to ask me, I got touched by their spirit.

One time, an elder asked me how to talk to her relative in China by Skype. I showed her how to download the setup file, install it, create her own account, add her relative as a contact, and audio chat. Those steps sound easy but they are complex to her without computer knowledge and especially since she can’t read much English. I wrote down these steps on her notebook and taught her again and again. She appreciated my patience. After she could do it by herself and happily talked to her relative, I felt great to help someone.

Categories: Adults, Seniors, Technology Training



2014-01-19

  Walden Kummer – Youth Intern
Dixie Bloor Neighbourhood Drop-In Centre - Employment 1
Network 16

I really believe the CAP youth program is really great for the community and its members. We get various clients in our location that really appreciate what we do for them in terms of helping them with their needs.

Most of our clients are from low income families that have little or no computer skills that truly need our assistance for employment, settlement and other things in their lives. You can truly feel their frustration when they come with their needs to us and they feel lost and don't know what to do or where to start.

We all know everything today is mostly done online and our clients do need assistance in things like resumes, cover letters, thank you letters, applications online, job searching online and etc.

Everyday, I feel like I'm making a difference in my community and its members with the help I give them, even if just by a little. You could see in their faces and smiles how that little help we provide them is making a huge impact in their lives.

Situations like helping a frustrated job seeker on social assistance get a job by helping them with resumes, job searching, cover letter and other things they need after being unemployed for many years is something words can't explain. Situations like helping a newcomer with settlement issues they are facing and the feeling you get and the reassurance in your mind that you are making their future in Canada a great one because of that little assistance is priceless. Situations that include a youth in school who has hundreds or questions about what to do and you providing them with options and referring/guiding them to the right services that would help them is something really amazing.

I feel like every day I worked in Cap Youth is a success story. Every situation I help a community member is a success because that little assistance I provide is making a difference in their lives. I thank you and everyone at Youth Internships at Community Access Sites for helping people.

Categories: Adults, Job Searching, Technology Training, Youth



2014-01-19

  Faith Braun – Youth Intern
Elgin County Library - Straffordville Library
Network 15

My success of the week was working with the young patron on her homework assignment. I showed her how she could type it out in various ways, attach pictures, and recover her file after failing to add extra time. She plans to use this information for future assignments and projects she will work on.

Categories: Technology Training, Youth



2014-01-19

  Faith Braun – Youth Intern
Elgin County Library - Straffordville Library
Network 15

My success story would be the upcoming cake decorating CyberCamp I have planned. I have had a lot of interest and enthusiasm about this. The registration filled up overnight, and plenty of children are excited and telling me they wish it would come faster. While planning this, I was searching for safe sites for children to look at creative but simple ways to decorate their cakes and came up with an idea. I figured a safe way would be to have the children go to our branch’s Pinterest page and look at a board I had created just for this CyberCamp.

Categories: Children, CyberCamps



2014-01-19

  Faith Braun – Youth Intern
Elgin County Library - Straffordville Library
Network 15

A success I had over the past week was with my first Patron for a Computer lesson. It was a bit difficult at first for her to grasp the steps and the order of them all. In the end, I wrote them down step-by-step in order for her to be able to complete them on her own when needed. She was very grateful and thankful towards me and told me she was going to come back for any more troubles she had with her new laptop.

Categories: Adults, Technology Training



2014-01-19

  Laura O’Gorman – Youth Intern
Elgin County Library - Port Stanley Library
Network 15

I helped some youth with looking up some fun games on the computer by providing them with age-appropriate sites to look them up on. I also helped to show them how to play the games by helping them understand the tutorials and showing them the controls they should use. They had lots of fun playing these games, so I am very glad I was able to help them.

Categories: Youth



2014-01-19

  Nicole Miller – Youth Intern
Elgin County Library - West Lorne Library
Network 15

I had success with a patron when she completed her budget sheet from all her expenses last year up to the current date. This makes it easier for her to do her taxes in April. She was very happy to learn this skill.

Categories: Adults, Technology Training



2014-01-19

  Nicole Miller – Youth Intern
Elgin County Library - West Lorne Library
Network 15

I found a patron looking for a Windows 8 book. We didn’t have one in the library, so I offered her a lesson. Later that week she came in and was very frustrated with her Windows 8 laptop, and I didn’t know that much about the operating system. Together, we sat down and learned how to navigate it, switch screens, download apps, and change it to the Windows 7 look. We also got her email set up. She is coming back to learn more and was very thankful for the help she got. Now, she doesn’t feel so frustrated and she is looking forward to sitting down and enjoying her computer.

Categories: Adults, Technology Training



2014-01-19

  Bethany Morton – Youth Intern
Elgin County Library - Rodney Library
Network 15

This week, I helped the couple with the iPad with some of their questions about Facebook and general iPad functions. I also handed them a slip of paper with instructions on how to fix their personal email. They had been having problems with attaching documents and photos to it, and if this helps, they’ll be able to send pictures to their relatives and their resumes to job applications. I’m glad I’ve been given the opportunity to help them.

Categories: Adults, Technology Training



2014-01-19

  Bethany Morton – Youth Intern
Elgin County Library - Rodney Library
Network 15

This week, I began working on a slideshow to coincide with the Gravity Falls-themed CyberCamp I had been planning. Through this, I learned a lot about PowerPoint that I did not know before. I learned how to make a slide show look extremely professional and impressive without the use of the annoyingly complex slide transitions (the “shredder” and “confetti” selections come to mind). I learned how to make items move across the frame and effectively transition into the slide. I am very pleased with the work I did on this slideshow, how much I learned from its production, and how much I can now apply to school assignments.

Categories: CyberCamps



2014-01-19

  Bethany Morton – Youth Intern
Elgin County Library - Rodney Library
Network 15

A new skill I learned was how to use an iPad. I had previously looked up text-based tutorials on how to change the font, the email userface, and the standard apps that came with it. However, reading is not entirely the same as doing, and I was unable to fully grasp what I was doing until a patron brought hers in. However, I managed to teach her just fine, and she now knows a lot more about how to use it.

Categories: Adults, Technology Training



2014-01-19

  Tyler Vandermeer – Youth Intern
Elgin County Library - Springfield Library
Network 15

This week I helped a patron with a Blackberry tablet and she was pleased with the help that I gave her. She even said that she would come back in if she had any more questions.

Categories: Adults, Technology Training



2014-01-11

  Laura O’Gorman – Youth Intern
Elgin County Library - Port Stanley Library
Network 15

This week, a patron that I had assisted previously who had no experience returned. It was much easier to teach her, as this week I knew the extent of her knowledge, and she was very eager to learn. She remembered most of what I had taught her last week, and I was able to work off that. I was able to create an email account with her and go through all of the steps of using it (such as logging in, creating and sending new emails, opening and replying to received emails, etc.). She was very proud of her accomplishment, and it was great to see that pride written all over her face.

Categories: Adults, Technology Training



2014-01-11

  Mario Chan – Youth Intern
Agincourt Community Services Association - ACSA Head Office
Network 10

As of the moment, I have one success story I would like to share. There is a woman that didn’t know what a resume was and how helpful of an instrument it was in today’s society. She had come in to ask for help with a publishing of a new resume and in addition, learn more about computers. She is a single mother and didn’t have many opportunities to come in so time was limited for her. At the start, I first drafted a resume from scratch for her asking for her experience and work qualifications. It was a bit difficult at first due to the fact that the last time she had worked was roughly about twenty to thirty years ago. We had to get a list of her old and current contacts that could be of use to her. She didn’t remember much until she said that she helps out with seniors at a senior home. That is how we started to form the resume to become better and better. Eventually, she was able to find a job recently and afterwards learn more and more about computers. She learnt about her Gmail, how to properly format and type a letter, navigate herself throughout the internet and such. She also learnt how to properly use her calendar and alarms. Overall, I feel what she has done so far has exceed my expectations due to her will and determination. She has never given up on any of the tasks and kept insisting for us to arrange a date for her to come in so that she could proficiently learn more and more. She never wanted to give up on the fact that the computer is a hard instrument and difficult to master. I am very proud and she is excited to learn more and more.

Categories: Adults, Job Searching, Technology Training



2014-01-11

  Bethany Morton – Youth Intern
Elgin County Library - Rodney Library
Network 15

This week, I helped a couple learn more about Facebook with their iPad. I taught them some of the different things to do with it, such as likes, favourites, and friends. I showed them how to request people to be added to your list of family, and what the different types of notifications meant. I showed them how to like some of the images their family members had posted, and how to share them to their own page. I’m glad I could allow them to get in better touch with their family members through Facebook. Some of them live over in Europe, and they likely wouldn’t have the same instantaneous contact with them otherwise.

Categories: Adults, Technology Training



2014-01-11

  Deanna Gregorio – Youth Intern
Township of Uxbridge Public Library - Uxbridge Public Library
Network 11

Diana was a patron who came in for a few lessons with me, mostly looking to update her skills. Before having kids, she had worked in an office, but she was now out of practice with MS office products (which she knew she would need to be familiar with). During her lessons, we worked mostly in Excel and Powerpoint, and while there is so much more to these programs than can be covered in a few one-hour lessons, Diana now has the confidence to explore and practise on her own. In addition, her newly updated skills helped her get the job she was looking for!

Categories: Adults, Technology Training



2014-01-11

  Tyler Vandermeer – Youth Intern
Elgin County Library - Springfield Library
Network 15

A success story that I have had this week would be when I helped a patron with Microsoft Word. I showed the patron some of the shortcuts that come with Word and some of the other features that are in Word.

Categories: Adults, Technology Training



2014-01-11

  Rebecca Jebson – Youth Intern
Brock Township Public Library - Sunderland Branch Library
Network 11

The first appointment today was to talk about typing tests that she could find online to help her with applying to a job with OPP.

As for the [second] OPP appointment, it was only about 10 minutes long. There wasn't too much. We just talked about how different things are between generations and I showed her how to Google typing programs and dictation programs to practice typing. We couldn't find a dictation one online but suggested perhaps she could put a Youtube video on and type from that. She hadn't thought of that before, just takes some thinking outside of the box.

Categories: Adults, Job Searching, Technology Training



2014-01-11

  Nicole Miller – Youth Intern
Elgin County Library - West Lorne Library
Network 15

I had a new patron come in, wanting to know the basics of the computer. We started off with turning on and logging off the computer. Then, we worked on typing and finally how to open the internet and the different parts of the internet. The patron was good with the mouse and knew when to click or double click. She was happy to learn and can’t wait to know more. Her goal is to get Facebook and to stay in touch with friends and family.

Categories: Adults, Technology Training



2014-01-11

  Ami Li – Youth Intern
Kitchener-Waterloo Multicultural Centre - KW Multicultural Centre
Network 13

I showed a couple who has never used a computer or internet how to copy files from the Citizenship and Immigration Canada website to a CD-ROM so that the wife could use her CD Walkman to practice for her Canadian citizenship test. I also showed this couple a step-by-step process of how to use the internet to check the status of the wife’s citizenship application. The only problem was they needed to go to a place where there was a computer such as a library for them to use the step-by-step process. I also taught them to check the status of her citizenship application because they do not own a computer.

Categories: Adults, Government Services, Technology Training



2014-01-11

  Laura O’Gorman – Youth Intern
Elgin County Library - Port Stanley Library
Network 15

This week, I helped a patron order a birth certificate online. It was difficult as I had never done anything remotely similar before, and I had no time to prepare. However, it all worked out as I managed to figure out most of how to do it by reading the instructions and making some fortunate guesswork. Her birth certificate was ordered and done all within a half an hour, all done online. The patron and I were both happy it worked out.

Categories: Adults, Government Services



2014-01-11

  Ami Celeste Schimanski – Youth Intern
Huron County Library - Seaforth Branch Library – youth 2
Network 13

I helped an elderly gentleman learn how to use his computer. When he first came in he did not know how to turn it on. After 3 weeks, we have learned how to type; save files; reopen files; change the font, font size, and font colour; and use spell check.

Categories: Seniors, Technology Training



2014-01-11

  Faith Braun – Youth Intern
Elgin County Library - Straffordville Library
Network 15

Today I held the Music CyberCamp in Straffordville here and had four girls show up. We used my guitar and the girls, after being on the computer working on music-focused sites, wrote a song for us to play on the guitar. It went really well and the girls enjoyed it!

Categories: Children, CyberCamps



2014-01-10

  Whitney Odahl – Youth Intern
Corporation of the Municipality of Red Rock Public Library Board - Red Rock Public Library
Network 1

I have been helping a patron who is new to town and had recently bought a house. When he bought the house, he found out there was some very heavy equipment installed in the garage that he has no use for. He wanted to sell the equipment but didn't know how to go about doing it. I started to see this patron late November about putting an ad on Kijiji. He didn't know a lot about computers so he didn't fully understand what Kijiji was and how it worked. I started by helping him post his ad, and we signed him up for an email account as well. This patron still comes in almost every day I work to check his email, and once a week we update and make a new ad. He plans to come in and use the CAP Site computers until his ad sells (which might take a while seeing as it is very expensive and not widely used equipment).

Categories: Adults, Technology Training



2014-01-10

  Amy Mansel – Youth Intern
Sustainable Eastern Ontario Network - Sustainable Eastern Ontario
Network 6

We organized to have a speaker from Community Legal Education Ontario (CLEO) address our members on the upcoming Ontario Not-for-Profit Corporations Act. While she provided the actual presentation, I set up the technical logistics of the presentation, including picking the platform, customizing a registration e-mail & page, sending out the invitation to members, and answering any of the presenter's questions during a technical run through where I taught her how to use the different webinar functions.

It was a useful experience in multiple ways. Firstly, because members were able to learn about legislation that will impact them in the future and secondly, to test how webinars can work for different organizations. We learned that it can be a very effective way to communicate ideas and information to people within a wider community. While there were some bumps along the way in terms of ensuring everyones audio and video settings were working properly, the overall experience was positive.

As an organization in a rural area we are hoping to continue to use webinars to communicate with our members to reduce transportation costs and increase accessibility to our services.

Categories: Accessibility, Technology Training



2014-01-10

  Lisa Williams – Youth Intern
Boys and Girls Club of Peel - Colonial Terrace
Network 9

We had an increase of participants in the CAP program, which was delightful. As always the kids are excited to learn and explore with the computers. I have observed a lot of progress in each child in regards to the use application. The kids are applying what they have learned and are enthused in helping each other. A highlight and something the kids have been working on is making Christmas cards for their family and friends!

Categories: Children



2014-01-10

  Holly Snook – Youth Intern
Killaloe, Hagarty and Richards Public Library Board - Killaloe & District Public Library
Network 3

Computers are constantly changing. As a result, users often need to be able to adjust and go with the flow. This is not always easy. A lot of computer users are creatures of habit. So, when things change and look different, it can make it more difficult to do the same task you did before. When Windows 8 came out, it had a very different look than before. Here at the library, we heard a lot of people saying how complicated it was. So, we offered Windows 8 drop-ins. This afforded people the opportunity to stop in with their questions. Some people stopped in with one question, while others attended multiple sessions. One gentleman in particular explained to me that he really appreciated the help. For him, computers seem to be constantly changing. As he explained, while this is fine for people who have in-depth knowledge, the rest of us don’t always know what is going on. I think as long as technology keeps changing that there will continue to be a need for people to help bridge the gap.

Categories: Adults, Technology Training



2014-01-10

  Mary Airdrie – Youth Intern
Whitby Public Library Board - Central Library
Network 11

There are many people that I have helped here in the library, but one in particular comes to mind. There was one patron who came into our first course of a 5-part series of computer skills classes. She declared herself "computer illiterate" and thought that there was no chance she would be able to master the skills needed to keep up at her work. Her place of work had just upgraded from hand-written receipts and forms to an automated system complete with e-mail. She told me that she had tried to figure it out, but without the base knowledge she was about to give up!

We began with basic mouse and keyboard skills, learned the basics of working with Windows, then moved on to word processing. Over the course of 4 weeks, she came to each class and spent extra time here at the library (diligently practicing her new skills). She set up an e-mail account, and proudly sent one to her Granddaughter. This may not sound like a huge accomplishment to many tech-savvy people, but to a senior woman who assumed that she would never lay a hand on a computer, it was amazing!

She has come back many times and said how much she appreciated my assistance and patience. It's that kind of feedback that makes this a success story.

Categories: Seniors, Technology Training



2014-01-10

  Samantha Fischer – Youth Intern
Boys & Girls Club of London - Boys & Girls Club of London
Network 13

I have helped children navigate the internet, search for different sites, and improve their spelling. I feel that I have had an impact on the community with getting to know each child that I work with and getting to connect with them on a personal level.

Categories: Children, Technology Training



2014-01-10

  Bethany Morton – Youth Intern
Elgin County Library - Rodney Library
Network 15

This week, I helped a couple learn more about the functions of their iPad. I showed the woman some basic functions, such as the correct pressure to use on her finger, how to access the second page of apps, and the “pinching” motion. I also taught her how to upload pictures to Facebook and how to send an email. I showed the both of them some of the other functions and apps it had to offer, such as the calendar, the clock, and the weather. They were very keen on these first two items and were happy I showed them to them. I’m sure they will now be using these apps often.

Categories: Adults, Technology Training



2014-01-09

  Justin DiPersio – Youth Intern
Powassan & District Union Public Library - Powassan & District Union Public Library
Network 3

Our Lego Club has turned from a small group into a handful of children very quickly. In such a small town like Powassan, there’s not really a lot to do; our Lego Club gives children a way to socialize with others from around the town while flexing their creative minds. At such a young age it’s essential for them to get their energy out, and other than the Lego Club, Powassan doesn’t really have much to offer for that. The Lego club in Powassan is growing at a fast pace and all the kids seem to love it. We’ve just recently introduced, “LegoBucks,” which are like a currency just for the kids ranging anywhere from $1.00 - $10.00. The children earn their currency from either completing or winning challenges, being helpful, and doing exceptional jobs.

Categories: Children



2014-01-09

  Heather Blonde – Youth Intern
Hamilton East Kiwanis Boys and Girls Club Inc. - Kiwanis Boys and Girls Club
Network 9

In the computer room, we want to be able to teach the children different programs and educate them on computers. However, it has been a struggle as they want to play games and go on facebook. Recently, we started running a positive rewards program in the computer room. This includes things such as helping cleaning up, being kind, and most importantly participating in the website/computer program of the week. Our staff that is in the access site researches different sites to use each week, and the kids have enjoyed making their own website, creating video games, and designing pokemon cards. For each activity they do and positive behavior they receive tickets. The tickets can later be redeemed for small prizes or extra computer time! They’ve responded well and absolutely love the concept!

Categories: Children, Technology Training



2014-01-09

  Jason Pelchat – Youth Intern
Bibliothèque Municipale Fauquier-Strickland - Bibliothèque Municipale Fauquier-Strickland
Network 7

The biggest success I've had so far at the Community Access Program is the Facebook session that I offered Saturday, October 19. Six people from the community participated in this event, three with their iPads and the others with computers at the Municipal Library of Fauquier-Strickland.

This session was designed to inform people in the community about the functions and the principles of Facebook. Specifically, patrons wanted to know how to use the Facebook homepage, the instant messages menu, publications, the left menu of quick links, the search bar, profile management, management of account settings, and principles of a group, and a Facebook page. I had planned this session for a period of 3 hours; however, because people had so many questions, this session went over by half an hour.

In addition, after the session, I created a Facebook group called 'CAP Fauquier Centre' which displays a monthly calendar containing the dates of availability for help and sessions. The Facebook session gave me the perfect opportunity to present the Facebook group 'CAP Fauquier Centre’ to people in the community. And since people can join the group or simply consult it in order to find out when the next session is taking place, this is another way to advertise for the CAP program.

Finally, this session was really appreciated by the people in the community. I have received many thanks and great comments. The session even created word-of-mouth in the community and other people were asking if the session will be repeated!

Categories: Adults, Technology Training



2014-01-09

  Samantha Green – Youth Intern
Greenstone Public Library Board - GPL - Nakina Branch
Network 1

Earlier this week, a patron came into our branch with her laptop and camera. She had owned the laptop for a few weeks, but her camera was new and she wanted to learn how to transfer her images to the laptop so they could be uploaded to Facebook. I’d already had a good rapport with this patron as we have been working on computer skills together for a few months, and I was glad to see her taking more of an initiative towards learning.

The first thing I showed her was how to use her laptop’s SD card slot, which was a surprise to my patron, as she didn’t even know it was there! We practiced the steps involved in removing pictures from the card for a time, and she took a few notes along the way. After she had that sorted, I taught her how to eject the SD card so that it would be removed safely. Once she opened her Facebook account, I explained both how to upload photos into their own album as well as how to post just a few onto her Timeline. She found the process to be a bit overwhelming, so she took notes and we took a short break.

When I came back to check on her a little while later, I found that she had successfully uploaded all the pictures originally from her SD card to Facebook by herself, using some of the basic navigation tips we had worked on. I am very proud of this patron, and it makes me happy to see her continue to ask questions. I look forward to working with her again in the future, as she has assured me that there are more skills she’d like to develop.

Categories: Adults, Technology Training



2013-11-18

  Julie Gervais – Youth Intern
Chapleau Public Library - Chapleau Public Library
Network 2

In the past 2 weeks, I have been working on computerizing all of the old Chapleau Posts (the Chapleau newspapers back in the 1940s)




2013-11-18

  Julie Gervais – Youth Intern
Chapleau Public Library - Chapleau Public Library
Network 2

We are planning a "Santa letter workshop" for the kids. What this consists of is having the kids over at the library one afternoon. During that afternoon, they will write letters to Santa and have access to our help. We will then have a snack and crafts.

Categories: Children, CyberCamps, Special Events



2013-11-18

  Ardis Proulx-Chedore – Youth Intern
Cochrane Public Library Board - Cochrane Public Library
Network 2

On November 7th, 2013, I held a digital photography session at the library. It was well attended with over 20 people registering. It was very hands on; people brought their own computers, tablets, and cameras, and learned the basics of how to get from point A to point B. They learned to upload photos from one device to another, and even how to do it from MAC to PC.

We used a great site for photo editing called "Ribbet.com" and hand outs were given to the patrons for them to be able to continue their learning at home. Because of this session, many have signed up for one on one training, and they have requested a follow up session on this subject matter as well.

Categories: Adults, Technology Training



2013-11-01

  Priyanka Mahapatra – Youth Intern
Dixie Bloor Neighbourhood Drop-In Centre - Employment 3
Network 16

During my first month at Dixie Bloor Neighbourhood Centre, I was happily overwhelmed with the welcome I received from the staff members. As the first few days continued, I had the opportunity to observe how this space functions and more importantly, I was able to get to know my co-workers. My immediate supervisor, Macarena Lopez, has been an amazing mentor and guide from the beginning. She immediately made me feel comfortable and ensured me that I could go to her for any concerns and/or questions I had. The EOES services at DBNC offer many workshops, mentoring sessions and job fairs to help clients reach their goal in finding employment. It was during one of these job fairs where I witnessed a 'success story'. Macarena and I had stepped outside to take a look at the job fairs and which employers had come to provide information and potential job opportunities for DBNC clients. While walking around and meeting several clients, Macarena's eye caught the booth of a life insurance company. Immediately, I saw a spark in her eyes and she turned to me and told me the name of a client she remembered who was looking for a job in the insurance field. She rushed back to the office, pulled out the clients resume and went to speak to the employer. After personally speaking with the gentleman, she then went back to her office, called the client and told them to dress in formal business attire and come for the job fair so she can personally introduce the client to the employer. All of this happened in the span of maybe 15 minutes or less. I was left amazed to see how Macarena went that extra step for her client. Not only did this 'success story' encourage and inspire me, it reassured my passion.




2013-10-29

  Ardis Proulx-Chedore – Youth Intern
Cochrane Public Library Board - Cochrane Public Library
Network 2

On Oct 28th, 2013, the youth intern held a Halloween Cybercamp entitled "Monster Hunt", where ages 5 to 12 searched for words on a kids friends search engine (kidrex.org). Each time they found information on a word, they would then get a sticker on their sheet. Once the sheet was completed, they would get a treat bag and some activity sheets. There were 33 children in attendance, and the local newspaper showed up as well to take photos. It was a great success, and the kids loved learning how to use the safe search.




2013-10-28

  Shelby – Youth Intern
Manitouwadge Public Library - Manitouwadge Public Library
Network 2

Over the past two weeks, I've been helping two women who have never used computers before. Last week, they would come in for an hour each night, and I would show them how to use the computer in ways like turning it on and off, opening the internet and other programs. This week, we started working on using the internet for things like Google and we also made email accounts for them. Now they come in at night and use the computers by themselves, without my help at all.




2013-10-28

  Ardis Proulx-Chedore – Youth Intern
Cochrane Public Library Board - Cochrane Public Library
Network 2

On October 24th, 2013, I was able to give a workshop on self-publishing. I went over the ISBN process and the government website where you can get a step-by-step guide to obtain the numbers. I also went over a site called lulu.com, which allows you to self-publish your own novels, photo books, calendars and more.

This technology session had been requested by a few patrons who were interested in doing these things online, and they were happy to have the information. At the end of the session, patrons were guided step-by-step in creating their own FREE accounts with the website, and starting to use the programs available to self publish.




2013-10-28

  Wade Owl – Youth Intern
Sables Spanish Rivers Public Library Board - Massey CAP
Network 2

I had a new regular show up. She wanted to start with the basics, so I showed her how to use the mouse and keyboard to navigate the desktop, open programs, and how to type a word document.

She casually mentioned that she has relatives she'd like to keep in contact with, so I helped her set up an email. She seemed pleased with the idea, so we got her set up on Gmail.




2013-10-25

  Ardis Proulx-Chedore – Youth Intern
Cochrane Public Library Board - Cochrane Public Library
Network 2

I was lucky enough to assist a doctor and his wife in creating a slideshow presentation of their trip to Africa. They were both new to powerpoint and didn't know where to start. We went through step by step, learning how to transfer the files they wanted to use onto a computer and into a folder.

Once we did that, I trained them to use many of the features that allowed them to create a quality slideshow via powerpoint. We showcased their work at an event named "Out of Africa". Over 55 people were in attendance and enjoyed the slideshow.

Once we completed the presentation, I was able to show them how to add the audio from the session to the slideshow, save it as a movie, and then put it on a CD as well as YouTube.




2013-10-23

  Ardis Proulx-Chedore – Youth Intern
Cochrane Public Library Board - Cochrane Public Library
Network 2

The YI@CAS Intern hosted a computer session Oct 17th, 2013 entitled: Windows - XP to the Present. It helped to inform patrons as to what the pros and cons of each Operating System were, and give them options when upgrading their devices. It also allowed them to participate in a Q&A session after the presentation, asking anything they wanted about the previous slideshow's contents. It was well attended and the group filled out surveys showing that it was extremely interesting and engaging information.




2013-10-23

  Trevor Linley – Youth Intern
Huron Shores Public Library c/o Municipality of Huron - Iron Bridge CAP site
Network 13

I made posters with our hours, and I will be putting them up around town. I made a new brochure for our program with the hours as well. I changed it up a little to improve the look of it. I made a display. I was able to get ahold of the company that manages our website and they also updated the site with the new hours. I am trying to work on ways to bring more people here. I will be working on cybercamps soon. I want to get the public involved.




2013-10-23

  Wade Owl – Youth Intern
Sables Spanish Rivers Public Library Board - Massey CAP
Network 2

I was teaching a Grade 8 class of 23-ish. The library has a program that allows you to borrow books from home using your computer or iPad. And teaching those kids is how I spent the majority of the afternoon Thursday. I arranged them in groups of 5-6, and walked them through the steps of downloading the app, setting it up to browse the library collection, and how to read from the device. Now, because they needed to catch the bus, we weren't able to get them all, so the teacher arranged for another day in which she can bring in those who weren't able to be seen to and teach them the ways of the iPad. It's a great way to encourage learning!




2013-10-23

  Tom Milton – Youth Intern
Englehart Public Library Board - Englehart Public Library – youth 1
Network 2

I created many bulletin boards to advertise the library computer services, and it has made me closer with my community because of it. Seeing and helping my neighbors feels really good.




2013-10-23

  Ardis Proulx-Chedore – Youth Intern
Cochrane Public Library Board - Cochrane Public Library
Network 2

In the past couple of years, the computer training program at the library has blossomed. I am happy to say that on my first day because of the increased interest in the program, I had over 30 applications for training waiting for me. The community has really rallied around this program, and it is used by all ages. Being able to grow and help build onto this great program at my local library has been one of my greatest success stories.




2013-10-23

  Emily Teeter – Youth Intern
Somerset West Community Health Centre - Rochester Heights Community House – youth 1
Network 16

One Saturday that I was working, a young girl came in and needed help on her resume to try and find a job to help support her during school. I spent about 2 hours with her working on and improving her resume, and helping her certainly left me with a great feeling of accomplishment!




2013-10-23

  Wade Owl – Youth Intern
Sables Spanish Rivers Public Library - Massey
Network 2

My first sit down session with a patron was a success.

She wanted training on how to format and move around pictures her son would send her. So she brought her laptop and memory sticks, and we sat down in a corner of the library. I introduced her to the concept of selecting multiple files at a time with shift-clicking and ctr-clicking, all while she took notes and tried for herself. I showed her how to rotate thumbnails, drag and drop pictures, and how to sort them by date and file type.

Next, she wanted to move a folder of pictures from her desktop to her memory stick. I walked her through the process of cut and paste, then creating new folders to keep things organized. She took the reins in downloading her emailed pictures, saving them, and even making new folders for them. By the time I was done, she was comfortable in moving, cutting, saving, and pasting. I left her to finish what I started, and she seemed pleased to be able to do it.




2013-09-18

  Wade Owl – Youth Intern
Sables Spanish Rivers Public Library
Network 2

Within the first week, I was already helping users informally; coaching them on how to attach documents to emails, reading over and scanning manuals, and even in one instance, helping a woman with getting updated visa documentation from the Chinese Embassy.




2013-10-22

  Maranda Lethbridge – Youth Intern
White River Public Library
Network 2

This summer, the White River Public Library combined the TD Summer Reading Club's Go! program with our Cyber Camp. It was a really exciting summer for us, as we traveled the world with the kids. We had nearly 50 students sign up for our program and we read, learned how to use search engines, made crafts and learned about different cultures. Each week we choose a country or area of the world, and the library staff would search the web for a craft and snacks that pertain to the area. When the kids came, we would learn about the country, read a story, make a craft, and eat a food from that country. The kids then would research and find an interesting fact about where we traveled. We also got to see flags of the world. I think the staff, children and parents involved all had a great time- and we learned a lot too!!




2013-10-23

  Ardis Proulx-Chedore – Youth Intern
Cochrane Public Library
Network 2

On February 14th, 2013 at 3:30pm, the Youth Intern at the Cochrane Public Library hosted a Valentine's Day Scavenger Hunt. With the aid of the Intern, many helpers, and some technology, the children in attendance managed to find all of the paper hearts in the library and solve "Dewey the bears" secret message. (I love to read). There were many children under the age of 12 in attendance, and after the hunt they all settled down with their treats and enjoyed the touch screen computers. The Youth intern was there to aid them with the usage of the touch screen computers, as well as others who wished to search the library's catalog. You are never too young to learn how to use information technology.




2013-10-23

  Tiffany George – Youth Intern
South Essex Community Council
Network 15

I had more bookings in Kingsville for the whole month of February. This program has one more month left and spots are filling up quickly. Many of my students would love to come back in the fall for a second time. I believe this program helped many people and improved many lives. One of my students Helen, did not know anything about computers. She told me that other teachers she had, had given up on her. However, that will not be the case for me. Once we were done the one hour session, Helen new some basics, she new how to use the mouse and she had a general idea about the internet and what Google search and images are used for and how to use them. This was all done in one hour! Helen was surprised to learn all that information within that one hour. She stated, "Thank you Tiffany for being patient with me, not a lot of teachers would. Despite my disability, you looked pasted that and allowed me to find my strengths and passion for computers." I was glad I helped her, this made my day.




2013-10-23

  Katie Bye – Youth Intern
Community Resource Centre - Killaloe Branch
Network 3

An older woman called the CRC to ask if computer lessons were being offered. I happened to be the one to answer the phone and because this was a CAP concern, I was able to answer all her questions. She explained to me that she doesn’t know anything about how to use a computer and would like to learn how to use different programs such as Word, how to type, and how to send things such as pictures. She informed me that she does have an e-mail account and a Facebook account but is unsure on how to properly use them. She wanted to know how long the computer course was offered but I informed her that this would be an individual learning lesson and so there is no time limit. She appreciated this information, as do I, because working one-on-one allows for one to teach at a certain pace and understand if certain information needs to be looked at again. I told her that whatever time was good for her was good for me because the CRC is very flexible and so she made an appointment for later this week. Two days later, this same woman came in for her appointment. We both sat down together and we worked at her pace and tackled things she wanted to learn. When giving her the computer lesson, I asked her to tell me what she wanted to learn first and we would go from there because I thought it would be more beneficial to her if I could see where she was in regards to her skills and what she was most eager to learn first. She informed me that there is a short cut on her computer to get to her hotmail account but she wanted to learn the long way because if she went on other computer to use her hotmail account she couldn’t use a shortcut and therefore would need to know how to get there. The main thing she wanted to learn was how to send pictures to herself. She has a very old lap top and informed me that there is no place on it to put a USB stick or a memory card and so she has to e-mail pictures to herself in order to put them onto her computer. I went step-by-step with her as she wrote my instructions down and we got to the point where the pictures were loading in her e-mail and the power went out. The power was not expected to come back on for a while and so she rescheduled her




2013-10-23

  Katie Bye – Youth Intern
Community Resource Centre - Killaloe Branch
Network 3

An older woman came in to fill out an online application for social assistance. She was having trouble with the online process and a few of the pages/questions given to her and so I assisted her one-on-one. She explained to me that she had been trying to apply for disability for quite some time and she has had some past issues on the phone and on her home computer working with dial-up and so she hoped using the public computers for high speed would help her. I supported her by telling her not to get frustrated with the process because it is time consuming. When we both started working on the online application, there came a time when for one question there was a drop-down menu for answers and she was frustrated that she couldn’t pick more than one. I referred her to the last question on the same page to where it asked if there were any more answers to give. This made it a lot easier for her to understand the format of the questions and the proper way to answer them. When we were just about finished, the session clocked out and we were kicked off the site. This happened to the woman before and so she wasn’t very surprised. She was, however, upset that she only had half an hour to re-apply because it was 3:30 pm and the CRC closes at 4 pm. I supported her by reminding her that now that we know how to answer the questions and what the site is asking of us, we would be able to move along quicker. She decided to stay and try again and we did complete it. She received a confirmation number at the end of the application and thanked me for my assistance. It was a great feeling knowing that even though I had never done any applications of the sort I was still able to use my head and figure things out for and with this woman.




2013-10-23

  Katie Bye – Youth Intern
Community Resource Centre - Killaloe Branch
Network 3

An older woman called the CRC to ask if computer lessons were being offered. I happened to be the one to answer the phone and because this was a CAP concern, I was able to answer all her questions. She explained to me that she doesn’t know anything about how to use a computer and would like to learn how to use different programs such as Word, how to type, and how to send things such as pictures. She informed me that she does have an e-mail account and a Facebook account but is unsure on how to properly use them. She wanted to know how long the computer course was offered but I informed her that this would be an individual learning lesson and so there is no time limit. She appreciated this information, as do I, because working one-on-one allows for one to teach at a certain pace and understand if certain information needs to be looked at again. I told her that whatever time was good for her was good for me because the CRC is very flexible and so she made an appointment for later this week. Two days later, this same woman came in for her appointment. We both sat down together and we worked at her pace and tackled things she wanted to learn. When giving her the computer lesson, I asked her to tell me what she wanted to learn first and we would go from there because I thought it would be more beneficial to her if I could see where she was in regards to her skills and what she was most eager to learn first. She informed me that there is a short cut on her computer to get to her hotmail account but she wanted to learn the long way because if she went on other computer to use her hotmail account she couldn’t use a shortcut and therefore would need to know how to get there. The main thing she wanted to learn was how to send pictures to herself. She has a very old lap top and informed me that there is no place on it to put a USB stick or a memory card and so she has to e-mail pictures to herself in order to put them onto her computer. I went step-by-step with her as she wrote my instructions down and we got to the point where the pictures were loading in her e-mail and the power went out. The power was not expected to come back on for a while and so she rescheduled her appointment.




2013-10-23

  Samantha Green – Youth Intern
Nakina Public Library
Network 1

A few weeks ago, a woman came in with an e-reader that she had recently purchased. She had no idea how to operate it, or even purchase books off the Kobo website. We spent roughly an hour going over the basics of how to use the Kobo, and then we delved into Overdrive, our online lending site. I told her that we have thousands of books available online through our affiliated site, which was a nice resource to have instead of purchasing them. She didn't even know we offered that service, and we spent the rest of the afternoon learning how to use it. She promised me that she would be back the following week, once she tried some of the functions out at home. I have now seen her three times, with the promise of another visit in the coming week. Not only can she now use her new device effectively, but the questions she asks about it are becoming more involved. I have no doubt that by the new year, she will be able to perform every function associated to her e-reader.




2013-10-23

  Ardis Proulx-Chedore – Youth Intern
Cochrane Public Library
Network 2

On Dec 11th, 2012, at the Cochrane Public Library, I hosted a Christmas Scavenger Hunt which was open to the public. It was free, and children had to complete a task list, follow a map, and do an online computer safety quiz in order to complete the hunt and obtain their prize. I made small goodie bags with an added Red Library Pencil included. We had 20 children in attendance, along with their parents. It was a great success and the staff enjoyed participating in it as well. I hope to put on more programming which engages the children in fun safe computer learning practices. In the photo I have attached are the colouring sheet/maps which the children followed. We have put them up on display for the remainder of the holiday season.




2013-10-23

 

Schreiber PL Youth Multimedia Project

Brianna Mayry – Youth Intern
Schreiber Public Library
Network 1

In the early days of October 2012, the Schreiber Public Library started advertising their new “Schreiber Youth Media Project Program”. In the advertisement, key objectives of the program were outlined: learning how to use a video camera, learning how to make your own videos, and having the chance to be the star of your own weekly newscast. On October 16, 2012, the Schreiber Public Library held the first session of the pro Since, the youth participants have been extremely successful. For each session, anywhere between 1-4 youth come out. The youth, aged 11-13, have worked both independently, and as a team to create their videos. Once their videos are complete, they are uploaded to UStream. Thus far, the videos have ranged in topic, from a Manga review, to an Interview with a local about ice cream, to a short video about research on Mars. Participants have mastered the skills required to create these videos (recording and editing), which Neil and myself as coordinators were able to help them with. These skills will be helpful if the participants want to pursue an education and/ or career in media, or just to have as a skill in life. There are still a few weeks left in the program, and the success of the program and their participants will remain certain.




2013-10-23

  Jordan Ruttan – Youth Intern
Powassan and District Public Library
Network 3

Each week, a devoted group of children attend the Cybercamp program at the Powassan & District Union Public Library. We've had a downpour of snow in the area, and with this, and the extremely useful database PebbleGo in mind, I decided a winter-themed Cybercamp was appropriate. I created a booklet in Microsoft Word where participants could fill in the blanks using information on PebbleGo to create their own non-fiction book about winter. Each child was introduced to PebbleGo. I explained what kind of information could be found within the database, and that all of the information was true and could be extremely useful when working on school projects. Throughout the Cybercamp, participants not only filled in the blanks within the book provided, but also stumbled across other interesting facts about winter. One participant especially enjoyed watching the videos provided which supplement the information. This Cybercamp helped children build upon their computer skills, allowed them to create a book they could share with others, and introduced them to an online database available in their library. Through this Cybercamp, children combined two of the greatest things available in libraries -- books and access to technology.




2013-10-23

  Shaua Moen – Youth Intern
Rainy River Public Library
Network 1

My success story includes me teaching an elderly person by the name of Ike. Ike knew nothing about the internet not even how to use the mouse, he was confused by everything on the computer screen, so he came to me for help. I have done around 7 computer sessions with Ike and he is finally learning the basics to a computer and the internet. Ike had no hope, he says. “ I am too old for this.” I reassured him that with practice he would eventually learn how to use the computer. This is my success story because the amount of progress that Ike makes from the day one to day 7 was amazing! He now knows the basics. This is an important skill for Ike to have because he would like to learn how to communicate with his family through email and to do so, needed to learn the basics.




2013-10-23

  Natasha Coffey – Youth Intern
Greenstone Public Library Board-Longlac Branch
Network 1

An older man had come in about 2 times a week with an iPad that he had bought to Skype with his son who lives far away. He would usually just drop by when we didn't have a specific program planned for the day. When he first came in with his iPad, he didn't know how to do anything on it except for turning it on and off. I taught him how to get onto wifi, how to get apps, set up on email address, how to download Skype and to use it, and he really wanted to know how to watch youtube videos! I also taught him how to take pictures, videos, and how to go on different websites. He needed about 2-3 weeks of help and now he comes into the library, sits on one of the couches, and learns new things on his iPad on his own! He still asks some questions and small explanations on how to do some things, but he knows how to do all of the basics by himself! I am proud of how far he has come on using his iPad!




2013-10-23

  Amanda Tracey – Youth Intern
Kingston Frontenac Public Library
Network 6

One evening each week I hold a ‘Technology Drop In Session’ where patrons can drop by with their laptops, cell phones, e-readers and ask me any questions they have. Typically there are anywhere from 5 to 8 people that attend and it is a great atmosphere. The patrons learn not only from me, but often help each other trouble shoot problems. I had a retired patron come in with an Ipad that his son had bought him over a year ago and that he really hadn’t used because he didn’t know how to use it properly. I was able to show him how to connect to Wifi, send/receive emails, how to access websites on the Internet, how to change the settings (brightness, etc.) and even how to take videos and pictures. He was genuinely amazed at what he had been missing. His classic response is “Well isn’t that something!” or “Well that’s just wonderful!” every time I show him a new app, or use for his Ipad. I ran into him signing some books out the other day and he said that he is now able to take his Ipad to the coffee shop in the mornings, connect to Wifi and check his emails there without bothering any of the staff (he even took a picture to prove it)!




2013-10-23

  Ardis Proulx-Chedore – Youth Intern
Cochrane Public Library
Network 2

During the end of October I was lucky enough to create an online Halloween themed scavenger hunt for the kids at our library. The Cochrane Public Library has a homework program called “reading buddies” which takes place after school during the week. It was decided that we should coincide the scavenger hunt with that program so that we may increase the overall attendance. The scavenger hunt consisted of a series of simple questions which could only be answered by using the Google search engine. Children between the ages of 4 to 12 were assisted by myself and/or a parent in completing the questions on their sheet. Once completed, they returned the sheet to me and received a treat bag. The hunt was a great success with over 20 children in attendance! We will be doing something a lot the same lines in December for the holidays.




2013-10-23

  Ardis Proulx-Chedore – Youth Intern
Cochrane Public Library
Network 2

During the end of October I was lucky enough to create an online Halloween themed scavenger hunt for the kids at our library. The Cochrane Public Library has a homework program called “reading buddies” which takes place after school during the week. It was decided that we should coincide the scavenger hunt with that program so that we may increase the overall attendance. The scavenger hunt consisted of a series of simple questions which could only be answered by using the Google search engine. Children between the ages of 4 to 12 were assisted by myself and/or a parent in completing the questions on their sheet. Once completed, they returned the sheet to me and received a treat bag. The hunt was a great success with over 20 children in attendance! We will be doing something a lot the same lines in December for the holidays.




2013-10-23

  Jess Loucks – Youth Intern
Cavan Monaghan Libraries
Network 12

Recently a gentleman brought his laptop in because he needed help with connecting to wireless. I walked him through the steps of connecting to the library's wireless and pointed out what other steps might be required if connecting to other wireless sources. I also explained how the process is usually much simpler the second time and required much fewer steps. He also had a few questions regarding his email contacts. I showed him a simple and quick way to send the same email to multiple contacts. He wrote down all the steps for both actions and feels confident that he'll have no trouble performing these tasks on his own.




2013-10-23

  Stephanie Cann – Youth Intern
Cavan Monaghan Libraries
Network 12

I have been recently helping a patron with the type setting on some budgets she was preparing as the Treasurer of an organization. She was not able to get equal spaces between her items and her numbers weren't aligned in columns because she had been using the space bar to separate information. Rather than show her how to organize her information in a table I showed her how to use the tab function to evenly space items. In order to do so, I had to teach her how to use the the "Show/Hide" function in Microsoft Word 2007. I explained to her the basic premise behind word processing software is to represent the type setting for our documents. I also explained that each font has an M-space based on the width of the letter "M," so that she understood a bit better why the space bar is not an adequate method of spacing information. I'm not sure if she has fully grasped the concepts as they are pretty technical but she was happy to learn how to more effectively and efficiently space her items.




2013-10-23

  Tiffany George – Youth Intern
South Essex Community Council
Network 15

Many subjects I had taught this week were mostly internet and basic computer skills. Many of my clients are interested in learning how to use Google Search and how to copy and paste Google Images on to their own documents. For most of my clients, this was easy and fun to learn. My client Elizabeth stated that after she finished the internet session, she went home and showed her children how to search her hometown. Elizabeth came by the next day and thanked me personally for teaching her how to search on Google because it was important for her to show her children where she grew up. I was pleased that she went out of her way to drive to the Leamington South Essex Community Council center to thank me!




2013-10-23

  Amanda Tracey – Youth Intern
Kingston Frontenac Public Library
Network 6

As the holiday season was nearing, I was approached by several patrons about how to use online shopping sites, while keeping their personal information safe. Myself, and the other Kingston Frontenac Public Library Interns designed a cybercamp to cover the basics of shopping online and doing so safely. We had 10 patrons attend the session and it was a huge success. We covered sites like Ebay and Amazon, and other major retailers like BestBuy, Staples and Avon. We also introduced the patrons to PayPal and offered other tips regarding online safety, especially when shopping. The patrons left with information about secure sites, deleting browsing history, remembering and creating safe passwords, among other tips for staying safe online. We had a lot of positive feedback about the session. I have heard back from many of those patrons that have already purchased (and even received) the holiday gifts they purchased online!




2013-10-23

  Whitney Lee – Youth Intern
Prince Edward County Library
Network 5

I am currently running an After School Fun Club at the Wellington branch on Tuesdays for one hour, and this week we focused on how to use the Tumblebooks online reading program. The kids ages usually range from 4-10 years old, and they LOVE technology, so incorporating tech into our programs are a sure-fire way of keeping them interested.




2013-10-23

  Rachel Armstrong – Youth Intern
Haileybury Public Library
Network 2

I had just finished up with one of my student's lessons, and went to get a drink of water before my next student arrived. When I returned, I found that the two students had struck up a conversation. From what I heard as I approached, they were talking about what a wonderful teacher I was and how much they were learning. They continued to talk about their success with the course for several minutes. It's always nice to hear how much you're appreciated!




2013-10-23

  Erin Victor – Youth Intern
Somerset Community Health Centre
Network 16

Over the past few weeks, the students were using the internet to search for facts about their favourite animal. Once this was completed they were to put this information in a powerpoint presentation. The students created a 5 slide presentation that included a title page, a picture of their animal, facts about their animal, and a reference slide. They had a blast designing and searching for photos to decorate their slides. One student came to the computers late and as I was about to help them another student piped in and offered help. It's amazing how quick these students pick up new things.




2013-10-23

  Erin Victor – Youth Intern
Somerset West Community Health Centre
Network 16

Over the past few weeks, the students were using the internet to search for facts about their favourite animal. Once this was completed they were to put this information in a powerpoint presentation. The students created a 5 slide presentation that included a title page, a picture of their animal, facts about their animal, and a reference slide. They had a blast designing and searching for photos to decorate their slides. One student came to the computers late and as I was about to help them another student piped in and offered help. It's amazing how quick these students pick up new things.




2013-10-23

  Julia Kurwaza – Youth Intern
Somerset West Community Health Center
Network 16

Thursday the children did an activity promoting healthy eating. They filled out a food pyramid and drew a picture for each food group as well. We then went over the pyramid and the importance of healthy eating. This was presented in French and English to meet the needs of all the children.




2013-10-23

  Stephanie Cann – Youth Intern
Bruce Johnston Library
Network 12

I have been instructing a patron on how to transfer image files from her SD memory card to her digital photo frame memory stick. She has become very proficient in file transferring and manipulation in order to display her family photos of her grandchildren. She needs less and less help as she learns more and more but she always has a new question to keep me on my toes.




2013-10-23

  Jess Loucks – Youth Intern
Cavan Monaghan Libraries
Network 12

There was also an older woman who came in every two weeks, she had gotten an ereader and every two weeks I helped her download ebooks from Overdrive to her laptop and from there, load them onto her device. As we both figured out what settings worked best for her equipment, we wrote out step-by-step instructions on how to download ebooks. Towards the end of our visits she was doing all the work herself, with minimal reminders from me. She's gotten to the point where she can download and load ebooks entirely by herself.




2013-10-23

  Rachel Armstrong – Youth Intern
Haileybury Public Library
Network 2

One of my students has a hand injury which prevents him from using the mouse with his right hand. He has a great deal of difficulty using it with his (non-dominant) left hand. Luckily, he is able to use the keyboard reasonably well with his left hand. I have helped him learn to navigate the computer using the start button, right click button, arrow keys, etc. Off hand I mentioned that a lot of cell phones these days work by voice command, and speculated that it will not be long before most computers can be run this way as well. He thought that was just fascinating!




2013-10-23

  Rachel Armstrong – Youth Intern
Haileybury Public Library
Network 2

I had a client come in the other day for an introductory meeting before starting the computer course. At the end of our meeting, he asked me if I could try to help him with a problem he was having with his new home computer. He said that every time he turned on his computer lately, he would get strange start-up scripts and error messages about improper shutdown. I asked him how he usually turned off his computer, to which he responded "I press and hold the power button." I explained to him that turning off the computer in this way can damage the computer, which is why it was having trouble starting up again. I showed him how to properly shut down the computer, and he was very thankful for my help with his problem.




2013-10-23

  Christine Garrity – Youth Intern
Oliver Paipoonge Public Library
Network 2

During the first week of my CAP term I helped a lady on the computer trying to use a family tree program. I showed her how to access the website and some neat tips and tricks to navigate it better. I helped another patron use her email and explained more in-depth about how it works. She knew how to use it from home but didn't understand if she could use it at the library. I helped her get onto her email and she was able to show her husband pictures that her daughter had sent.These moments were successes for me because I was able to help them understand more about technology. Bridging the gap between the older generations of people and new technologies is one of the things I aim to do during my CAP term. Helping people learn new things always makes me feel good.




2013-10-23

  Heather – Youth Intern
Port Burwell Public Library
Network 15

In the small town of Port Burwell, there are not many kids that will come to the library and participate in a cybercamp or program that is going on, with the exception of the Wii cybercamp! Many kids from the ages of 8-14 showed up for this camp including a little girl (who would not like to be named) that is disabled and must be in a wheelchair. At first she was anxious to play with the other kids that were there and already into the game. Not having played the Wii before she was scared to get in there and start playing with the other kids. They were playing bowling and with the restrictions a wheelchair holds she was not able to swing her arm far enough back and hold the button at the same time to complete her turn. Her friend held the button down for her and I helped her position her arm so that it would not hit her chair. After she got use to playing with some help she ended up winning the tournment and getting the highest score of the night. She was so proud of herself and came back every time afterwards, still keeping the highest score of the night and winning! After about 3 times with some help from friends and myself, she no longer needed us to help her and ended up playing all on her own, and still winning!




2013-10-23

 

CyberCamp Wiki

Jennifer Plishewsky – Youth Intern
Regional Co-ordinator Network 5 and 12

The Wiki is BACK!

This CAP year was busy with all of us RCs banding together to improve the program and I think as a team we made great strides this year! My project was overhauling the CyberCamp wiki, which after years of contributions, had become a maze of information and was very unfriendly to users. The initial purpose of the wiki was to allow a place for Interns to share information from their CAP sites and for us RCs to provide you with resources in ensuring CAP Sites were attaining the program priorities.

After seven months of organizing, coding, categorizing, and implementing a variety of extensions and templates, the CyberCamp Wiki is back to fulfilling its purpose. New Highlights of The Wiki: Sections designated for Youth Interns & Site Operators Easy to access side-navigation menu of Program Priorities Gallery of all Promotional Materials submitted by sites over the years Downloads section with all CAP Manuals & official posters An entire section designated to CyberCamps:

  • How to structure & organize camps
  • A categorized collection of all camps submitted by Youth Interns for you to browse
  • NEW! CyberCamp submission form. You can now easily share your camp ideas by completing an online form. Your camp will be added and categorized for you. It’s that Simple!
  • The new Promo Gallery displays Youth program marketing over the years.

Overall, the wiki is back in full force and with all the knowledge collected over the years and now properly organized, is one of the greatest resources available to everyone involved with the program. When in doubt, you will find it on the Wiki!

On a personal level, being a part of this CAP project has opened my eyes to what I am capable of. This year I was able to learn a new skill, which I thought would be an uphill battle as I am not a technical genius…I have a Social Science background. Learning how to code the wiki was a huge accomplishment of me achieving something outside my comfort zone. It taught me that sometimes I'm unaware of just how much I can do because I close my mind off to things. I think next time I catch myself thinking I can't, I will stop myself and take it on as a personal challenge. As RCs we are also Youth Interns who are given the chance to learn and upgrade our skills as part of this wonderful program.

Thanks to all the RCs and Youth Interns who helped in my mission. This experience will stay with me and I hope you all enjoy.

Happy Wiki-ing Everyone! Jennifer Plishewsky ~ Regional Coordinator Network 5/12 – Wiki Guru –






2013-10-23

  Andrea D – Youth Intern
Chatham-Kent Public Library
Network 15

The most uplifting story that came about from my time working as a CAP instructor came to me in a very interesting and unexpected way. I have been working one-on-one with a patron fairly regularly for the past three months. She is very eager to learn and always comes with lots of interesting questions. She is new to computers but retains information fairly well and is a delight to work with. I received a phone call from a friend (completely unrelated to the program) and she said that she was staying with a family member whose mother had been using the resources at the library to get familiar with her computer. The mother had said that she loved coming and felt like she had learned so much. She mentioned that she felt as though she could ask us anything and we didn’t make her feel dumb or talk down to her. She said she felt that we were incredibly patient and just thought it was a wonderful experience overall. My friend said she wanted to call me right away because she new that it was my job at the library and when her friend’s mothers said all these wonderful things she felt it was important to share. It isn’t the most glamorous of success stories, but I think it illustrates the heart of the CAP program. We want to help connect people with the technology that they have in their lives, and help them also connect with the technology available to them in the community. I really appreciated that she felt that we supported her and answered her questions without making her feel silly for asking, what she felt, were “silly” questions. It was the best feedback I had received as a CAP instructor and I treasure the knowledge that she felt helped and supported by the program. I can honestly say that she has made strides with her computer knowledge and has let go of some of her fears of technology!




2013-10-23

  Olivia Neukamm – Youth Intern
Springfield Library-Elgin County Libraries
Network 15

My most successful cybercamp has been my Where's Waldo camp. 10 kids came out to it and we had to double them up on the computers! What made this camp so successful was picking the right theme. Kids really like Where's Waldo so that made them want to come. They loved searching for Waldo in an online game and had an absolute blast making the craft. They made postcards of a place that they wanted waldo to visit and wrote a story about it, they came up with hilarious ideas and were all laughing their heads off. To finish off the camp they had to go on a search in the library to find Waldo and they had a great time looking for him.




2013-10-23

  Jacob Deichert – Youth Intern
Huron County Library-Exeter and Kirkton
Network 13

He was one of my first patrons and has come back once a week, every week for about 4 months now. When we first started, he knew nothing about computers but he had a little bit of experience with typewriters. We have been working hard on improving his typing skills as well as his navigational skills for when browsing websites. Recently, I helped him set up a Gmail account so that he could contact his family easier, especially his sister in the U.S. He also emails a couple of his friends now to see what they are up to. It’s pretty amazing how far this patron has come in the last 4 months, especially with a disability that he has. I’m very proud to be able to help out someone who never thought he would be smart enough to use a computer, and is now planning to go buy one for himself at home.




2013-10-23

  Christian Gonzalez – Youth Intern
London Cross Cultural Learner Center
Network 13

This week was great, on Monday and Tuesday we have our regular classes schedule in the afternoon. We had our regular students show up for the classes this week, on Monday and Tuesday. We also had a great amount of people dropping in to use the computer services. Wednesday we had a lot of people coming in to take advantage of the computer access program, as well as a lot of students coming in to study for their exams. Thursday was not as busy as the rest of the week, but a lot of drop-ins and one on one time with clients. Today (Friday) was extremely busy, a lot of clients came in the morning until 2:pm, after 2:00 I have one-on-one time with a client who comes in every Friday to gain basic knowledge and we are progressing towards more advance computer skills. This client in particular I feel rewarded to help her because; through our program she was able to start using her computer at home, she is an older women who previously had said that she would not use the computer at home because she didn’t want to break it, since the rest of her family uses it. She is now able to use the computer at home and is happy that she can come in every Friday and Tuesday to keep learning. I just feel happy and rewarded to help her and the rest of the people who come in to access our computer programs.




2013-10-23

  Beth McIntosh – Youth Intern
Seaforth, Brussels and Hensall Huron County Library
Network 13

A client came in with the agenda of looking at e-mail and sending attachments. As I continued to work with him, I realized it was less attachments he was having trouble with and more editing the excel spreadsheets he was attaching. I then proceeded to show him the basics of excel, especially the formulas he would be using. I also showed him how to find video tutorials of excel and e-mailed him a useful screenshot. At the end of the session he was extremely appreciative and summed up the experience by saying "I didn't really know how to articulate what I wanted but this [the session] was exactly what I needed."




2013-10-23

  Jocelyne Couture – Youth Intern
Owen Sound & North Grey Union P
Network 4

This is about an elderly lady that has been coming in once a week since I have started the CAP program for email help (She knows my grandmother and says she's about 20 years younger than her... and that is 95). Today, she had questions about her internet connection at home and she wanted to know how to forward an email. I was showing her how to navigate her email to be able to do this, and she got a bit emotional and told me that she felt frustrated that she wasn't able to do this by herself at home. From there, I started writing down all of the steps involved on a piece of paper so that she could take it home and not worry about forgetting them­. I even went through them with her to make sure she understood exactly what I meant. I will be making more guides for her to follow once she catches on and wants to move on to other things. She was saying how many other people her age and even younger would have nothing to do with computers since they seemed fidgety and too complicated, but that she was determined to get the hang of one to better keep up with her friends and family. After this she was much happier and left with a smile.




2013-10-23

  Whitney Lee – Youth Intern
Prince Edward Public Library
Network 5

A patron came into the branch one afternoon with the unfortunate problem of having forgotten his password for his email account. After trying several different passwords at home, the site had locked his account out. The patron doesn't often use the computer, and was not familiar with the concept of being locked out or how to go about re-activating his account. This is where I stepped in. The email provider gave the patron two different options. The provider could email the patron's existing password to two different email accounts, or the patron could contact customer service and have them email a password reset request to a different email account. Strangely, when we tried option number one, the two email addresses had been chosen for him, and he could not alter those emails. On to option number two! We had customer service email my branch account with a password reset request. The patron was asked to fill out a small questionnaire with information that could help ensure it was indeed the email account holder requesting the reset, and not a hacker or scammer. I was able to guide the patron through the questionnaire, and help him submit it successfully. Customer service said that it could take up to twenty four hours for the reset request to be processed, so the patron and I exchanged contact information and I was going to call him when the request had been processed. Just as the patron was about to leave, I noticed that customer service had gotten back to me only 5 minutes later! We clicked on the access link provided in the email to get to a password reset page, the patron entered his new password and password confirmation, and we were finally able to successfully log into his email account. The patron was incredibly thankful that he was able to access all 1,400 of his emails (that's how long he'd been locked out!) and he left the branch with a smile on his face. He also assured me that if he ever had computer troubles again, he knew where to find me! Although I hope he's trouble free for quite some time, I would certainly enjoy helping him again.




2013-10-23

  Christian Gonzalez – Youth Intern
London Cross Cultural Learner Center
Network 13

Today (Friday) was extremely busy, a lot of clients came in the morning until 2:pm, after 2:00 I have one-on-one time with a client who comes in every Friday to gain basic knowledge and we are progressing towards more advance computer skills. This client in particular I feel rewarded to help her because; through our program she was able to start using her computer at home, she is an older women who previously had said that she would not use the computer at home because she didn’t want to break it, since the rest of her family uses it. She is now able to use the computer at home and is happy that she can come in every Friday and Tuesday to keep learning. I just feel happy and rewarded to help her and the rest of the people who come in to access our computer programs.




2013-10-23

  Chantal Cote – Youth Intern
Beardmore Public Library
Network 1

From the very beginning of my working career as a CAP student, I have been suggested to many locals for assistance with their computer troubles. They have come to me as individuals as well as groups groups asking questions about how to use Skype or download a program. Though these stories have been a major success for my CAP site, I would have to say that the following is my best one. One of our patrons who comes in regularly, had never used Hotmail before. She had asked me to help her set up an account so that she would be able to post pictures on it. Since I have always been using Hotmail for all of my e-mailing purposes, I felt comfortable that I would be able to help her, although, I had never used the photo uploading through Hotmail before. When I would be helping this patron, she would have millions of questions to ask me, some I would not be able to answer. When this would happen, I would teach her how to use the Google search engine, or other resources she had available. This way, she would be learning more than she expected and realized, as well as I would be learning the answer to her question. This technique seemed to make it seem like I was not teaching her about the search engines, Google, but simply finding out the answer to her question. That was up until one day she had went to use Google on her own and thanked me for teaching her about it and making it fun. After multiple sessions with her, she managed to upload all of her photos and learn the ins and outs of using Hotmail.com. One of the best things about being successful in this job as a CAP student would have to be seeing the confidence and pride on the patrons face when they exit the building.




2013-10-23

  Liz Boutette – Youth Intern
Kenora Public Library
Network 1

Throughout the course of my internship with the Kenora Public Library there have been numerous people who came to me, feeling overwhelmed and frustrated with computers. The one-on-one sessions were particularly valuable to many of the community members because it allowed them to ask the questions that mattered. Each session was geared towards the client’s needs, whether it was setting up a Skype account, uploading photographs, or navigating the World Wide Web. Each person came away with new found knowledge that they were able to utilize on their own time. Many of the clients had weekly appointments and came with a new list of questions to ask every time. Step by step, we went through the lists, tackling/troubleshooting the problems they were encountering throughout their computer endeavors (because something always comes up!). The one-on-one laptop help was especially favorable among members. Every person that brought in their laptop stated to me “I just want to know how to use it!” And with those sincere words the laptop was powered up and we were on our way to “figuring this thing out.”




2013-10-23

  Angel Tallifer – Youth Intern
Wawa Public Library
Network 2

I had my first cyber camp this week and I really enjoyed it. I had 3 year olds come in and we searched Holiday pictures on the computer through Microsoft Word. They were surprisingly very cooperative. Once we found different pictures they liked, we printed them and made stickers. We then went through the origin and history of Halloween. I printed Halloween safety tips for the parents and the children. I am looking forward to doing it again. There was one boy who really seemed to catch on and he was doing his picture project alone and let me know when he was done. I was very impressed. It also gave me the chance to learn how developed this age group is with computers. Soon they will be starting school and if we have more Cyber Camps like this they will be ready for anything!




2013-10-23

  Melissa Dunbar – Youth Intern
Social Planning Council of Cambridge and North Dumfries
Network 13

I have been working one-on-one with a gentleman for a couple weeks now. He lives in Cambridge but most of his family lives in another province. Yesterday I helped him set up his first email address. Today he phoned me to say he was able to get the email addresses of some of his relatives and send them messages, so he is now able to more easily keep in touch with people who are important in his life. He also told me that the computer workshops are the highlight of his week, and he practices as much as he can during the week so he is ready to learn more for the next week. He was so happy when he phoned me, that made my day!




2013-10-23

  Erica Payne – Youth Intern
Organization for Literacy Lambton-Petrolia Site
Network 15

I had recently booked a one-on-one appointment with a gentleman who was laid off from his job in 2006 and has been jumping from job to job for the past 5-6 years. We scheduled an hour appointment with plans to update his resume and cover letter and discuss online job searches. Our appointment began with him telling me about himself, his history and his outlook on the situation. He had a great start to his resume and we started by discussing small ways that we could make it easier to read, more attractive and effective ways to make the information stand out. We continued to make small, yet effective changes such as making it more streamlined and using simple bullets and formats. We changed the font, style etc., and talked about how all of these changes affect the first impression that an employeer would get when reading his resume. Our appointment was only supppose to be an hour long but we were in zone and we ended up working together for over two hours. We ended the session by learning how to attach documents in an email and send it to a potential employeer. I feel as though this gentleman left our session feeling more confident about his resume and the fact that he could now adjust it on his own at home in order to suit each job application.




2013-10-23

  Jessica Baran – Youth Intern
Bruce County Public Library-Chesley Branch
Network 4

I am working mainly at Chesley and Paisley, and do many one-on-one sessions with seniors or recently retired patrons, and we always have a lot of fun together. One patron sticks out in mymind, as when he first began working with me he had never used a computer, nor did he own one. Over the course of the last month he has come for lessons and learned some basics, and in the last week just bought himself a laptop to use to enjoy his recent retirement. I was nice to be the one to help him through this process of learning the basic functions (such as how to use the mouse, how to turn on and off the computer, etc.) and I look forward to continuing with him and watching him advance and grow. He is really excited to learn how to use his new computer, and I am not sure what he would have done without the CAP program!




2013-10-23

  Jennifer Kimball – Youth Intern
Learning Disabilities Association of Peterborough
Network 12

Throughout the past 9 weeks, here at the Learning Disabilities Association of Peterborough I have been meeting once a week, for an hour, with a grade 6 student. He has been diagnosed with Asperger’s, a form of autism and finds school and his academics to be very frustrating. During our weekly sessions we would work on various assistive technology computer programs that would assist him in his learning goals. This student was extremely creative and enjoyed using Dragon Naturally Speaking, a program that allowed him to turn his speech into text. He created short stories which he would take to his school and share with his classmates. Upon arriving to the agency one week, his mother asked me to encourage this student to type a story, something he wasn’t comfortable doing, as he would much rather record his thoughts than type them. Together we brainstormed an idea that he would write a story entitled, “Mario’s Best Christmas Ever.” Using Kidspiration, a brainstorming program, this student planned a story with an incredible story line. After our hour session had concluded, he left overly excited about returning the following week to start the writing process. As the next session arrived, he quickly came over to the computer and was eager to begin writing. Using Word Q, a predictive text program that assists students with spelling he sat and wrote for the entire hour! (Something that would have previously never happened). He used extensive vocabulary, detail and dialogue and was extremely satisfied of his accomplishments. I was so proud of his hard work, that I couldn’t stop thinking how we could make his story even BIGGER!! The next week I suggested that he use his story in order to create his own book. He excitedly accepted this challenge, and by the end of the hour had made illustrations to go with his story. When his mom returned to pick him up, he ran over to his little brother, sat down and began reading his story to him. The excitement and smiles on his face, as well as his mom’s and brother’s was the most rewarding feeling I could have had. Not only did he create something he was extremely proud of, but he accepted a challenge, created a goal for himself, and surpassed it by a mile! For this student writing a story seemed like a huge mountain he was not willing to climb, however with the assistance of computer technology he was able to conquer this fear and succeed. Now the thought of writing isn’t as scary as it was 9 weeks ago!




2013-10-23

  David Phillip Yves Medley – Youth Intern
Nipigon Public Library
Network 1

I came to this town earlier this year. My success story as a result of my internship is the fact that I have come to know many of the town’s residents, especially older people that I wouldn’t be acquainted with normally. Since working here, “hellos” outside of the library have increased. My mother, a nurse at the local hospital, frequently hears from fellow staff, patients and general people about me even if it just to comment about the fact that they saw me. I was able to speak to member of the local rotary club and have learned about certain places in town unfamiliar to me before. My experience is somewhat of the definition of "Community Access".




2013-10-23

  Lyndsay Prowd – Youth Intern
KW Connect
Network 13

This lady, who we will call Jan, was not very experienced in using computers. Right from the beginning, while Scott (my colleague) was still presenting the information in power-point form, I could see that Jan needed more clarification. To that effect, I decided to sit with her for the remainder of the lesson and walk her through the material. The first thing that I saw that she needed practise with was with the use of the mouse. It is difficult to understand when items on the computer screen need to be double clicked or single clicked, and which side of the mouse to click with (right or left). I went through a few exercises with her to help her develop a pattern for clicking. For instance, the lesson primarily focused on the Start Menu of the computer so I walked her through clicking on ‘buttons’ in the start up menu and then ‘files’ (which required double clicking). By the end of the lesson she was able to correctly complete the exercise that I gave her, which was to find a picture of a dog on her computer without referring to her notes. After she had found the dog she was able to explain exactly how she found it. This was a success story because I feel like she made progress from the time that she arrived at the lesson to the time that she left.




2013-10-23

 

Ancestry Library Edition

Jacob Deichert – Youth Intern
Exeter and Kirkton
Network 13

Last week, me and one of my clients had a great success. She came to her lesson with some information about her ancestors. All she had was a couple of names and an area where they used to live. We started by going to Ancestry Library Edition and typed in the name of the relative she was looking for as well as his fathers name. We also typed in the name of the town in Scotland in which they once lived and then we hit search. The name of the person we were looking for was a very common name and we had about 40 000 hits on documents related to what we typed in for the search. That would be a lot of people to go through so we had to try to narrow our results. Luckily, she remembered the name of a spouse to the person we were searching for and with that we also clicked on “Match All Terms Exactly” which helped narrow our results down to 2 people. This made it easy to find the right one which we did. We found a marriage certificate from after they immigrated into Ontario, and we printed it off for my client. She was so excited that we actually found something about her ancestors and a marriage certificate at that!




2013-10-23

  Kayla N – Youth Intern
Social Planning Council of Kitchener Waterloo
Network 13

Recently, we began our first computer training sessions and I was leading the group. Of the participants who arrived, only a few had any experience even touching a computer. As the session continued, I found that, despite the participants’ initial hesitancy, we were able to make headway in them being comfortable enough to try turning on the computer and logging on without any assistance. One woman in particular, who had never used a computer before, expressed her contentment after the class. She said that she was looking to learn more about computers so that she would be able to help her children with Internet safety and found the session to be very helpful in getting her foot in the door. It felt good to hear that we were helping her with something that was so important to her. I told her that we would be running a specialized workshop on the topic of “Keeping Your Kids Safe Online” in the coming weeks and she was very pleased to hear that.




2013-10-23

  Cara Benninger – Youth Intern
Hanover Public Library
Network 13

Our library runs a program called “Computer Buddies.” We pair a volunteer student with a beginner computer user. A mother of one of our volunteers approached me to tell me about one of the “buddies” her daughter had worked with. He had thanked her with tears in his eyes. He was so grateful that her daughter had been willing to take time to show him how to use his computer. This story summarizes many of the experiences I have had as a CAP intern so far. One gentleman I worked with came into the library wanting to know how to use Facebook to keep in touch with his children and grandchildren. We spent some time creating an account and I taught him the basics of using Facebook. He was so excited to have learned how to do this and couldn’t wait to show his family. He had spent many hours in frustration trying to figure Facebook out on his own. Having someone to show him made all the difference. These simple teaching moments can make a huge difference in someone’s life! It has been a privilege to be able to share these skills with our clients and I look forward to the many more opportunities I will have as a CAP intern!




2013-10-23

  Ashley Patterson – Youth Intern
WIL Employment Connections
Network 13

During my five weeks as a CAP Youth Intern I have had the opportunity to assist and support people with a variety of computer questions, as well as start to develop workshops for cyber camps we will implement in the near future. When I started as a CAP YI I was not aware of how many locations, in London, CAP operated in as well as how many people this program has supported in the community. I have received nothing but positive responses from people about this program. Although I feel like getting the word out about CAP and seeing an increase in clients using CAP resources is a success story in itself, I have also had the opportunity to support individuals one-on-one. The other day I had an individual visit one of our CAP sites. He did not realize the site was open again and was very happy about having such convenient access to internet resources. He was looking for a job and was unsure of where to find websites that could aid in his search. Having resources (such as worksheets that contain website addresses with useful job information) available for him not only made him more hopeful for his potential in finding a job, but also extremely positive. By the following day he had contacted some potential employers and was preparing to handout his resumes.




2013-10-23

  Jacob Deichert – Youth Intern
Huron County Libraries-Exeter and Kirkton
Network 13

One of my most favourite successes I have had is helping a couple in their 70’s communicate with relatives and friends on the other side of the world. They have had their email account for awhile but they hadn’t really used it much. They also had a list of emails of all their relatives and friends. This meant that it was a good time to start getting familiar with their email. First we started out with the basics, creating a new email, typing in a contact’s email address, a subject and some body text, etc. Then we got into some other areas like adding saved contacts and attaching family photos. Now they are sending pictures back and forth, forwarding them to even more friends and contacts and having a great time with their relatives thanks to their new emailing skills. With all that they have learned, they feel like they are much closer to their relatives since they are now only an email away to say hello, or to share a memorable photo with their family and friends across the world!




2013-10-23

  Rachel Ward – Youth Intern
Bruce County Public Library Wiarton
Network 4

Two friends signed up to come in with their laptops for lessons, one laptop is a Mac, the other a PC. They were both so excited because they had each just bought their computer and were really looking forward to learning how to use it. At first I was worried I wouldn't be able to help the friend with the Mac as much as the one with the PC, because I normally use a PC and hardly ever use a Mac. Thankfully, no questions have came up that I haven't been able to answer. Each lesson they come up with more questions, some relating to the previous lesson or some completely new. After every lesson it's so nice to see them looking happy, and to show each other what they learned, even when it's something fairly simple. It's a great feeling for me to see that they are actually able to show each other what they've learned, and every lesson I can see that they practiced what they learned before. They have the biggest smiles on their faces when they say 'thank-you', and if that's not success, I don't know what is.




2013-10-23

  Ardis Proulx-Chedore – Youth Intern
Cochrane Public Library
Network 2

Last week I had someone walk in and ask me to help them. This isn’t a strange thing, as I help people with their computer problems every day. However this time was a bit different. This person asked me to help them create a facebook page in promotion of a special fundraiser in our community. They said they had an account but no experience with creating pages. We set up a time and went on to work on a beautiful page to promote this event. A week later they returned and thanked me for helping them. Their event had gone wonderfully and now they had the skills to continue on creating pages for other similar events. They showed me a page they were creating for another fundraising event, and it was better than the first we had created. It’s safe to say the student became the master .




2013-10-23

  Jennifer C. – Youth Intern
Leamington and Kingsville
Network 15

Five weeks into the CAP classes at our two locations, there have been several success stories I can share. Most recently, I just finished working with a couple in their 70’s. They were interested in learning how to upload pictures to Facebook, and how to keep their pictures organized. We worked with Picasa for their pictures, and I helped them learn how to create albums, add captions, select pictures, and upload pictures to a CD or USB. We found an application for Facebook: the Picasa Uploader. This will help them upload their pictures much quicker! They were really pleased with everything they learned and are eager to start working with their photos at home. Another example of success is a woman who started CAP classes with very little confidence in her ability to use a computer. She was scared to even touch a computer by herself! After a few weeks, she is comfortable enough to turn on the computer, log onto the Internet, key in a web address, and start using a keyboarding program on her own! These are things she didn’t believe she could do before taking CAP classes.




2013-10-23

  Erica Payne – Youth Intern
Organization for Literacy Lambton
Network 15

I had a lady book an appointment for the first time and she wanted to learn about Microsoft Word and how she could type up newsletters for a club she was involved in. I showed her the basics of the program including formatting and style, and we discussed what she would need to know in order to make a newsletter. She was so excited at what she could do to make her newsletter look more professional and surprised at how easy it was too. One of her concerns was what to do if she made a mistake when typing or accidentally deleted something. I showed her how simple it was to save your work as you go and how to edit and undo past steps. I could sense her confidence growing and she left our session together feeling much more confident and comfortable in what she was doing. We booked another appointment and we are both looking forward to it. I know it's just something simple but it's nice to see how little things can make someone feel so much more comfortable in what they are doing. I told her try not to be scared about the computer or program, you have to be able to explore and find your way around knowing that there are always ways to fix or prevent something.




2013-10-23

  Courtney Hymers – Youth Intern
Clinton and Zurich Public Libraries
Network 13

Over the past few weeks I have seen how many patrons have improved their skills on the computer. My greatest success story to date is with an elderly woman that came to the CAP site to learn about; Facebook, E-Mail and internet searches. At the beginning of the appointment she knew little to nothing about how to search on the internet let alone type on a keyboard or use a mouse. She informed me that the previous CAP had signed her up for Facebook, but she was unsure how to get to the site, sign in or navigate around the social networking site. We practiced internet searches and once she understood how to type in the search and click on the appropriate link I explained to her how to get to Facebook, login and from the home page for to find her ‘friends’. The first person she searched was her grandson who was married about a month ago. She was able to attend the wedding but was not able to see any of the pictures of the wedding because she was unable to access the Facebook profiles or the photographer’s website that the photos were on. As she was going through the picture of the wedding she was so happy to have been able to see them. I made sure I wrote everything down for her and put it in step by step directions on how to search for websites and how to get to Facebook, login and from the home page for to find her ‘friends’. I am very happy to have been apart of her learning how to use the internet and helping her stay in contact with the younger members of her family, I look forward to helping more patrons like her.




2013-10-23

  Ardis Proulx-Chedore – Youth Intern
Cochrane Public Library
Network 2

Success is how you define it. At least that is my motto working here at the Cochrane Public Library as the CAP Intern. I currently have a student who has had a rough experience with an internet scam. She had her computer targeted and attacked, had to change her banking and other personal information and this left her with a bitter taste in her mouth. She didn’t even like the idea of trying a computer again, but with a little help from her friends and family she entered our nine week training course. Her first time in front of the laptop was almost heart-breaking. She looked as if she wanted to cry. But with some motivational words of encouragement she beganto re-embrace her computer again. She recently came in to thank me for the patience I had shown her, and even made me cookies! She can now enjoy her computer again, safely, and without fear of the unknown because now she is informed.




2013-10-23

  Christine Garrity – Youth Intern
Oliver Paipoonge Library
Network 2

So far, everyone who has attended my CyberCamps has been ecstatic about all of the new things they can do with their computers. One elderly woman wanted to know how to use the internet to see her house. I explained to her about Google Maps. We explored with all of the features and she was able to see her house with StreetView and maneuver the camera all by herself. She was so fascinated by all of the neat things technology can do for us nowadays. It really put a smile on my face to see her so happy. I think it is extremely beneficial to older generations to have things explained to them in plain English by younger generations. I’m really looking forward to the other Camps I have scheduled, the feeling you get from bringing joy to others through learning is really great.




2013-10-23

  Alyssa Acre – Youth Intern
Old Town Hall Library-Aylmer Branch, Elgin County Public Libraries
Network 15

One patron at the library who I currently train on the Microsoft programs, has gone from not knowing how to use the programs to creating publisher publications like a pro. He has completed a business card, a mini newsletter about one of his hobbies, created a flyer to promote a hobby of his, and recently completed an amazing brochure about a trip he's taken. He continues to become more knowledgable each lesson.




2013-10-23

  Katie Olthuis – Youth Intern
Cavan Millbrook North monaghan-Millbrook Library
Network 12

A concrete example of success would be when I was helping a local business owner. She wished to create a brochure advertising her business to place around the community. With my help she was able to produce a visually attractive double sided brochure that looked professional. As we created this brochure I showed her the steps, ensuring that in future she could create this brochure on her own. I also spell-checked and edited the brochure and the final product looked great! As well, I have acquired the technological skills to utilize online databases such as Thomson Gale and EBSCO. These databases will help me research for my school studies, and find journals that I did not previously have access too.




2013-10-23

  Quincey – Youth Intern
Bayham/Port Burwell, Elgin County Libraries
Network 15

Today I had a man come in for lessons for the first time. He was so excited to be learning about the computer as he has virtually no experience. He was in an accident a year ago and hasn't been able to work since. He explained that this was his first step to be able to start working again since he wont be able to do physical work anymore but is looking for a desk job and computer skills will be needed. It was amazing how optimistic he was about this and awesome that I'm going to be able to help him learn the skills he needs for a new job




2013-10-23

  Heather – Youth Intern
Port Burwell Public Library
Network 15

In the small town of Port Burwell, there are not many kids that will come to the library and participate in a cybercamp or program that is going on, with the exception of the Wii cybercamp! Many kids from the ages of 8-14 showed up for this camp including a little girl (who would not like to be named) that is disabled and must be in a wheelchair. At first she was anxious to play with the other kids that were there and already into the game. Not having played the Wii before she was scared to get in there and start playing with the other kids. They were playing bowling and with the restrictions a wheelchair holds she was not able to swing her arm far enough back and hold the button at the same time to complete her turn. Her friend held the button down for her and I helped her position her arm so that it would not hit her chair. After she got used to playing with some help she ended up winning the tournment and getting the highest score of the night. She was so proud of herself and came back every time afterwards, still keeping the highest score of the night and winning! After about 3 times with some help from friends and myself, she no longer needed us to help her and ended up playing all on her own, and still winning! -Heather -Port Burwell Public Library (Fred Bodsworth)




2013-10-23

  Jim Copeland – Youth Intern
Wilberforce Public Library
Network 4

The CAP program was a lifesaver when I first arrived in Wilberforce many years ago. I did not have a computer at the time and the CAP site was the only way for me to get online. After becoming somewhat competent with email and Excel programs with the assistance of CAP worker Aaron Berning, I purchased a laptop, also with his help. Now I use the library system when there's a power breakdown; the 2006 tornado meant the cottage was without power for 31 days! But I frequently drop in on Aaron to get help and my questions answered. When I recently purchased a new XP Laptop, I spoke with Aaron first atcthe CAP site and had him help me set it up and get my files andcprograms transferred over. I still need help from time to time to keep up. -Jim Copeland-Patron of the Wilberforce Public Library.




2013-10-23

  John Lee – Youth Intern
West Parry Sound Health Center
Network 3

This success story is not based on a particular person being helped or a certain skill that was acquired, but rather how a site is responding to a community’s needs. The West Parry Sound Health Centre is located in a hospital and works with several departments. For example, the Intensive Care Department and the Emergency Department both have computer centers where patients and patrons can speak with loved ones and can learn more through the Internet. Also, there is a ‘Learning Room’ in which medical staff (and medical students) can further their medical knowledge or seek additional advice. There is also a ‘Traditional Healing Room’ for patients and clients who are seeking native natural healing. In this healing room, there is also encouragement to remain connected to the outside world through the Internet. These projects are all beneficial to the community of Parry Sound and respond to the cultural, educational and physical needs of patrons. I thought this example of how a site is helping communities by reaching out to many different groups was a good example of why CAP is an important program. -John Lee- West Parry Sound Health Centre




2012-10-16

  Christine Dunlop – Youth Intern
Killaloe and District Public Library
Network 3

On Jan 3rd, 2008 a middle-aged woman came in for an Internet lesson. I showed her how to set up an e-mail account, how to find a search engine and helped her navigate the Web. The following day, the same patron came in and we both worked on more computer skills. We furthered her knowledge by taking apart and assembling a computer, and going through programs like Microsoft Works and Excel. The same patron has now decided to come in every day in order to learn as much as possible about computers and the Internet. Christine said that that the patron “has an attitude like I am saving her”. The woman is incredibly thankful for the CAP program and has seen how technology can improve and change ones life. -Christine Dunlop - Killaloe and District Public Library




2013-10-23

  Brent Coleman – Youth Intern
Huron County Public Library
Network 13

I had several senior citizens come into the Clinton Library for computer training, but one woman in particular was particularly hesitant about computers and technology in general. A slightly negative attitude towards computers made her particularly frustrated at the first few training sessions, but I am happy to say that she made a full 180 by the last couple sessions. Having arthritis, she had great difficulty using the mouse. We worked on certain keyboard shortcuts that enabled her to become less reliant on the mouse for navigation. She is now able to search the web, place holds on books, email, and do online crossword puzzles, all which contribute to furthering her computing skills and abilities, and improve her self esteem and confidence. The CAP YI has allowed me to acquire a greater understanding of several internet based phenomena that I previously used, but didn’t understand. Wikis are an excellent example of this; A collaboration of ideas that multiple users can contribute to via an only database. In addition to this, using the Linux operating system makes me more employable, as I now have experience using a new operating system. – Brent Coleman- Huron County Public Library




2013-10-23

  Carrie Scheuermann – Youth Intern
Rainy River Public Library
Network 1

My biggest success since working for CAP was the program I started in October 2007. Every Tuesday I had older patrons come in interested in learning how to use the computer and Internet. Some knew a little about the Internet, and wanted a refresher, and others did not know the function of a mouse. I found the key to the CyberCamps was patience. There is an endless amount of information we could send out to communities about computers, especially for those who did not grow up in the technology age. It is important to find out where to start. Once you've found out what the patron knows you can go from there. For those who were familiar with the computer, and had a loose amount of knowledge about the Internet, I began with breaking down the emailing process by describing each link and it's function. I did this with visuals and definitions of each link, and also did that with a web browser. A mouse can be a frustrating tool for some. There's a lot to do on the screen but how do you do it? The Google Earth program was a good way for getting practice with the mouse. Control is important when it comes to the mouse, Google Earth is a difficult program to get the hang of, you need patience for that too, but if you can master that than you can master the mouse hands down. And the Google Earth program is quite an involving one, which seems to get the patron interested as well... that is if they do not get too frustrated, there's where patience comes in again.What has really become the success out of it all was after breaking down steps of interest from number one exceeding, how much the senior patrons learned each day, and how much they appreciated it. There have been a few requests for more of those CyberCamps and I will be starting them within the next few weeks, every Tuesday for an hour. –Carrie Scheuermann- Rainy River Public Library




2013-10-23

 

Making a Positive Impact

Mallory Everson – Youth Intern
Kawartha Lakes Library-TAG
Network 4

CAP has been an excellent working experience in which I have been able to exercise my communication skills one on one with the public. In the meantime, I have hopefully allowed them to recognize their own skills and abilities regarding computers and technology; opening up new doors to adventure and opportunity for them as well. Although I am the teacher, I cannot believe everything I have had the privilege of learning that I will be able to take away from this experience as a CAP Trainer. When I first took the position, I expected my days to be fairly bland and repetitive; how broad and enthusiastic could teaching computer skills be? Was I ever wrong! After the first day of teaching I realized the diversity of individuals that I would meet along the way. Given, most students are seniors who are attempting to gain computer and internet skills in their retirement to better keep them connected to friends and family; each student has had their own personalities, senses of humour, needs, and direction that made each training session something new and interesting for me. I have the consistent feeling of accomplishment in everybody I teach. The praise I am awarded from them after each session is something I will never forget; what a wonderful feeling to know that what you are doing is making a difference to somebody. One of the most memorable stories I have to share is one that I will never forget. Not long after becoming a CAP Trainer, a man inquired about a session for teaching computer basics to his wife. He mentioned she was hearing impaired and that he would accompany her to assist with translation. Not until they arrived for their session did I realize her condition and their age. Both had to have been well over eighty years old, she was completely deaf and he was literally her bridge for communication. This couple formed such a partnership it was really inspiring. Conquering the obstacles they had in front of them so well, they each paid close attention and were very enthusiastic as I did my best to introduce them to Word, internet, even email and searching. The lady would reconfirm what I was saying every so often with her husband but most of the time read lips very well. She had failing health and was completely hearing impaired; he was her only tool other than her own innovative ways of communication, however, they were so happy to just be able to be there and able to learn. Also, they were so thankful of what I did teach them, as simple and small as it seemed to me. After that session, they really made me feel like I had 'made their day.' The lady seemed absolutely beside herself with excitement on the new things she had learned and her husband looked so proud of her; so proud to be with her. It was really a special moment for me. In taking 1 hour and sitting down with this elderly lovely couple, I helped them and gained and entirely new perspective on what it is to 'help' somebody. I realized that CAP isn't provided because people should get connected to new technology or because it is a program that should be offered 'just because;' it is offered because of people like the couple I met that are so appreciative of the community they live in and what is offered; that they will overcome their own hurdles to take part in and support the program because they know it is needed. There are many couples just like them with or without physical disabilities that are truly appreciative of the initiatives TAG provides through CAP sessions. It is because of these people that these sessions are needed; not 'just because' but because as long as people believe they have what it takes to still learn something new it is the duty of the community and companies in it to offer them a learning space. Nobody is more thankful than those who take part.




2013-10-23

 

CAP Success

Andrew Elliott – Youth Intern
South Essex Community Council
Network 15

The delight in the eyes of those eager to learn is a wonderful thing. That is why I’m lucky; because I get to experience that delight every time I come to work. I’ll never forget the proud look in my clients’ eyes, as she happily produced a laptop from her carrying case. She had even taken the extra effort to wrap a blanket around it to ensure that it would not be scratched. It was clear that this was something special to her. June explained that her son had purchased it for. It was used, but no rougher for the wear, and she was surprised by the sharpness of picture as the bright back lit screen came to life.She had a laptop before, but it was much slower, and with a screen roughly half the size, and nowhere near as crisp.We looked through the programs that were already installed, and her son had taken the time to load Microsoft Office before he gave it to his mother. That was a big relief to June as she was looking forward to learning Word and Excel.I explained that she could watch DVD’s on it, and told her the picture would likely be much sharper than on television. She remarked that she would probably watch movies while her husband watched hockey.She had also brought her digital camera. I walked her through the installation of the software, and how to plug the camera in.She watched with delight as the laptop steadily chugged through all the pictures she had taken.Once all the pictures we’re downloaded she showed me a picture from her trip to Australia. It was of a couple of kangaroos, and a couple of ducks.“Every time we saw Kangaroos, we always saw ducks” she explained. Although she never could figure out why, the animals would pair together. June continues to be enrolled in the cap program and continues to learn with me. -Andrew Elliott, South Essex Community Council




2013-10-23

 

CAP Success

Helen Harris – Youth Intern
Bruce County - Southampton and Port Elgin branches
Network 4

I feel as though many people have benefited a great deal from the presence of a CAP student at the community library. Over the course of my contract with the Bruce County Library I worked with 75 patrons, and delivered 230 lessons – some of which were individual and some of which were in the form of group lessons or “cyber camps”. The majority of people I worked with were senior citizens from the community and surrounding areas. It was always a great feeling to watch as these individuals improved with each training session and as many became able to enter a new world of technology that had been so frustrating to them. This program facilitated many patrons to gain valuable communication skills so they are now able to keep in touch with friends and family around the world. Others learned how to do simple accounting worksheets in Excel to do personal budgets, business finances and accounting for charitable organizations in the area. I assisted individuals make pamphlets to advertise new business ventures and others to create slide shows to deliver presentations. Many patrons were curious about the use of cameras, transferring pictures from memory cards to computers and organizing pictures on the computer. I assisted several patrons with these questions and issues and even incorporated these into lesson plans delivered at cyber camps. Other big question had to do with “e-books” and “e-readers”. As the library has just started offering “e- books” to patrons there were many questions as older patrons tried to learn how to use the system. I taught myself how to use this software to download books and the hardware (various “e-readers”) so I was able to effectively teach patrons how to use their new tools. Over the course of two months of the program I delivered 7 group lessons (13 sessions in total) to 14 members of a local senior’s recreational centre. Every week they would come to the library in 2 groups for their sessions. Each week I made handouts for the topic we were going to be covering. As decided by these patrons, we talked about cameras and pictures, email, email attachments, surfing the web and Skype among other things. These lessons went well and many of these individuals expressed how much more confident they felt after the sessions. This program was beneficial to the community and was also an extremely rewarding experience for myself. Perhaps the most rewarding aspect of my time here was watching the patrons grasp the concepts that we were talking about. It was always a pleasure to watch as grandparents sent and received their first emails from grandparents or to hear about first experiences “Skyping” with friends and family in other parts of the country or the world. The job greatly enhanced my teaching ability and I believe it will provide valuable experience as I pursue graduate training and a career in social services and welfare. This program is beneficial to patrons and communities and also to the students it employs. I am grateful for my employment experience here and hope that funding for this program will continue for many years to come.




2013-10-23

 

A Resource available to Everyone

Matthew Mooney – Youth Intern
Lennox and Addington - Napanee
Network 5

In my time as a CAP I have encountered people of all skill levels, people who knew what they were doing and people who were afraid that they were going to destroy it. I had the pleasure of helping a pair of nice women who were just starting on computers, and they were so happy when I was able to show them all the things they could do so easily. From composing an email to surfing the web it opened the floodgates to an all-new source of information. I also had the pleasure of helping an aspiring author. We spent time formatting her documents so they flowed seamlessly into each other and the hope for her was that she could get some copies made and distribute them to her family and friends.




2013-10-23

 

A Very Rewarding Experience

Stephanie Pratt – Youth Intern
Huron County Library -Exeter and Kirkton Branches
Network 13

I began working for the CAP program in the last week of November 2010. I work in a fairly small town so I was nervous about the prospect of the program, fearing not many in the town would have the time or interest in learning how to use the computer; and for the first month, I was right. I had only a very few clients in the month of December, so after some intense promotion and word of mouth, I had a few clients, and by January things were quite busy! Since January I have had one lady, 80 years old, return for my help every Monday at 4. She came to me claiming she wanted to know how to use Google to find and print off jokes she could tell at her social group meetings every Wednesday night. She was quite excited to be able to do this task, but not very thrilled at the idea of learning it. She was bewildered by the number of steps it took to get on the internet, go to Google, type in a subject, press search, find a joke, and copy and paste it into a word document to print; but I assured her that with time and practice she would be able to catch on and be a computer whiz! Now two and a half months into lessons, she can successfully (though very slowly) find what she is looking for. We have also set her up with a Gmail account (email was a very new concept to her!) and she is having a blast keeping in contact with her children and grandchildren, a skill she can perform independently now as well.

This job has taught me a great deal of patience because this lady has not always been a picnic to teach. This has also been the most rewarding job I've had so far because I am very proud to say that with my help, she can now conduct tasks she never thought she would be able to do. I have formed many friendships while working here and would recommend the CAP position to anyone who likes computers, meeting new people, and feeling good about what they do.




2013-10-23

 

CAP Achievements

T'Miika McMichael – Youth Intern
Huron County Library - Clinton, Zurich
Network 13

This program has been very rewarding and I have gained many skills from it. I have many clients that I am very proud of for the hard work and the determination that they put into learning how to use a computer. I have one client who has came almost every single Saturday since the beginning of my term. She works at a local public school and she needed to gain more computer skills to help certain students who were struggling. She has created an email account, learned how to use word processing programs, use Google and create impressive looking posters and documents. We both know Microsoft Office inside and out thanks to these sessions that we have. Lately we have been trying out some fun presentation creators like Prezi. She is very determined to learn as much as she can so she can relay it back to her students.




2013-10-23

 

Love, Business and Technology

Fraser King – Youth Intern
Huron County Library - Bayfield
Network 13

A couple of weeks ago I received a visit from a patron interested in mixing her love of animals with a long overdue desire of running her own business sprinkled on top with a tad of technology. I told her that many lessons would need to be performed if she wanted to learn how to manage all of her new email addresses and domains along with many of the basic procedures and the functions of her computer. Although slightly discouraged and maybe even a little frightened, she decided that her limited knowledge of technology has held her back long enough and signed up for a lesson as soon as I was available.

The first lesson went by in a flash and I could tell that by the end of it that she wanted more, and I suggested coming in again sometime to further touch on some of the questions she wanted the answers to. Of course she quickly agreed and since then, once a week I would get a visit from her. She would arrive through rain, sleet or snow (even a hurricane probably wouldn't hold her back from coming in) and we would go over how to contact the many individuals she required information or goods from to start up her business along with how to perform searches and keep her computer protected.

It has been probably two months since our first session and she has made a great start at fulfilling her goal of involving technology with her dream and her love. Not only have I provided her with a fun way to spend Saturday afternoons, I have also opened her eyes to a world of technology and I don't think she plans on leaving it any time soon.

The patron told me last week that she probably wouldn't be stopping by as much now that she has the confidence to search for the answers to her questions on the internet herself. I think that that is the greatest gift I could ever give someone who is trying to learn about technology and because of the sessions she has gone on to live her life the way she never would have been able to.

Love, business and technology... Who would have guessed they go hand-in-hand with happiness for some people.




2013-10-23

 

Improving Technology Skill

Abby Scheerer – Youth Intern
Perth East Public Library
Network 13

There are people in my community that have little to no knowledge about computers and being the CAP YI it was my job to provide the information to them. There was one instance when a young boy came in and had never used a computer in his life. When I sat down with him he didn't know how to click the mouse so I showed him how to double click to get on the Internet. He had a few troubles with it but we practiced a couple more times and then he caught on. When we were on the Internet he wanted to search different kinds of bugs so I showed him how to get on to Google by using the keyboard to type in www.google.ca. The information came up next and I told him that if he wanted to get the information from one site he can click on the blue writing and read what is on the page. Once he figured out how to do that he was set. I found this was a very successful opportunity for me to practice my communication skills and my technology skills and pass them on to someone who needed them.




2013-10-23

 

Finding Love

Maris Garriock – Youth Intern
Huron County Library
Network 13

One cold winter night at the end of December, a young woman timidly approached me shortly before closing time. She was nervous, but quickly asked me if I would be willing to help her with an online dating website. Throughout the next two months, we got to know one another, and she became one of my regular clients. We accessed many different dating websites, and learned that some were better than others. Then, after a particularly frustrating session, the woman asked me if I thought she would ever meet someone. It was then that she spotted a picture of a new user and sent him a message on a whim. At our next session, the woman told me that she had come to use the computers on her own in between our sessions, and that she was currently corresponding with the man we had seen at the end of our last session. They are now happily together! The woman still comes in to learn more about computers, and she updates me on their plans for the future, always telling me that it is "my fault they met". Seeing this woman happily in love has been the most rewarding experience of the job!




2013-10-23

 

Helping kids of all ages

Chenelle Preddie – Youth Intern
Boys and Girls Club of Peel - Kiwanis Youth Centre
Network 9

I recently asked a thirteen year old girl in the program how she feels about it she stated " I like how the community access program gives us a place where I can freely use the computer to get my homework done and get as much help as I need. I learn new programs every time I come to program and I notice that it is helping me to do better in school and I am getting better marks"

When asked a six year old girl in the program how she feels she stated " I always see the older kids using the computer and I don't know how to use it. Coming to program everyday helps me learn something new and maybe one day I will be just like them"

With many of the participants you can see the significant difference they are making towards their own lives and the people around them. They are using their new skills to benefit themselves and help those who need it. The program provides participants an area where they can learn new skills every time they come.




2013-10-23

 

Learning to Teach using Alternate Methods

Hilary Heyboer – Youth Intern
Elgin County Library - Dutton
Network 15

I had a patron who came to me wanting to learn to type and use a word processing document. After a couple of lessons I found out that this man wanted to go back to school for psychology in the new year, I assume after being laid off from a previous job. This news slightly scared me because he was at the very basics of learning how to use a computer and I did not know if he would have the ability and time to learn all that he needed to know by the time the new school year came around. I tried teaching him where the letters were on the keyboard by using the alphabet, since English is kind of new to him he did not know the alphabet and this method did not work. I continued to find the correct method to approach his learning. He did have the heart to learn and always fought for more and more of my time to increase his knowledge. I learned best how to teach him after I found out one of the other CAP workers in Elgin County was also teaching him. We both ended up synchronizing our lessons by using this website http://www.sense-lang.org/typing/tutor/index.php?lang=EN. After many more lessons of typing and learning Word, I got a phone call saying he had to reschedule the next lesson because he got a full time job. He now is happy he has a longer amount of time to learn all the essentials of the computer before he goes to school the following year.




2013-10-23

 

From teaching the basics to Designing a website

Deanna Gregorio – Youth Intern
Uxbridge Public Library
Network 11

In my time working as a CAP Youth Intern, I have taught many individuals to do specific things on the computer. Sometimes, I will have pupils who need to learn more than how to use a certain program. One such individual is Megan, a woman I have been working with for the past 4 months or so. We meet every two weeks. When she first started coming in for lessons, she had never used a computer before and had no knowledge whatsoever of how to use any computer. From September until now, in just seven, hour-long lessons (combined with her own practice), she is now proficient with using a computer at an average level. She has set up her own e-mail address (on her own); is able to browse the internet; copy CDs to a computer, memory stick, or MP3 player, crop, rotate, and print images; and communicate with others via email, all on her own. Her learning is especially beneficial as her husband and herself run a small business in Uxbridge, and she is now able to communicate with clients via e-mail, as well as use the skills she has learned for her own hobbies (e.g. printing off knitting patterns). While these skills may seem simple to someone who uses the computer every day, it is phenomenal that a woman who, in September, had never even used a computer before, can now use one with a good proficiency level.

The other ongoing task that I work on is the Teen & Kid portions of the website. In the summer, we ran a program for teens where they could vote on their favourite book (out of 6) and write book reviews. It was a great success, with about 10-15 regular participants and about 25 users who had posted at least once. The website and all technical portions were done by myself. Another staff member and myself ran the program. You can see the website here: http:// uxlib.com/modules/blog_teen/. The teen website is here: http://uxlib.com/modules/kid_teen/ and the kids' website is here: http://uxlib.com/modules/kid_teen/kids/. Both of these websites were created by myself. The teen page is undergoing a restructuring at the moment, and will include more than a links directory soon. By the new-year I hope to have these things added: -A section on our Teen Advisory Board -Teen-created reviews -Photo gallery

These are the most important successes I have had this year as a CAP Youth Intern.




2013-10-23

 

Everything Happens for a Reason

Fraser King – Youth Intern
Huron County Library - Goderich
Network 13

My first Saturday on the job is one I won't soon forget. I was sitting at a table working on my laptop when an elderly man approached me asking if I knew anything about computers. I replied and we began to chat about some of the new advancements in technology coupled with their applications towards real life issues. Eventually the conversation shifted and he decided to book an appointment—immediately. He ventured back into the cold to retrieve his laptop from his vehicle and returned with a smile on his face, ready to begin the session. He explained that he had been trained from the past two CAP students stationed here but still had questions that needed answers.

So the lesson began! We started by jogging through email, followed by a quick review of Word and ended with an overview of Excel. Now, since Excel wasn't my area of expertise, I knew that this would be just as big of a learning period for me as it was for him. We covered the basics pretty smoothly but when we arrived at the formulas, time seemed to slow down. Since neither of us knew what the proper syntax looked like, we took a detour to google. Luckily, this directional change brought forth a lesson for finding answers in google (something my patron knew very little about). After spending a good deal of time looking through various websites, we found the answer we were looking for. But truthfully, at that point it didn't really matter because we had found a more worthwhile area to focus on.

It just goes to show that every little thing happens for a reason and places that may seem like they have no educational value really do (you just have to know where to look). The patron has returned since his first visit, but now with a greater sense of accomplishment because he knows how to find the answers he seeks without outside help. He told me his independence had been restored. When I think about it, that's probably the greatest gift I could give someone who loves technology as much as I do and I know that, however small, I’ve made a difference in his life.




2013-10-23

 

Keeping families connected

Sierra Jones – Youth Intern
North Grenville Public Library
Network 6

My story takes place on November 19th. I had a patron email me about some training, however, she specified that she would like the training to be about Skype. After setting up the appointment we met and the training began. She was thinking of buying a microphone and webcam for her kids and grandchildren for Christmas so that they would be able to set up Skype on their computer. This patron and her husband had decided to go Florida for the winter and thought that this would be an excellent and free way to keep in touch with them over the winter months as their grandchildren are only a few years of age they don't want to miss out on anything. I was able to set up an account with her and Skype and showed her the basics of using Skype, such as adding contacts, how to call someone using the program, as well as the chat messenger available through Skype. We ran into a few problems trying to set up the video and the recording but after a few troubleshoots with her computer and Skype settings I was able to set that up as well. I had brought my laptop in to show her how exactly Skype works because I had already had Skype on my laptop and a few contacts that I could contact to show her. But to test it out even further I had her add me as a contact. I then exited the room we were using and moved to the opposite side of the library and got her to call me. The video and the audio were absolutely incredible to her, she was blown away. As well since she was using a laptop she had told me that her kids and grandchildren had the same laptop, so in the end I sort of eliminated her Christmas gift idea since the laptops already come with an embedded microphone and webcam and we were able to see that the quality of the video and audio were almost perfect. She was a little let down at this but was overall extremely satisfied with the Skype program and couldn't wait to get it set up with the rest of the family.

This is one time as a CAP student that I felt I had made a difference to the patrons life. As little as it may be I am overjoyed in knowing that I was a part in helping this family while this patron and her husband are away for the winter they will still be able to be in contact with the rest of the family and not miss anything with their grandchildren over the winter months for free.




2013-10-23

 

Helping Everybody

Jordan Ruttan – Youth Intern
Powassan and District Library
Network 3

My success story for the last couple weeks would also be my biggest challenge! This would be a patron who comes in so frequently. Despite taking computer classes elsewhere in the past, this individual had learned little when it came to computers. She was puzzled by computers, never encountering them at home or in the workplace. It was hard for her to focus in a large group, so by having a one-on-one session, we could work at her pace, and she was free to ask any questions. It took a long time for her to even learn the basics, such as using the mouse. It definitely tested my patience, but I was always happy to help her out... because she was making progress, little by little. After weeks of appointments with this individual, I am happy to say she is now using the computer on her own... Even using Facebook on her own! This has shown me that absolutely anyone can learn how to use a computer, despite the fact that it takes some people a lot longer than others. It also reminds me that I am capable of helping people develop an ability that will help them for the rest of their lives.




2013-10-23

  Leah Reesor – Youth Intern
Mennonite Coalition for Refugee Support
Network 13

An important use of the CAP computer at MCRS is looking up maps and community services information to help refugee claimants who are new to the community access the things they need to live here in Canada. One chilly day in November, I helped Sara (name changed to protect privacy) access winter clothing for herself and her young daughter. They had just arrived in Canada from a much warmer climate, and needed coats, hats and scarves to stay warm for the coming winter. Together, we looked up the address of the Salvation Army winter clothing distribution centre on Google Maps, and printed off a map. Then, we looked up the bus route and marked the stop on the map, so that she would know where to get off, and what direction to walk to reach the centre. Equipped with a map, Sara was ready to head out and navigate the community on her own. Using the computer to help a newcomer connect to essential services and learn about her new community is a small success, but daily small successes like these add up to major positive impact.




2013-10-23

  Joseph O'Gorman – Youth Intern
Elgin County Library - Port Stanley
Network 15

Shedden has always been a tough town to get people out to Cyber Camps. It’s a small town, with a little population, and there’s not that much interest in going to the library for a camp. Last year in my CAP position, there was always a struggle to get kids out to camps. I found it difficult to fill spots for our 3 computers, which is a really small amount of computers. This year, I have a group of about 5 kids who come to my camps. They all don’t come to every camp, but this year for all but 2 camps, I’ve had the camp filled, or overfilled. This is huge to me because last year I barely ever had anyone out to my camps! I held a Wii tournament earlier this year, and 6 kids showed up to it! I was amazed at the fact that I went from little or no kids to overfilled camps.




2013-10-23

  Quincey Bailey – Youth Intern
Elgin County Library - Bayham Branch
Network 15

One of the kids that attended my Halloween cybercamp has the biggest fascination with Harry Potter. So when it came time to find Casper hidden in the library it worked out perfect that Casper was hidden behind the set of Harry Potter books. He was so excited because he knew exactly where they were and didn't even have to look at the library catalogue to find them. He was very proud of this because during the cybercamp he didn't really want to go through the slides with the clues he only wanted to play the games, I think this was because the other kids at the camp were older than him so he kept falling behind when it came to reading the slides. So he was very excited when he was able to beat the older kids at when he was the first to find Casper. It was great to see him so excited when he had accomplished something.




2013-10-23

 

Learning to use eBooks

Abby Scheerer – Youth Intern
Perth East Public Library
Network 13

This is my first year as a CAP Student at Perth East Public Library but it is for sure starting off great! I have taught people how to set up email accounts, start a word document, and just simply helped them get on the internet. I have also made a few brochures to inform patrons of ways to stay safe on the internet and to show patrons what resources they could use on the internet. Something new that has been introduced in our library is eBooks and it has been my pleasure to offer help to patrons who want to use the new technology. One story in particular is when I taught a man how to put a novel on the eBook for the first time. I was new to the technology so I knew I would learn something instead of just me teaching him. Since the eBooks are just new to the patrons, I know I will get to know how to teach patrons how to use it more efficiently to show a new way technology has progressed in reading. Not only have I been teaching people the uses of the computer but along with that, I have been learning more and more from my experiences with the patrons.




2013-10-23

 

Connecting Families

Heidi Grosklag – Youth Intern
COIN - Bridgenorth Library
Network 12

It was my second week on the job, and I have a little lady walk into the library. Totally bewildered, frustrated, and not even sure why she would have purchased this piece of technology she moans “It took me 20 minutes to turn my computer on, and 30 minutes to figure out how to turn it off. I was so frustrated. I haven’t touched it again.” So we booked her a lesson for later that week and promised we would get her going. The day of her lesson arrived and she was right on time … Notebook in hand! She wanted to learn email so she could send messages and send a receive photos from her son who lives in British Columbia. So we set up an account, and we practiced, practiced, practiced. Now, only three weeks later, she is well on her way sending and receiving messages, but the greatest reward was when she was able to open a photo of her son and save it to her computer! She is now working on downloading audio clips from the internet, saving them to her computer, and burning CD’s. She is excited for her lessons and to learn what else is available. With the service of CAP, we have helped connect a woman to her son who lives on the other side of the country in a matter of a few clicks!




2013-10-23

 

Providing high-speed access and Economic development

Christine MacArthur – Youth Intern
County of Brant Public Library - Paris Branch
Network 14

CAP is very important in our community, where nearly a third of our population is underserved in regards to Internet connectivity. Our Library is one of the very few publically accessible high-speed Internet access points.

One of our patrons needed to obtain an American visa in order to travel with her employer during the summer months. She had attempted to access the US Visa application website from her home, but the website is designed so that the application must be completed within a limited timeframe. This made it impossible for her to successfully apply from home as she only had access to a dial-up connection. When she first came into the Library, she was in a panic because she was worried her employer would fire her for not doing what he had asked. With our high-speed connection, we were able to help her fill out the application, take and upload a digital photograph for her in order to speed up the approval process, and in the end she finally did obtain her visa. This is just one example of how important the CAP program is to individuals in our community.

CAP is also important to our local economic development. Thanks to CAP stations in all our branches, we were able to create a new initiative aimed at providing Internet assistance to the many small business owners in our community. Entrepreneurs and small business owners with no internet presence (i.e. no company website) may now book an appointment with our "tech coach" who helps guide them through important online tools like ServiceOntario's BizPal application, and free marketing tools such as Facebook and LinkedIn. This initiative was also made possible by the CAP Youth Initiative through which we hired our "tech coach". This young worker has found an opportunity with us to put her marketing and technology skills to use, and we have been able to provide an important new service to our community businesses.




2013-10-23

  Laura VanderGriendt – Youth Intern
Social Planning Council of Cambridge and North Dumfries
Network 13

Through the CAP youth initiative, I have been able to help members of the Cambridge community develop computer skills and knowledge through regular workshop and drop in sessions. In particular, because of the nature of the sites supported in our area, I have been working with some marginalized people who might not otherwise have access to a computer or the internet without the CAP program. Sometimes it's as simple as helping someone open an attachment or cut and paste an image, another day it might be helping someone write a cover letter or resume. The important thing is that the opportunity exists to provide much-needed access and support when required. I look forward to continuing this work for the rest of the CAP year.




2013-10-23

 

Running Welcoming Workshops

Valerie Manica – Youth Intern
Social Planning Council of Kitchener Waterloo
Network 13

I have helped to run a series of workshops throughout the fall months teaching people in the community basic computer and Internet skills. The workshops drew seniors from a variety of personal and professional backgrounds with different levels of experience using computers. This posed a challenge because I found myself having to explain ideas and give instruction using different levels of complexity. Even with this challenge, participants noted that we were able to keep the workshops relaxed and welcomed all questions and concerns. I believe that creating such a welcoming environment was one of the main reasons that participants continued to come to the workshops.

If further instruction beyond what was included in the workshops was needed, participants were invited to come back to use the computers in the resource centre and work one on one with CAP staff. One participant who came to a workshop on cell phones had quite a bit of knowledge on the use of technology, but was lacking in practical experience. I invited him back for a one-on-one session to practice using Facebook and Twitter, and I was able to send him an email with further online resources specific to his needs and concerns. I look forward to a follow-up session that we have planned to set up to see his progress in using these technologies.




2013-10-23

 

CAP Computer Classes

Kristina Karaliotis – Youth Intern
North Perth Public Library
Network 13

Over these past couple weeks I have taught several seniors how to better use a computer. Many of them had used a computer before and were simply looking to improve their computer skills.

1) For one lady, we setup a facebook account so that she could see pictures of her daughter who is currently living in Vancouver. She enjoyed that class very much because at the end of the session she knew how to use facebook to communicate with her family on the other side of Canada!

2) Another man I taught wanted to learn how to use Google Maps so that he can find out how to drive to his friend’s house. Within even just a few minutes he was searching all sorts of different maps figuring out where he wanted to drive for his next vacation!

3) My most favorite classes to date have been a group of elderly ladies that come together each time. They are 3 really good friends, all in their 70s and just eager to learn about computers! Between class days, they go home and practice their typing on a website I provided them with, and when they returned to the following classes, they all improved greatly. We all laughed and had a wonderful time learning how to type, use Google (web, images and maps), and most enjoyable to them was playing Free Online Slots!

4) Fingers crossed for the next story… hopefully it will be a success! There is a 94 year old man interested in taking computer classes! How wonderful would it be teaching him how to use a computer!




2013-10-23

 

Helping people live Adventurously

Stephanie Parent – Youth Intern
Kingston Frontenac Public Library
Network 6

One of the patrons I helped came in last week, excited and nervous because she had never used a computer in her life before. She owned several hundred acres of land about an hour outside of town, and so had focused on tending to that her whole life. We had been talking for a while, and she told me what prompted her to come and start learning how to use the internet. She explained to me that her son had died of cancer a few years back at a young age, and she had been struggling to deal with it for a long time. She decided that she should live as he did-- adventurously and open to new challenges. She saw the internet as an opportunity to embrace both. Her and her son had always wanted to hike the West Coast Trail in British Columbia, which is an eight-day, intense hike through rough terrain. She decided that she would still do it, and was told that all of the information she would need to begin training and preparing was online. She was initially hesitant to try this, as she did not have a computer nor internet access. She decided to use the CAP site as a way to begin learning about her trip.

When I first showed her how to access the internet, we started looking at pictures and maps of the trail, and we stumbled onto a picture of a waterfall that her and her son had visited many years ago. She couldn't believe that she could find pictures of all these places, and was extraordinarily moved. We printed the pictures and maps out, and she said that she was going to sleep with them under her pillow as motivation to continue learning how to use computers and to make her goal of hiking the Westcoast Trail come true. She has booked several more sessions, and we are going to keep using the internet to find out ways to facilitate her trip. She said that her tutor session was the most fun she'd had in a long time, and she couldn't wait to come back.

I really feel as though this program is invaluable, especially for individuals who have minimal support systems at home. Many of the patrons I assist feel as though they have a newfound independence and are very proud that they are learning these skills at their own request-- something that would be very difficult without the Community Access Program.




2013-10-23

 

CAP Achievements in Wawa

Tabitha Lytwynec-Bugyra – Youth Intern
Wawa Public Library
Network 2

With a new year, comes new projects. In the first week of January a small business owner needed assistance with designing business cards, brochures, and posters to advertise. Our library offers printing services for 2 types of business cards (glossy and matter), brochures, pamphlets, as well as posters in sizes 11x17, 8.5x14, and 8.5x11. With a background education of Graphic Design, I helped the woman design all of the projects. With the time she was available to do this, and the time I had to help her, we finished designing, printing, and advertising her services within a week. She recently stopped into the library to thank me again on how her re-designed business has gotten her name out there and helped her get more clients.

During the first week of January a local couple stopped in the library that needed assistance with designing the sign as well as stationary items (business card, brochures, letterheads). They were opening up a winery. They were an older couple with no knowledge of computers or how to design anything. They told me what they wanted to see go on their sign and stationary. So I helped work on this project from January 7th-15th. They were very satisfied with their outcome. Many locals have considered it the most modern business sign in Wawa. I've also helped the couple to start up an e-mail account, and how to use it. The lady comes in from time to time needing some assistance/refresher on how to use it. We have talked about starting up a website as soon as the business progresses.

Lots has been happening at the library. With weekly Cyber Camps every Friday from 3:30-4:30. Classes last a month (4 weeks) per Cyber Camp. I introduce children to the internet and the safety precautions when using the internet. I help them with popular search engines that may help them with school tasks. Towards mid January the library needed a complete update of the website as well. It didn't take very long considering web design is my strongest asset. The library also received these new audiobook devices that are very similar to an mp3 or iPod. Introducing new things, especially devices to older locals is very difficult. I did the regular bit and created posters, brochures, and bookmarks to advertise the PLAYAWAYs. I also do afternoon presentations Tuesdays and Thursdays at 2:00 to showcase the PLAYAWAYs and how simple and efficient they are to use. The presentation lasts maybe 10-15 minutes. But the questions and demonstrations last a little bit longer. I am at the moment discussing a website for our local umemployment centre, fingers crossed for another successful project!




2013-10-23

 

Keeping families in touch and helping with Social Networking

Tiffany MacKinnon – Youth Intern
Huron County Library - Brussels/Seaforth/Hensall
Network 13

In the Brussels Library I have had many people come in for one on one computer help, many of these people had some, but very little, previous experience using computers. One person in particular wanted to come for help so she could learn how to make Christmas cards and letters on the computer so she could send them to her family members. After looking for different websites that contained templates and using Microsoft Word we were able to create a few different Christmas Cards as well as a letter with pictures that she could send to her family. After this she has been coming back regularly for help with other things like scanning pictures, saving those pictures to her memory stick, uploading pictures onto Facebook for her friends and family to see, creating notes on facebook that included pictures to update her friends and family about whats been going on with her, and even searching the libraries online catalog and placing holds on different items. She was very happy that this service was available for h er to use and free as well. This patron has been and seems to keep wanting to make steady appointments to learn more about the computers and internet and is improving a lot since we began our sessions. Thanks to the Community Access Program she was able to expand her knowledge about the computer, social networking and the internet and is very grateful to have had the opportunity to do so.




2013-10-23

 

One-on-one Encouragement

Holly Elliott – Youth Intern
Essa Public Library
Network 4

During my experiences as the CAP Youth Intern at the Essa Public Library I have had the opportunity to work with many diverse people. Each person has had a unique level of computer experience and areas of interest. I have been fortunate enough to gain feedback from participants and through a participant survey. The feedback has been incredibly positive and it supports the continuation of the CAP program. We have also had reports from our librarians who have witnessed the positive affect that the program has had on the community.

Our story of success starts with the Homework Club program that was initiated to support students in their educational learning and to enhance their computer skills. We have had students who have learned new skills by creating brochures, PowerPoint presentations, and reports in Microsoft Word. Their skills have translated into the creation of outstanding school projects. The students have gained a new confidence on the computer and also in their own abilities. At the beginning one student would continually, say “I’m too stupid, and I can’t do this” as we worked on the math skill building activities on the computer. This same student is no longer saying those words about himself. Instead, we focus on the positive and work together to reach his own level of success. He has felt accomplishment in his work and has received excellent grades on recent school projects. The student’s mother has felt that the program is very valuable to her son and feels that his continued interest in attending the program is because of the one-on-one interaction and the engaging activities.

Another key to the success of our program is the one-on-one computer training that we offer to all populations. We have had so many patrons find great success, improving their knowledge of computer basics, increased ability in internet navigation, and mastery of Microsoft office programs. An increasing number of people have wanted to just understand the social networking realm; some people have reported that it has been very helpful and valuable to find ways to connect to their families on the internet. One particular patron’s skills have evolved so much that she can now master tabs in her internet browser in order to email, connect on Facebook, and search for jobs all at once! She has returned to the library and works independently only needing to ask the occasional question now. The success of this one patron is only an example of the multiple levels of accomplishment across all our community members. Many members of the community are now returning to the library, they feel the personable nature of the CAP program and the way the instruction is easy to understand and helps increase their computer literacy. Since computer access in this particular socio-ecocomic community is quite limited, this program has afforded opportunities to the public that they otherwise wouldn’t have. They have reported feeling great gratitude and sense of pride in their new and enhanced skills. The experience that the CAP program has brought to the community has been essential and highly valued.




2013-10-23

 

Computers for Everyday Life

Megan Davidson – Youth Intern
Gravenhurst Public Library
Network 4

Most of the people who have been coming in for lessons are seniors and I think that it is very rewarding to help them to learn a new skill. It could it be as easy as learning to turn on the computer or use a mouse, or as difficult as mastering how to email or making an online dating profile. As a person who grew up using a computer in everyday life, it was easy. I know how to type and use a mouse, but as I teach people who missed the time to learn the computer earlier in life, I have come to realize how hard it is to use a computer.

I had a person in a few weeks ago that wanted me to help her with a few things such as email, searching and she really wanted to start online dating. She is a woman in her late sixties and was excited about the idea of meeting someone. I had the wonderful opportunity of helping her to set up a profile. She was very grateful and started searching for a new potential love right away. It was fun and it made me feel warm and fuzzy inside to know that something that I could easily help her with made her so happy.

The impact to the community is wonderful. People are able to learn something that they may not have another opportunity to or may not be able to afford. The benefits are opening the world of computers up to people who haven’t seen much, or any, of that world before. Giving people the chance to use computers in their everyday life is something that is important in any community.




2013-10-23

  Julia Salomone – Youth Intern
Clearview Public Library - Stayner
Network 4

My success story is with a woman I teach computer lessons to at Stayner Library Branch. She has a learning disability and has been learning basic computer and Internet from me at the branch for a few years now. Some of the processes that we go through take some time and often times it will take us over the course of a month to get one lesson completely down pat. We have recently been working with Microsoft Word and all of its capabilities. About over a month or so of working with her and this program, she came in for our lesson all excited about something she had to show me. Over the course of the month she had been taking each lesson part and creating a word document filled with old photographs from her childhood. She had gone in and scanned everything herself, added borders, fancy lettering and even captioning to the photographs. She said she'd sent it to her family and friends through email and they were all very impressed with her work. It was very accomplishing for me to see that she had put all of our lessons to work at home and created something she was proud to show me and everyone else.




2013-10-23

 

Helping People Connect

Allison Maxted – Youth Intern
Social Planning Council of Kitchener Waterloo
Network 13

CAP sites are an important resource for those lacking access to computers and the internet. Often, people need more than just the hardware to get over some of the barriers they face in accessing technology. I have found this is especially true for seniors, who can be overwhelmed by new technologies that seem so simple for their children and grandchildren. In a one-on-one training session I was able to work with one man who had heard some things about what the Internet has to offer, but lacked the basic skills to navigate it in order to get what he wants. I helped him develop skills in Internet searching and by the end of the two hour session he was able to find local and inter-city bus schedules online and knew about where to look for trustworthy information on his wife’s health conditions. Modern technology has so much to offer and my role with CAP is helping people connect with it in a way that is meaningful to them.




2013-10-23

  Nicole Verbeke – Youth Intern
South Essex Community Council - Leamington
Network 15

A client in our Beginner Workshop in Leamington started the workshops with absolutely no experience with computers. We started from the basics – a general overview, keyboarding, etc. He let me know last week that he showed his teenage daughter what he could do on their computer – all on his own. She was astonished to see what he had learned and made mention to him that the workshops were obviously helping him. This client is incredibly committed to attending the workshops and always tries his best, which is great to see.




2013-10-23

  Nicole Verbeke –
South Essex Community Council - Kingsville
Network 15

A client of ours in Kingsville, who is in his 60’s, is planning on taking classes to get his high school diploma. The only issues were that the classes are now online as is the registration form. He came to me with no experience with the Internet and at a loss on how he was going to start these classes and complete them. After 45 minutes, he was incredibly comfortable with the layout of the particular website and the Internet in general. The client left saying that he was going to try this website on his own with his newfound confidence.




2013-10-23

  Kayla Hall – Youth Intern
Organization for Literacy in Lambton
Network 15

At my Organization for Literacy CAP site, I have worked to develop a long term learning program (cyber camp) that allows clients on a one on one basis to learn basic computer skills, Microsoft word, Internet and email. Throughout the program, I develop activities for the clients to complete, which allows them to utilize the computer skills that they have learned. I have worked with an adult learner who is looking to explore a different career path, that requires them to have computer knowledge. Currently, this learner's computer skills are limited and I have worked with this individual over a span of a month, to teach basic skills, Microsoft word, Internet and email. I am currently working on incorporating excel into the package, so that is available to clients if they would like to learn that as well. Overall, it is a cybercamp that runs over a longer period of time, that allows clients to get the one on one assistance from me, which I believe has helped clients maximize their learning experience.




2013-10-23

  T'Miika McMichael – Youth Intern
Huron County Library - Clinton, Zurich
Network 13

Working with the CAP program has been a great experience for me! I am interested in a career as a Graphic Designer and this has given me many opportunities to create brochures, posters, bookmarks, handouts and much more. I have one middle-aged client who first started training sessions with me in June 2010. She was going to be starting a new job at the local public school in the fall and she had very little computer knowledge (which was a necessity.) Our first sessions consisted of computer basics and eventually specialized in skills she would need for her job such as Microsoft Word, email and finding information online. She still comes almost every Saturday for an hour long training session. I always give her a “practice exercise” that reviews last week’s lesson and may include something new. She loves the challenge and is so proud of herself after completing it! Another notable client I have is an immigrant who is in the process of learning English. She has teenage children and she decided she wanted to be able to use the computer just like them! She seemed to soak everything up and was very interested in everything she was learning. While there were times that she struggled with pronouncing a word, she still tried very hard and has already learned tons! I am very grateful to be a part of this program and for the opportunity to teach others things that I am passionate about as well!




2013-10-23

 

Helping Families Keep in Touch

Maris Garriock – Youth Intern
Huron County Library - Wingham, Blyth, Howick
Network 13

Mr. & Mrs. B come into the library often. They have their own laptop and a nice digital camera that they brought with them for their first session with me. They explained their desire to save some videos of their granddaughter from facebook, and also to upload a few so she could see them. Their granddaughter lives in Northern Ontario, too far away for them to see her very often. They were afraid to miss all of the exciting firsts and funny moments. They wanted her to know them too. With my help, we managed to view and save some precious videos of her from their son's facebook profile, as well as upload some videos for her to view of them. Their happiness was palpable after that first session, and they continue to come in often and improve upon their success.




2013-10-23

  Stephanie Pratt – Youth Intern
Huron County Library - Exeter/Kirkton
Network 13

I have only been with the CAP program for about a month, and being that it's the holidays and a very busy time of year for everyone I have not had the chance to work with many people. However I have had one man who was on my waiting list when I got the job, and comes in once a week for a session. When I met this gentleman he already knew how to navigate the internet pretty well; he could check his email, he was quite familiar with Facebook, he could conduct a search from Google, etc. I was beginning to wonder what on Earth I was going to teach this guy! However, one day I noticed his typing skills.. or lack there of. He pecked slowly at the keys and it took him forever to form a word. So we opened up a word document and found simple news articles on the internet that he could paste into our word document and copy out using proper typing techniques. In just a few short weeks he has made a huge improvement. I am quite proud of his success and I think this is a skill he will use everywhere in our world of technology. He has worked with the CAP program for many years and says it is a terrific idea, and he loves coming out once a week to learn something new.




Show more success stories...

© 2005-2017 OLA, All Rights Reserved.
  Email Us!   Contact Information  
Government Of Canada